I have a toshiba canvio basics 1TB portable external hard drive usb powered. Model no. E05A100BBU2AK. I had purchased it some 3-4years back. It worked for some 4-5months or so. Then, whenever i plug it in the port, an error comes "FAILED DRIVER SOFTWARE INSTALLATION". The device doesn't come with a software installation CD or guide... It's plug and play only I think. The white LED light goes on flickering right when i plug it in till i remove it. A click sound along with metallic scratching sound comes from the device at a regular interval while plugged in & also I can feel the drive moving inside as soon as it is plugged.
I had tested it in all the ports of my system, also in many other systems of my friends but gives the same error on plugging in or the system does not identify it. It cannot be seen in My Computer. the hard drive is not getting recognised. In Device manager I cannot see any error in USB ports & everything is workng properly. USB ports works when other devices are plugged in.
Kindly help me with this issue.
Visruth
I had tested it in all the ports of my system, also in many other systems of my friends but gives the same error on plugging in or the system does not identify it. It cannot be seen in My Computer. the hard drive is not getting recognised. In Device manager I cannot see any error in USB ports & everything is workng properly. USB ports works when other devices are plugged in.
Kindly help me with this issue.
Visruth
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My Computer
System One
-
- OS
- Win 8.1 Update x64
- Computer type
- Laptop
- System Manufacturer/Model
- HP Pavilion 15
- CPU
- Haswell Core i5 4200U
- Memory
- 8GB Dual-Channel DDR3L @1600
- Graphics Card(s)
- Intel HD 4400 Integrated; 2GB Dedicated NVIDIA GT 740M
- Hard Drives
- 500GB Samsung 840 EVO Internal SSD ;
2TB WD MyPassport Ultra EHDD ;
1TB TOSHIBA HDD
- Cooling
- Deepcool X6
- Mouse
- Logitech B175 Wireless Mouse
- Internet Speed
- 10 Mbps
- Browser
- Opera v25.0
- Antivirus
- KIS 2014
- Other Info
- Microsoft Wired Xbox 360 Controller