I saw several of the diagnostics that I suggest in your MSINFO32.
Have you run all of these ( Hardware Diagnostics )?
If so, what were the results?
Also, please let us know which tests you've run and which you haven't run.
Have you run Driver Verifier? If not, then please do so using these instructions: Driver Verifier Settings
While not a particularly accurate diagnostic tool, I find that those memory dumps with few 3rd party drivers (like yours) will generally be a hardware problem (or could even be a Windows problem).
In this case, it "feels" like a hardware problem to me - again, not a real accurate tool.
As this is a laptop, it's usually easier to work on possible Windows problems first (as hardware problems aren't real easy to fix on a laptop). This presumes that you haven't found anything with the hardware diagnostics.
Also, please monitor your system's temperatures with this free tool: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting
If you're already using it, please let us know what the temperatures are.
As fixing Windows, please start with this:
And, if able, then I'd suggest a RESET (which will wipe everything out!).
Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.
The drivers that are [DEL]struckout[/DEL] don't have updates available (AFAIK).
DO NOT delete them, just leave them be.
Analysis:
The following is for informational purposes only.
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
http://www.carrona.org/drivers/driver.php?id=AirplaneModeHid.sys
http://www.carrona.org/drivers/driver.php?id=RtsBaStor.sys
http://www.carrona.org/drivers/driver.php?id=ETD.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=viahduaa.sys
http://www.carrona.org/drivers/driver.php?id=athrx.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
Have you run all of these ( Hardware Diagnostics )?
If so, what were the results?
Also, please let us know which tests you've run and which you haven't run.
Have you run Driver Verifier? If not, then please do so using these instructions: Driver Verifier Settings
While not a particularly accurate diagnostic tool, I find that those memory dumps with few 3rd party drivers (like yours) will generally be a hardware problem (or could even be a Windows problem).
In this case, it "feels" like a hardware problem to me - again, not a real accurate tool.
As this is a laptop, it's usually easier to work on possible Windows problems first (as hardware problems aren't real easy to fix on a laptop). This presumes that you haven't found anything with the hardware diagnostics.
Also, please monitor your system's temperatures with this free tool: HWMonitor CPUID - System & hardware benchmark, monitoring, reporting
If you're already using it, please let us know what the temperatures are.
As fixing Windows, please start with this:
If this doesn't help, I'd next suggest a Refresh of the system.Then please run the following DISM commands to see if there's any problems with the system (from an elevated (Run as administrator) Command Prompt). Press Enter after each one:
Code:Dism /Online /Cleanup-Image /ScanHealth
Code:Dism /Online /Cleanup-Image /CheckHealth
Code:Dism /Online /Cleanup-Image /RestoreHealth
FYI - I have repaired systems using the last command even though problems weren't found with the first 2 - so I suggest running them all.
From this article: Repair a Windows Image
You can also run sfc.exe /scannow from an elevated (Run as administrator) Command Prompt to check for further corruption.
And, if able, then I'd suggest a RESET (which will wipe everything out!).
Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.
The drivers that are [DEL]struckout[/DEL] don't have updates available (AFAIK).
DO NOT delete them, just leave them be.
Analysis:
The following is for informational purposes only.
Code:
[FONT=lucida console]**************************Tue Sep 16 13:08:25.473 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091614-7609-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 0:12:38.780[/B]
Probably caused by :[B]memory_corruption ( nt!MmZeroPageThread+66a )[/B]
BugCheck [B]A, {fffffd67ffffffe0, 2, 1, fffff803891c012a}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000000A"]IRQL_NOT_LESS_OR_EQUAL (a)[/URL]
Arguments:
Arg1: fffffd67ffffffe0, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff803891c012a, address which referenced memory
BUGCHECK_STR: AV
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: System
FAILURE_BUCKET_ID: [B]AV_nt!MmZeroPageThread[/B]
CPUID: "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
MaxSpeed: 2400
CurrentSpeed: [B]2394[/B]
BIOS Version 1.00.05
BIOS Release Date 08/07/2013
Manufacturer Notebook
Product Name W65_W670SZ
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Sep 16 12:55:16.268 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091614-7250-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 8:06:05.154[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]win32k.sys ( win32k+4383c )[/B]
BugCheck [B]A, {4000000, 2, 1, fffff8003c717682}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000000A"]IRQL_NOT_LESS_OR_EQUAL (a)[/URL]
Arguments:
Arg1: 0000000004000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff8003c717682, address which referenced memory
BUGCHECK_STR: AV
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: casinogame.exe
FAILURE_BUCKET_ID: [B]AV_win32k+4383c[/B]
CPUID: "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
MaxSpeed: 2400
CurrentSpeed: [B]2394[/B]
BIOS Version 1.00.05
BIOS Release Date 08/07/2013
Manufacturer Notebook
Product Name W65_W670SZ
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Sep 16 04:02:07.842 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091614-7218-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 0:39:34.517[/B]
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by :[B]win32k.sys ( win32k+70d25 )[/B]
BugCheck [B]A, {ffffa000752afa40, e, 1, fffff802b259c619}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000000A"]IRQL_NOT_LESS_OR_EQUAL (a)[/URL]
Arguments:
Arg1: ffffa000752afa40, memory referenced
Arg2: 000000000000000e, IRQL
Arg3: 0000000000000001, bitfield :
bit 0 : value 0 = read operation, 1 = write operation
bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff802b259c619, address which referenced memory
BUGCHECK_STR: AV
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: casinogame.exe
FAILURE_BUCKET_ID: [B]AV_win32k+70d25[/B]
CPUID: "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
MaxSpeed: 2400
CurrentSpeed: [B]2394[/B]
BIOS Version 1.00.05
BIOS Release Date 08/07/2013
Manufacturer Notebook
Product Name W65_W670SZ
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep 12 14:18:24.174 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091214-11093-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 10:32:32.886[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!IopProcessWorkItem+76 )[/B]
BugCheck [B]C4, {9400b, fffff8012f295ba0, ffffe0018e2d2630, ffffe0018e2d2688}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x000000C4"]DRIVER_VERIFIER_DETECTED_VIOLATION (c4)[/URL]
DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
Arguments:
Arg1: 000000000009400b, ID of the 'WlanTimedLinkQuality' rule that was violated.
Arg2: fffff8012f295ba0, A pointer to the string describing the violated rule condition.
Arg3: ffffe0018e2d2630, Address of internal rule state (second argument to !ruleinfo).
Arg4: ffffe0018e2d2688, Address of supplemental states (third argument to !ruleinfo).
BUGCHECK_STR: 0xc4_WlanTimedLinkQuality_XDV
PROCESS_NAME: System
FAILURE_BUCKET_ID: [B]0xc4_WlanTimedLinkQuality_XDV_VRF_nt!IopProcessWorkItem[/B]
CPUID: "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
MaxSpeed: 2400
CurrentSpeed: [B]2394[/B]
BIOS Version 1.00.05
BIOS Release Date 08/07/2013
Manufacturer Notebook
Product Name W65_W670SZ
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep 12 03:45:20.195 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091214-9296-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 0:08:19.959[/B]
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by :[B]igdkmd64.sys ( igdkmd64+c0d0 )[/B]
BugCheck [B]116, {ffffe0019ed942a0, fffff8016d4fb0d0, ffffffffc0000001, 3}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#Example"]VIDEO_TDR_FAILURE (116)[/URL]
Arguments:
Arg1: ffffe0019ed942a0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff8016d4fb0d0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc0000001, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000003, Optional internal context dependent data.
BUGCHECK_STR: 0x116
DEFAULT_BUCKET_ID: [B][COLOR=RED]VERIFIER_ENABLED_VISTA_MINIDUMP[/COLOR][/B]
PROCESS_NAME: System
FAILURE_BUCKET_ID: [B]0x116_VRF_IMAGE_igdkmd64.sys[/B]
CPUID: "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
MaxSpeed: 2400
CurrentSpeed: [B]2394[/B]
BIOS Version 1.00.05
BIOS Release Date 08/07/2013
Manufacturer Notebook
Product Name W65_W670SZ
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Fri Sep 12 03:36:33.953 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091214-11484-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 0:08:36.665[/B]
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by :[B]igdkmd64.sys ( igdkmd64+c0d0 )[/B]
BugCheck [B]116, {ffffe000285d64d0, fffff801cb2940d0, ffffffffc0000001, 3}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#Example"]VIDEO_TDR_FAILURE (116)[/URL]
Arguments:
Arg1: ffffe000285d64d0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff801cb2940d0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc0000001, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000003, Optional internal context dependent data.
BUGCHECK_STR: 0x116
DEFAULT_BUCKET_ID: [B][COLOR=RED]VERIFIER_ENABLED_VISTA_MINIDUMP[/COLOR][/B]
PROCESS_NAME: System
FAILURE_BUCKET_ID: [B]0x116_VRF_IMAGE_igdkmd64.sys[/B]
CPUID: "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
MaxSpeed: 2400
CurrentSpeed: [B]2394[/B]
BIOS Version 1.00.05
BIOS Release Date 08/07/2013
Manufacturer Notebook
Product Name W65_W670SZ
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
**************************Tue Sep 9 22:20:55.443 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\091014-7171-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].17238.amd64fre.winblue_gdr.140723-2018
System Uptime:[B]0 days 3:11:01.120[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt!KiPageFault+23a )[/B]
BugCheck [B]D1, {fffff801a97069b0, e, 8, fffff801a97069b0}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x000000D1"]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/URL]
Arguments:
Arg1: fffff801a97069b0, memory referenced
Arg2: 000000000000000e, IRQL
Arg3: 0000000000000008, value 0 = read operation, 1 = write operation
Arg4: fffff801a97069b0, address which referenced memory
BUGCHECK_STR: AV
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: System
FAILURE_BUCKET_ID: [B]AV_CODE_AV_BAD_IP_nt!KiPageFault[/B]
CPUID: "Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz"
MaxSpeed: 2400
CurrentSpeed: [B]2394[/B]
BIOS Version 1.00.05
BIOS Release Date 08/07/2013
Manufacturer Notebook
Product Name W65_W670SZ
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[FONT=lucida console]**************************Tue Sep 16 13:08:25.473 2014 (UTC - 4:00)**************************
AirplaneModeHid.sys Thu Jun 27 17:28:59 2013 (51CCAE9B)
RtsBaStor.sys Thu Jul 11 23:41:18 2013 (51DF7ADE)
ETD.sys Tue Aug 6 02:18:47 2013 (52009547)
[DEL]intelppm.sys Thu Aug 22 04:46:35 2013 (5215CFEB)
[/DEL]TeeDriverx64.sys Thu Sep 5 14:02:18 2013 (5228C72A)
iaStorA.sys Mon Oct 28 17:15:26 2013 (526ED3EE)
[DEL]dump_iaStorA.sys Mon Oct 28 17:15:26 2013 (526ED3EE)
[/DEL]viahduaa.sys Tue Oct 29 03:10:03 2013 (526F5F4B)
athrx.sys Mon Dec 23 23:12:48 2013 (52B909C0)
iwdbus.sys Thu Mar 13 17:59:14 2014 (53222A32)
Rt630x64.sys Tue Jun 17 07:56:46 2014 (53A02CFE)
HWiNFO64A.SYS Wed Aug 6 17:59:34 2014 (53E2A546)
igdkmd64.sys Mon Aug 11 12:36:59 2014 (53E8F12B)
[/FONT]
http://www.carrona.org/drivers/driver.php?id=RtsBaStor.sys
http://www.carrona.org/drivers/driver.php?id=ETD.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=viahduaa.sys
http://www.carrona.org/drivers/driver.php?id=athrx.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=HWiNFO64A.SYS
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
My Computer
System One
-
- OS
- Win8.1Pro - Finally!!!
- Computer type
- Laptop
- System Manufacturer/Model
- Samsung/NP780
- CPU
- Came with the laptop (i7 of some sort)
- Motherboard
- Pretty sure that it has one, but haven't checked inside the case!
- Memory
- upgraded to 12 gB from 8 gB
- Graphics Card(s)
- has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
- Sound Card
- I'm nearly deaf, so this isn't used often
- Monitor(s) Displays
- Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
- Screen Resolution
- 800x600
- Hard Drives
- One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
- Switched to 500 gB Samsung 840 series SSD - WOW!!!
- PSU
- Why do we ask this for laptops?
- Case
- Silver with a neat Samsung logo
- Cooling
- sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
- Keyboard
- Microsoft Natural - the same one I've used since it orignally came out around 1995
- Mouse
- no Mouse - Trackball!!!!
- Internet Speed
- too slow when I'm waiting for a download to finish
- Browser
- Yes, I use this (Firefox mostly, w/IE next most)
- Antivirus
- Windows Defender and Windows Firewall
- Other Info
- I'm handsome and a snappy dresser :0)