Hi guys, I've been having this problem the last few days where I am unable to update my trend micro antivirus. Every time i try to update i receive a message saying "could not connect to the server, please check your internet connection"" despite having full internet access. I have also been having problems with windows update, where updates continuously fail whenever i try to update them. Additionally i noticed that while browsing the internet my connection occasionally timed out, so i pinged a large website like goal.com on cmd and saw that the connection timed out. I ran a full antivirus scan using the trend micro and the kaspersky tool (KVRT.exe) and found no threats to be detected. I also tried using malwarebytes to scan the computer but when i installed it it required to update its databases before scanning and hence that update also timed out. I tried flushing the dns and and resetting the ip using netsh as well as other past solutions found on here to no avail. Your help and time would be much appreciated. Thank you.
My Computer
System One
-
- OS
- Window 8.1
- Computer type
- Laptop
- System Manufacturer/Model
- DELL Inspiron 3537
- CPU
- Intel(R) Core i7-4500U @1.80GHz
- Memory
- 8.00 GB (7.72 GB usable)
- Graphics Card(s)
- AMD Radeon HD 8850M
- Sound Card
- Realtek High Definition Audio
- Antivirus
- Trend Micro Maximum Security