YoloWaffle
New Member
- Messages
- 61
- Location
- Michigan, USA
Summary:
I am putting this in the general forum section, and please bear with me. I had posted earlier a thread about my Asus Ultrabook backlit keyboard not illuminated. Thank you all that have responded to that post, but nothing worked. I ended up sending in my Asus for RMA and warranty repairs.
Here is where the fun starts. I first made my case with Asus and they informed me that my Serial Number was invalid. I told them that it is wrong as I bought the Laptop from MemoryLabs.com, which is a Certified Asus Re-seller. It even posts their name on their website in "Where to Buy Asus".
Please do not take this as racist or anything derogative, but the Asus support staff are all located in India, and there is no way to talk to a person in America. The repair facility is also contracted out to a company called BizCom in Milpitas, California. Now, the men and women who work at the support center in India do their best, but to my understanding, they are a separate company working to just take calls. Same with the BizCom company, which they are great, but again contracted so there is nobody who works for Asus or knows Asus's RMA system.
My laptop has been sitting at the repair center with no updates from Asus. When I contact the support center directly, they said the Serial Number was Invalid and that they had to talk to Asus about the warranty service. I though Asus already fixed this when I sent them my Invoice of the Laptop and that it was a certified Reseller?
My Question:
Has anyone ever had this experience with Asus before?
Is there a number to talk to someone in America?
What would you do in this situation, as this is my first RMA service and unaware of what is normal?
I am putting this in the general forum section, and please bear with me. I had posted earlier a thread about my Asus Ultrabook backlit keyboard not illuminated. Thank you all that have responded to that post, but nothing worked. I ended up sending in my Asus for RMA and warranty repairs.
Here is where the fun starts. I first made my case with Asus and they informed me that my Serial Number was invalid. I told them that it is wrong as I bought the Laptop from MemoryLabs.com, which is a Certified Asus Re-seller. It even posts their name on their website in "Where to Buy Asus".
Please do not take this as racist or anything derogative, but the Asus support staff are all located in India, and there is no way to talk to a person in America. The repair facility is also contracted out to a company called BizCom in Milpitas, California. Now, the men and women who work at the support center in India do their best, but to my understanding, they are a separate company working to just take calls. Same with the BizCom company, which they are great, but again contracted so there is nobody who works for Asus or knows Asus's RMA system.
My laptop has been sitting at the repair center with no updates from Asus. When I contact the support center directly, they said the Serial Number was Invalid and that they had to talk to Asus about the warranty service. I though Asus already fixed this when I sent them my Invoice of the Laptop and that it was a certified Reseller?
My Question:
Has anyone ever had this experience with Asus before?
Is there a number to talk to someone in America?
What would you do in this situation, as this is my first RMA service and unaware of what is normal?
My Computer
System One
-
- OS
- Windows 8.1
- Computer type
- Laptop
- System Manufacturer/Model
- Asus UX51VZ-US71T
- CPU
- Intel Core i7
- Motherboard
- Asus
- Memory
- 8 Gb
- Graphics Card(s)
- Nvidia 650m
- Monitor(s) Displays
- 1
- Screen Resolution
- 1080p
- Hard Drives
- RAID 0 256 GB Gumstick SSD drives totalling 512 GB
- Mouse
- Razer Orochi Bluetooth
- Browser
- Google Chrome
- Antivirus
- Windows Defender