carsten139
New Member
- Messages
- 4
first of all, im not sure its the right forum..
okay, so i've been literally everywhere seeking a solution. seen countless others having similar problems, and saying im furious is seriously undercutting it...
i have been in contact with ASUS support, and they are refusing to send me recovery media or tell me how to find my product key for Win8 (which came installed on the system). there's no sticker as you usually find.
the recovery partition is gone.
they told me that it was somehow "remembered" on the motherboard, and it would register automatically upon installing. but i've tried every single version of Win8 i could find, and every time, it asks me for the product key.
they want me to send my entire setup (not just the HDD which is the problem) to Sweden, and pay for the whole thing both way. including a fee for installing windows 8.
but i've already paid for windows 8 when i bought the PC.
i asked to pay for a recovery disk, which i heard was a possibility, but they refused to send me one. even though i provided them with every serial number they asked for.
i've tried to find a way to fix this for the past year.
so if someone here can help me, it'd be greatly appreciated.
if not, is there any way i can "fix" this from a legal standpoint? since they are literally keeping a product i've paid for from me?
okay, so i've been literally everywhere seeking a solution. seen countless others having similar problems, and saying im furious is seriously undercutting it...
i have been in contact with ASUS support, and they are refusing to send me recovery media or tell me how to find my product key for Win8 (which came installed on the system). there's no sticker as you usually find.
the recovery partition is gone.
they told me that it was somehow "remembered" on the motherboard, and it would register automatically upon installing. but i've tried every single version of Win8 i could find, and every time, it asks me for the product key.
they want me to send my entire setup (not just the HDD which is the problem) to Sweden, and pay for the whole thing both way. including a fee for installing windows 8.
but i've already paid for windows 8 when i bought the PC.
i asked to pay for a recovery disk, which i heard was a possibility, but they refused to send me one. even though i provided them with every serial number they asked for.
i've tried to find a way to fix this for the past year.
so if someone here can help me, it'd be greatly appreciated.
if not, is there any way i can "fix" this from a legal standpoint? since they are literally keeping a product i've paid for from me?
My Computer
System One
-
- OS
- Windows 10