- Messages
- 47
- Location
- Houston, TX
New Windows 8 machine. Want to keep my POP3 email, so have downloaded Windows Live Mail. WLM receives ok, but will not send. Error screen simply says 'Failed' under Status with no error designation. The WindowsLiveMail.log shows this at the point of the failure: "SMTP [rx] 535 Incorrect authentication data". Now the weird thing is this:
I have a Windows Vista machine running in the same room which also uses Windows Live Mail and it sends just fine. The account properties & settings (ports, checked boxes, login info, etc.) authentication data are identical on both machines. In addition, the same settings are used in my iPad mail app and it sends just fine. But WLM on Windows 8 just won't send. I have uninstalled WLM and redownloaded it, but the same problem. FYI, my antivirus is Avast, and it is set to not scan outbound mail. Any suggestions appreciated!
John Hanley
Houston, TX
I have a Windows Vista machine running in the same room which also uses Windows Live Mail and it sends just fine. The account properties & settings (ports, checked boxes, login info, etc.) authentication data are identical on both machines. In addition, the same settings are used in my iPad mail app and it sends just fine. But WLM on Windows 8 just won't send. I have uninstalled WLM and redownloaded it, but the same problem. FYI, my antivirus is Avast, and it is set to not scan outbound mail. Any suggestions appreciated!
John Hanley
Houston, TX
My Computer
System One
-
- OS
- Windows 8.1 (OEM)
- Computer type
- PC/Desktop
- System Manufacturer/Model
- HP Envy 700qe
- CPU
- 3.40 gigahertz Intel Core i7-4770
- Motherboard
- Hewlett-Packard 2AF3 1.0
- Memory
- 12GB
- Graphics Card(s)
- NVIDIA GeForce GT 640
- Monitor(s) Displays
- HP Pavilion 25xi Pavilion IPS LED Backlit
- Hard Drives
- Primary 1TB
Secondary 1TB
- Cooling
- Fans
- Keyboard
- Logitech Wireless
- Mouse
- Logitech Wireless
- Browser
- Google Chrome
- Antivirus
- Windows Defender
- Other Info
- Computer came with Windows 8.1 OEM.