Solved BSOD WHEA_UNCORRECTABLE_ERROR - Random intervals.

blueelvis · Sep 20, 2014

Gumble316 said:
Hi Again,

Just had a new BSOD Following a freeze which is new... MACHINE_CHECK_EXCEPTION

Have uploaded all the bits again.

Kind Regards

Please check this **LINK**.

It appears that the the BIOS updates are only available for the Windows 8 and not Windows 8.1. Your BIOS dates back to 2012 and the update of 2014 is only available for Windows 8 dunno why -_-

Also, update your chipset drivers from the link.

Let me know how it goes ^_^

Gumble316 · Sep 20, 2014

Hi Blueelvis,

Seems my BIOS is as up to date as it can be as I get this message when installing:

View attachment 51157

Update: Updated the chipset then had another freeze but this one came with an WHEA_UNCORRECTABLE_ERROR BSOD

blueelvis · Sep 20, 2014

Hi Gumble ^_^,

Apparently, this was pulled out from your latest ZIP file-

Code:

BIOS Version:              Phoenix Technologies Ltd. 5FCN95WW, [COLOR=#ff0000][B]25/12/2012[/B][/COLOR]

I have asked a friend of mine to look into this. Let us wait till he says

Gumble316 · Sep 20, 2014

blueelvis said:
Hi Gumble ^_^,

Apparently, this was pulled out from your latest ZIP file-

Code:

BIOS Version: Phoenix Technologies Ltd. 5FCN95WW, [COLOR=#ff0000][B]25/12/2012[/B][/COLOR]

I have asked a friend of mine to look into this. Let us wait till he says

Legend, thanks once again

blueelvis · Sep 20, 2014

Gumble316 said:
Legend, thanks once again

The friend has asked for a Complete Memory Dump file. The complete Dump file is located at "C:\Windows\Memory.dmp" . It would be a large file so please make sure that you ZIP it up before uploading to a file hoster like OneDrive or Mediafire.

Let me know how it goes ^_^.

Gumble316 · Sep 20, 2014

Hi,

OK, think this is what you need

MEMORY

blueelvis · Sep 21, 2014

Hi Gumble316 ^_^,

Thanks for following the instructions closely and uploading the required file. This reveals the culprit. Below is the stack information obtained from the Dump File :-

Code:

0: kd> k
Child-SP          RetAddr           Call Site
fffff803`394fca38 fffff803`3783f213 nt!KeBugCheckEx
fffff803`394fca40 fffff803`37a37f71 hal!HalBugCheckSystem+0xcf
fffff803`394fca80 fffff803`3783f6a0 nt!WheaReportHwError+0x22d
fffff803`394fcae0 fffff803`3783fa0d hal!HalpMcaReportError+0x50
fffff803`394fcc30 fffff803`3783f8f8 hal!HalpMceHandlerCore+0xe1
fffff803`394fcc80 fffff803`3783fb42 hal!HalpMceHandler+0xe4
fffff803`394fccc0 fffff803`3783fccf hal!HalpMceHandlerWithRendezvous+0xce
fffff803`394fccf0 fffff803`379d67bb hal!HalHandleMcheck+0x40
fffff803`394fcd20 fffff803`379d6571 nt!KxMcheckAbort+0x7b
fffff803`394fce60 fffff800`4d53e318 nt!KiMcheckAbort+0x171
fffff803`394e8690 fffff800`4d53e171 [COLOR=#ff0000][B]athw8x[/B][/COLOR]!readPlatformRegOnce+0xa8
fffff803`394e86e0 fffff800`4d4f7aec athw8x!ath_hal_reg_read+0x25
fffff803`394e8730 fffff800`4d56454d athw8x!ar9300_get_11n_ext_busy+0x5c
fffff803`394e8790 fffff800`4d5e5c5f athw8x!ath_printreg+0x399
fffff803`394e87c0 fffff800`4d5e46ff athw8x!ath_cwm_get_extchbusyper+0x27
fffff803`394e87f0 fffff800`4d5e4576 athw8x!cwm_stop+0x7a7
fffff803`394e8830 fffff800`4d5761e5 athw8x!cwm_stop+0x61e
fffff803`394e8890 fffff800`4d6dd6f3 athw8x!ath_led_suspend_stop+0x109d
fffff803`394e88d0 fffff800`4bc95f76 athw8x!ndis_timer_handler+0x283
fffff803`394e8960 fffff803`378ba760 ndis!ndisMTimerObjectDpc+0xc6
fffff803`394e89b0 fffff803`379cf7ea nt!KiRetireDpcList+0x4f0
fffff803`394e8c60 00000000`00000000 nt!KiIdleLoop+0x5a

So, do you see the red highlighted driver? It is the "athw8x.sys" which is the Qualcomm Atheros Wireless LAN Driver. This is the first time that I have seen that a WHEA Bugcheck being caused by a driver. I was told that it can also be done by a low level driver like Disk, Processor etc but this was the first time in front of me. So, Thanks for providing the dump!

Now, if we check the date of the driver :-

Code:

0: kd> lmvm athw8x
start             end                 module name
fffff800`4d47c000 fffff800`4d805000   athw8x     (pdb symbols)          c:\symbols\athw8x.pdb\E6244F77554F462D8314845F508649BB1\athw8x.pdb
    Loaded symbol image file: athw8x.sys
    Image path: \SystemRoot\system32\DRIVERS\athw8x.sys
    Image name: athw8x.sys
    Timestamp:        Thu Jan 17 14:45:39 [COLOR=#0000ff][U][B]2013[/B][/U][/COLOR] (50F7C13B)
    CheckSum:         00386204
    ImageSize:        00389000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

2013 drivers of Qualcomm Atheros installed by the Windows 8.1 (Most likely) almost always cause BSOD's. Happened with my machine and some other machines as well which I saw.

Please download and install the latest drivers from this **LINK** and then install them. You would need to install them manually as I don't think there would be an executable file. Don't worry about the site, it is trusted.

Let me know how it goes ^_^.

EDIT :- I forgot to mention that since the QUALCOMM Atheros Driver is calling a WHEA or Machine Check Exception, there is a possibility that the Network Card is dying. But, before that let us make sure that the outdated driver is not causing it ^_^.

Gumble316 · Sep 21, 2014

blueelvis said:
Hi Gumble316 ^_^,

Thanks for following the instructions closely and uploading the required file. This reveals the culprit. Below is the stack information obtained from the Dump File :-

Code:

0: kd> k Child-SP RetAddr Call Site fffff803`394fca38 fffff803`3783f213 nt!KeBugCheckEx fffff803`394fca40 fffff803`37a37f71 hal!HalBugCheckSystem+0xcf fffff803`394fca80 fffff803`3783f6a0 nt!WheaReportHwError+0x22d fffff803`394fcae0 fffff803`3783fa0d hal!HalpMcaReportError+0x50 fffff803`394fcc30 fffff803`3783f8f8 hal!HalpMceHandlerCore+0xe1 fffff803`394fcc80 fffff803`3783fb42 hal!HalpMceHandler+0xe4 fffff803`394fccc0 fffff803`3783fccf hal!HalpMceHandlerWithRendezvous+0xce fffff803`394fccf0 fffff803`379d67bb hal!HalHandleMcheck+0x40 fffff803`394fcd20 fffff803`379d6571 nt!KxMcheckAbort+0x7b fffff803`394fce60 fffff800`4d53e318 nt!KiMcheckAbort+0x171 fffff803`394e8690 fffff800`4d53e171 [COLOR=#ff0000][B]athw8x[/B][/COLOR]!readPlatformRegOnce+0xa8 fffff803`394e86e0 fffff800`4d4f7aec athw8x!ath_hal_reg_read+0x25 fffff803`394e8730 fffff800`4d56454d athw8x!ar9300_get_11n_ext_busy+0x5c fffff803`394e8790 fffff800`4d5e5c5f athw8x!ath_printreg+0x399 fffff803`394e87c0 fffff800`4d5e46ff athw8x!ath_cwm_get_extchbusyper+0x27 fffff803`394e87f0 fffff800`4d5e4576 athw8x!cwm_stop+0x7a7 fffff803`394e8830 fffff800`4d5761e5 athw8x!cwm_stop+0x61e fffff803`394e8890 fffff800`4d6dd6f3 athw8x!ath_led_suspend_stop+0x109d fffff803`394e88d0 fffff800`4bc95f76 athw8x!ndis_timer_handler+0x283 fffff803`394e8960 fffff803`378ba760 ndis!ndisMTimerObjectDpc+0xc6 fffff803`394e89b0 fffff803`379cf7ea nt!KiRetireDpcList+0x4f0 fffff803`394e8c60 00000000`00000000 nt!KiIdleLoop+0x5a

So, do you see the red highlighted driver? It is the "athw8x.sys" which is the Qualcomm Atheros Wireless LAN Driver. This is the first time that I have seen that a WHEA Bugcheck being caused by a driver. I was told that it can also be done by a low level driver like Disk, Processor etc but this was the first time in front of me. So, Thanks for providing the dump!

Now, if we check the date of the driver :-

Code:

0: kd> lmvm athw8x start end module name fffff800`4d47c000 fffff800`4d805000 athw8x (pdb symbols) c:\symbols\athw8x.pdb\E6244F77554F462D8314845F508649BB1\athw8x.pdb Loaded symbol image file: athw8x.sys Image path: \SystemRoot\system32\DRIVERS\athw8x.sys Image name: athw8x.sys Timestamp: Thu Jan 17 14:45:39 [COLOR=#0000ff][U][B]2013[/B][/U][/COLOR] (50F7C13B) CheckSum: 00386204 ImageSize: 00389000 Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4

2013 drivers of Qualcomm Atheros installed by the Windows 8.1 (Most likely) almost always cause BSOD's. Happened with my machine and some other machines as well which I saw.

Please download and install the latest drivers from this **LINK** and then install them. You would need to install them manually as I don't think there would be an executable file. Don't worry about the site, it is trusted.

Let me know how it goes ^_^.

EDIT :- I forgot to mention that since the QUALCOMM Atheros Driver is calling a WHEA or Machine Check Exception, there is a possibility that the Network Card is dying. But, before that let us make sure that the outdated driver is not causing it ^_^.

Hi Again, Ok, forgive my ignorance, I have downloaded the latest drivers, how do I install them?

Kind Regards

Garry

blueelvis · Sep 21, 2014

Go here - Download and install drivers - Windows Help

Click on the - "Installing Drivers Yourself"

Let me know how it goes ^_^

Gumble316 · Sep 21, 2014

blueelvis said:
Go here - Download and install drivers - Windows Help

Click on the - "Installing Drivers Yourself"

Let me know how it goes ^_^

Many Thanks, Updated them,will get you posted

blueelvis · Sep 21, 2014

Gumble316 said:
blueelvis said:

Go here - Download and install drivers - Windows Help

Click on the - "Installing Drivers Yourself"

Let me know how it goes ^_^

Click to expand...

Many Thanks, Updated them,will get you posted

Sure thing. Let me know how it goes ^_^.

Gumble316 · Sep 21, 2014

Hi Blueelvis,

No luck, Just had another freeze

blueelvis · Sep 22, 2014

Gumble316 said:
Hi Blueelvis,

No luck, Just had another freeze

Please remove the Network Card physically from the System and then see if the problems are occurring or not.

Gumble316 · Sep 22, 2014

I would not know where to start or what it looke like! I have however, Disabled it and no freezes as yet.....!

blueelvis · Sep 22, 2014

Gumble316 said:
I would not know where to start or what it looke like! I have however, Disabled it and no freezes as yet.....!

Hi Garry ^_^,

Now, since you are not experiencing any freezes on Disabling the Network Card, I would say that the Network Card is dying.
Forgot to say that since it is a laptop, you won't be able to service/remove the Wireless Card. You would have to send it to Lenovo for repair and ask them specifically to replace the dying Network Card. You could also tell them about the analysis done here.

Alternatively, you could also buy a Wireless USB Adapter like these - http://www.amazon.com/s/ref=nb_sb_noss_2/175-7941491-2421652?url=search-alias%3Delectronics&field-keywords=usb+wireless+adapte&rh=n%3A172282%2Ck%3Ausb+wireless+adapte

But, I would advise you to send it to Lenovo.

Let me know how it goes ^_^.

Gumble316 · Oct 24, 2014

Ok so been a few weeks now and while the Network card is disabled there have been no freezes or BSODs so happy this is now resolved, massive thanks to those who helped

blueelvis · Oct 25, 2014

Gumble316 said:
Ok so been a few weeks now and while the Network card is disabled there have been no freezes or BSODs so happy this is now resolved, massive thanks to those who helped

Glad to hear that the issue has been solved ^_^. This was a new type of problem for me to solve.

In case of any other problem do not hesitate to post back ^_^

Solved BSOD WHEA_UNCORRECTABLE_ERROR - Random intervals.

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