In general, the process name is usually unrelated to the cause of the crash.
In extreme cases (many, many BSOD's), if I find the same process name over many BSOD's - then I look closer at what the system is doing (and how it could generate problems that may be involved).
In short, the process occurs in the user space, while BSOD's are caused by problems in the kernel space. The prevailing opinion is that user space things cannot cause BSOD's directly. But, I suspect, that they can make requests of kernel space components in improper ways - and that may cause an improperly written/corrupted kernel component to throw a BSOD (but it's just a guess on my part).
Storport.exe is a Windows driver related to the storage sub-system on your computer. This may/may not be a clue - but there's some things we have to analyze (which is done from the reports that you've uploaded).
So, here's the analysis...............
Only 43 Windows Updates installed. Most systems have 70 to 90 or more. Please visit Windows Update and get
ALL available updates (it may take several trips to get them all).
Don't worry about the specific number, it's just important that you have checked and installed any updates that were available (and didn't experience any errors).
There are many Windows Update failures in the WER section of MSINFO32. Should these failures continue, please visit the Windows Updates & Activation forum located here:
Windows Updates & Activation - Windows 8 Forums
C: drive only has about
0.6% free space. Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance. Please free up 15% on
ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty). FWIW - this is one of the most crowded drives that I've seen and I'd strongly suggest freeing up at least 10% on ALL of the drives (this can cause BSOD's).
These device have problems in Device Manager:
PCI Serial Port PCI\VEN_8086&DEV_1C3D&SUBSYS_21DA17AA&REV_04\3&21436425&0&B3 The drivers for this device are not installed.
VirtualBox Host-Only Ethernet Adapter ROOT\NET\0001 This device is disabled.
The first device is likely a part of your chipset drivers - so please download and install the latest, Win8.1 compatible chipset drivers for your system from the Lenovo website. I would suggest uninstalling VirtualBox as I have seen problems with it on my system (due to the networking). If it's needed, please be sure that it's fully updated and that it's (VirtualBox) is only turned on when using it.
Many Live Kernel Events in the WER section of MSINFO32. Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog))
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on Administrative Events
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).
FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:
http://support.microsoft.com/kb/2028504
While waiting for a reply, please monitor your temps with this free utility:
HWMonitor CPUID - System & hardware benchmark, monitoring, reporting
Please check to see if there are any updates for your system at the Lenovo website. In particular, make sure that you check for UEFI/BIOS updates.
Please update these older drivers. Links are included to assist in looking up the source of the drivers. If unable to find an update, please remove (un-install) the program responsible for that driver. DO NOT manually delete/rename the driver as it may make the system unbootable! :
HECIx64.sys Tue Oct 19 19:33:43 2010 (4CBE2AD7)
Intel Management Engine Interface
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
Please note the drivers below that date from before the release of Windows 8.1 (17 Oct 2013) - check to see that each and every one is compatible w/Windows 8.1 (at the manufacturer's website). If not, you must either remove the device and it's software - or locate a Windows 8.1 compatible update on the web. Removing some drivers may make the system unstable - so if you're unable to find updates, post back for info on the one's that can/cannot be safely removed.
The drivers that are [DEL]struckout[/DEL] don't have updates available (AFAIK).
DO NOT delete them, just leave them be.
Beyond this, as there was only 1 memory dump in the upload, I have these 4 suggestions:
1. Get ALL available Windows Updates. It may take several trips to get them all
2. Get ALL available Lenovo Updates - to include the UEFI/BIOS updates
3. Start with these free hardware diagnostics:
Hardware Diagnostics
4. If all of the hardware tests pass, then run Driver Verifier according to these instructions:
Driver Verifier Settings
Analysis:
The following is for informational purposes only.
Code:
[font=lucida console]**************************Wed Sep 24 21:37:38.933 2014 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\092414-17984-01.dmp]
Windows 8 Kernel Version 9600 MP (4 procs) Free x64
Built by: [B]9600[/B].17085.amd64fre.winblue_gdr.140330-1035
System Uptime:[B]0 days 1:13:05.633[/B]
*** ERROR: Module load completed but symbols could not be loaded for volmgr.sys
*** ERROR: Module load completed but symbols could not be loaded for fvevol.sys
*** ERROR: Module load completed but symbols could not be loaded for rdyboost.sys
*** ERROR: Module load completed but symbols could not be loaded for volsnap.sys
Probably caused by :[B]volmgr.sys ( volmgr+114e )[/B]
BugCheck [B]D1, {afd2bbb8, 2, 1, fffff8008cb2f400}[/B]
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x000000D1]DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)[/url]
Arguments:
Arg1: 00000000afd2bbb8, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff8008cb2f400, address which referenced memory
BUGCHECK_STR: AV
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
PROCESS_NAME: firefox.exe
FAILURE_BUCKET_ID: [B]AV_volmgr+114e[/B]
CPUID: "Intel(R) Core(TM) i5-2540M CPU @ 2.60GHz"
MaxSpeed: 2600
CurrentSpeed: [B]2592[/B]
BIOS Version 8DET69WW (1.39 )
BIOS Release Date 07/18/2013
Manufacturer LENOVO
Product Name 4286CT0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/font]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[font=lucida console]**************************Wed Sep 24 21:37:38.933 2014 (UTC - 4:00)**************************
[COLOR=RED][B]HECIx64.sys Tue Oct 19 19:33:43 2010 (4CBE2AD7)[/B][/COLOR]
risdxc64.sys Wed Jul 4 00:39:23 2012 (4FF3C8FB)
lvbflt64.sys Mon Oct 22 22:10:38 2012 (5085FC9E)
lvrs64.sys Mon Oct 22 22:11:24 2012 (5085FCCC)
lvuvc64.sys Mon Oct 22 22:12:08 2012 (5085FCF8)
e1i63x64.sys Wed Mar 20 03:37:29 2013 (51496739)
SynTP.sys Wed Apr 17 23:55:17 2013 (516F6EA5)
Smb_driver_Intel.sys Wed Apr 17 23:56:57 2013 (516F6F09)
intelppm.sys Thu Aug 22 04:46:35 2013 (5215CFEB)
[DEL]dump_storahci.sys Thu Aug 22 07:40:39 2013 (5215F8B7)
[/DEL]NETwew00.sys Thu Aug 22 17:20:34 2013 (521680A2)
igdkmd64.sys Thu Oct 31 14:28:01 2013 (5272A131)
cbfs5.sys Mon Nov 25 06:02:16 2013 (52932E38)
vpnpbus.sys Mon Nov 25 06:03:12 2013 (52932E70)
ibmpmdrv.sys Tue Dec 17 03:55:50 2013 (52B01196)
Ext2Fsd.SYS Sat May 10 23:21:02 2014 (536EEC9E)
VBoxNetFlt.sys Fri May 16 08:01:15 2014 (5375FE0B)
VBoxUSBMon.sys Fri May 16 08:01:15 2014 (5375FE0B)
VBoxDrv.sys Fri May 16 08:04:43 2014 (5375FEDB)
Hamdrv.sys Thu Sep 4 05:44:21 2014 (54083475)
[/font]
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=risdxc64.sys
http://www.carrona.org/drivers/driver.php?id=lvbflt64.sys
http://www.carrona.org/drivers/driver.php?id=lvrs64.sys
http://www.carrona.org/drivers/driver.php?id=lvuvc64.sys
http://www.carrona.org/drivers/driver.php?id=e1i63x64.sys
http://www.carrona.org/drivers/driver.php?id=SynTP.sys
http://www.carrona.org/drivers/driver.php?id=Smb_driver_Intel.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=dump_storahci.sys
http://www.carrona.org/drivers/driver.php?id=NETwew00.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
cbfs5.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=vpnpbus.sys
http://www.carrona.org/drivers/driver.php?id=ibmpmdrv.sys
http://www.carrona.org/drivers/driver.php?id=Ext2Fsd.SYS
http://www.carrona.org/drivers/driver.php?id=VBoxNetFlt.sys
http://www.carrona.org/drivers/driver.php?id=VBoxUSBMon.sys
http://www.carrona.org/drivers/driver.php?id=VBoxDrv.sys
http://www.carrona.org/drivers/driver.php?id=Hamdrv.sys