Please post the same set of screen shots that you did previously - that way we can compare them. The single screen shots don't give sufficient evidence for us to draw any conclusions (but the reports that you posted may help here).
Did you run the Norton Removal Tool after uninstalling Norton 360? If not, please do so now.
We've covered some of this already - but this is my standard BSOD analysis:
SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:
The raw stack text shows both hal.dll and nVidia graphics drivers. I have to wonder if there is a hardware problem with the video. Try the video stress tests - but watch the system very, very carefully when doing so. It can damage your system!!!
Intel Management Engine has not been updated.
Try these links:
https://downloadcenter.intel.com/Se...dType=Drivers&keyword=intel+management+engine
https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=21888
If that doesn't work, then try the Lenovo links in this Google search: https://www.google.com/search?q=intel+management+engine+windows+8&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US;official&client=firefox-a
The memory dump has lot's of Norton stuff in it. Let's wait and see if the system BSOD's again without the Norton installed. Please upload the contents of C:\Windows\Minidump if it does BSOD again.
If it doesn't BSOD in the next 2 days or so, try running Driver Verifier according to these directions: Driver Verifier Settings
Analysis:
The following is for informational purposes only.
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
http://www.carrona.org/drivers/driver.php?id=Apfiltr.sys
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=vmci.sys
http://www.carrona.org/drivers/driver.php?id=LHidEqd.Sys
http://www.carrona.org/drivers/driver.php?id=LEqdUsb.Sys
http://www.carrona.org/drivers/driver.php?id=LMouFilt.Sys
http://www.carrona.org/drivers/driver.php?id=LHidFilt.Sys
http://www.carrona.org/drivers/driver.php?id=irstrtdv.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=RtsUVStor.sys
http://www.carrona.org/drivers/driver.php?id=VMNET.SYS
http://www.carrona.org/drivers/driver.php?id=vmnetadapter.sys
http://www.carrona.org/drivers/driver.php?id=vmnetbridge.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
http://www.carrona.org/drivers/driver.php?id=vsock.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
EraserUtilDrv11311.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
NdisVirtualBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
ahcache.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
hiber_storport.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
werkernel.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=EX64.SYS
http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
NETwew00.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
hiber_iaStorA.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
intelpep.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
http://www.carrona.org/drivers/driver.php?id=idmwfp.sys
http://www.carrona.org/drivers/driver.php?id=hcmon.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
http://www.carrona.org/drivers/driver.php?id=vmnetuserif.sys
http://www.carrona.org/drivers/driver.php?id=vmx86.sys
Did you run the Norton Removal Tool after uninstalling Norton 360? If not, please do so now.
We've covered some of this already - but this is my standard BSOD analysis:
SSD's were temperamental when they first came out, but their reliability has improved greatly over the last year or two. There are 2 things that MUST be checked on systems with BSOD's and SSD's:
1) That the SSD firmware is the latest available for the SSD. I usually can't see this info in the reports, so I rely on you to check it.
2) That the storage controller drivers on the motherboard are the most recent. They must date from late 2012 or later. This is ALL controllers, not just the one that the SSD is attached to. If involved these should be visible in the memory dump - but it doesn't hurt to check manually.
The raw stack text shows both hal.dll and nVidia graphics drivers. I have to wonder if there is a hardware problem with the video. Try the video stress tests - but watch the system very, very carefully when doing so. It can damage your system!!!
Intel Management Engine has not been updated.
Try these links:
https://downloadcenter.intel.com/Se...dType=Drivers&keyword=intel+management+engine
https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=21888
If that doesn't work, then try the Lenovo links in this Google search: https://www.google.com/search?q=intel+management+engine+windows+8&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-US;official&client=firefox-a
The memory dump has lot's of Norton stuff in it. Let's wait and see if the system BSOD's again without the Norton installed. Please upload the contents of C:\Windows\Minidump if it does BSOD again.
If it doesn't BSOD in the next 2 days or so, try running Driver Verifier according to these directions: Driver Verifier Settings
Analysis:
The following is for informational purposes only.
Code:
[FONT=lucida console]**************************Tue Oct 29 12:41:34.777 2013 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\102913-97734-01.dmp]
Windows 8 Kernel Version 9600 MP (8 procs) Free x64
Built by: [B]9600[/B].16404.amd64fre.winblue_gdr.130913-2141
System Uptime:[B]0 days 4:51:08.553[/B]
Probably caused by :[B]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+382cd )[/B]
BugCheck [B]1E, {ffffffffc0000005, ffffffffffa5cc84, 0, 12dd218}[/B]
BugCheck Info: [URL="http://www.carrona.org/bsodindx.html#0x0000001E"]KMODE_EXCEPTION_NOT_HANDLED (1e)[/URL]
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: ffffffffffa5cc84, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 00000000012dd218, Parameter 1 of the exception
BUGCHECK_STR: 0x1E_c0000005_R
PROCESS_NAME: System
FAILURE_BUCKET_ID: [B]0x1E_c0000005_R_nt!_??_::FNODOBFM::_string_[/B]
CPUID: "Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz"
MaxSpeed: 2400
CurrentSpeed: [B]2395[/B]
BIOS Version A07
BIOS Release Date 08/16/2012
Manufacturer Dell Inc.
Product Name Inspiron 7720
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
[/FONT]
3rd Party Drivers:
The following is for information purposes only.
Any drivers in red should be updated or removed from your system. And should have been discussed in the body of my post.
Code:
[FONT=lucida console]**************************Tue Oct 29 12:41:34.777 2013 (UTC - 4:00)**************************
Apfiltr.sys Sun Feb 5 20:05:29 2012 (4F2F2759)
GEARAspiWDM.sys Thu May 3 15:56:17 2012 (4FA2E2E1)
HECIx64.sys Mon Jul 2 18:14:58 2012 (4FF21D62)
stwrt64.sys Thu Sep 6 02:16:11 2012 (50483FAB)
Rt630x64.sys Fri May 10 05:59:08 2013 (518CC4EC)
vmci.sys Fri May 17 21:19:18 2013 (5196D716)
LHidEqd.Sys Thu May 23 02:09:49 2013 (519DB2AD)
LEqdUsb.Sys Thu May 23 02:09:50 2013 (519DB2AE)
LMouFilt.Sys Thu May 23 02:09:56 2013 (519DB2B4)
LHidFilt.Sys Thu May 23 02:10:00 2013 (519DB2B8)
irstrtdv.sys Fri Jun 28 16:09:48 2013 (51CDED8C)
IntcDAud.sys Tue Jul 2 06:31:16 2013 (51D2ABF4)
RtsUVStor.sys Mon Jul 15 03:27:46 2013 (51E3A472)
VMNET.SYS Thu Jul 18 15:42:50 2013 (51E8453A)
vmnetadapter.sys Thu Jul 18 15:43:00 2013 (51E84544)
vmnetbridge.sys Thu Jul 18 15:43:47 2013 (51E84573)
iwdbus.sys Wed Jul 24 21:06:12 2013 (51F07A04)
SYMEVENT64x86.SYS Fri Jul 26 22:26:58 2013 (51F32FF2)
SRTSPX64.SYS Fri Jul 26 22:45:06 2013 (51F33432)
Ironx64.SYS Mon Jul 29 20:59:35 2013 (51F70FF7)
SYMDS64.SYS Tue Jul 30 19:29:08 2013 (51F84C44)
vsock.sys Wed Jul 31 22:46:10 2013 (51F9CBF2)
igdkmd64.sys Mon Aug 19 19:08:25 2013 (5212A569)
nvvad64v.sys Tue Aug 20 07:29:10 2013 (52135306)
EraserUtilDrv11311.sys Wed Aug 21 17:36:34 2013 (521532E2)
eeCtrl64.sys Wed Aug 21 17:36:34 2013 (521532E2)
intelppm.sys Thu Aug 22 04:46:35 2013 (5215CFEB)
NdisVirtualBus.sys Thu Aug 22 07:36:25 2013 (5215F7B9)
ahcache.sys Thu Aug 22 07:39:54 2013 (5215F88A)
hiber_storport.sys Thu Aug 22 07:40:18 2013 (5215F8A2)
werkernel.sys Thu Aug 22 07:40:24 2013 (5215F8A8)
EX64.SYS Thu Aug 22 16:36:51 2013 (52167663)
ENG64.SYS Thu Aug 22 16:38:20 2013 (521676BC)
NETwew00.sys Thu Aug 22 17:20:34 2013 (521680A2)
dump_iaStorA.sys Wed Aug 28 18:13:22 2013 (521E7602)
hiber_iaStorA.sys Wed Aug 28 18:13:22 2013 (521E7602)
iaStorA.sys Wed Aug 28 18:13:22 2013 (521E7602)
SYMEFA64.SYS Sat Aug 31 00:02:36 2013 (52216ADC)
intelpep.sys Thu Sep 19 03:12:46 2013 (523AA3EE)
SYMNETS.SYS Mon Sep 23 22:41:10 2013 (5240FBC6)
ccSetx64.sys Mon Sep 23 23:58:04 2013 (52410DCC)
BHDrvx64.sys Tue Sep 24 00:07:00 2013 (52410FE4)
SRTSP64.SYS Wed Sep 25 20:23:42 2013 (52437E8E)
idmwfp.sys Tue Oct 1 19:17:49 2013 (524B581D)
hcmon.sys Wed Oct 9 11:03:51 2013 (52557057)
nvlddmkm.sys Tue Oct 15 16:27:18 2013 (525DA526)
nvpciflt.sys Tue Oct 15 16:28:03 2013 (525DA553)
IDSvia64.sys Wed Oct 16 18:10:26 2013 (525F0ED2)
vmnetuserif.sys Fri Oct 18 14:19:38 2013 (52617BBA)
vmx86.sys Fri Oct 18 15:34:39 2013 (52618D4F)
[/FONT]
http://www.carrona.org/drivers/driver.php?id=GEARAspiWDM.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=stwrt64.sys
http://www.carrona.org/drivers/driver.php?id=Rt630x64.sys
http://www.carrona.org/drivers/driver.php?id=vmci.sys
http://www.carrona.org/drivers/driver.php?id=LHidEqd.Sys
http://www.carrona.org/drivers/driver.php?id=LEqdUsb.Sys
http://www.carrona.org/drivers/driver.php?id=LMouFilt.Sys
http://www.carrona.org/drivers/driver.php?id=LHidFilt.Sys
http://www.carrona.org/drivers/driver.php?id=irstrtdv.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=RtsUVStor.sys
http://www.carrona.org/drivers/driver.php?id=VMNET.SYS
http://www.carrona.org/drivers/driver.php?id=vmnetadapter.sys
http://www.carrona.org/drivers/driver.php?id=vmnetbridge.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=SYMEVENT64x86.SYS
http://www.carrona.org/drivers/driver.php?id=SRTSPX64.SYS
http://www.carrona.org/drivers/driver.php?id=Ironx64.SYS
http://www.carrona.org/drivers/driver.php?id=SYMDS64.SYS
http://www.carrona.org/drivers/driver.php?id=vsock.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=nvvad64v.sys
EraserUtilDrv11311.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=eeCtrl64.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
NdisVirtualBus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
ahcache.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
hiber_storport.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
werkernel.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=EX64.SYS
http://www.carrona.org/drivers/driver.php?id=ENG64.SYS
NETwew00.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=dump_iaStorA.sys
hiber_iaStorA.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=SYMEFA64.SYS
intelpep.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=SYMNETS.SYS
http://www.carrona.org/drivers/driver.php?id=ccSetx64.sys
http://www.carrona.org/drivers/driver.php?id=BHDrvx64.sys
http://www.carrona.org/drivers/driver.php?id=SRTSP64.SYS
http://www.carrona.org/drivers/driver.php?id=idmwfp.sys
http://www.carrona.org/drivers/driver.php?id=hcmon.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=nvpciflt.sys
http://www.carrona.org/drivers/driver.php?id=IDSvia64.sys
http://www.carrona.org/drivers/driver.php?id=vmnetuserif.sys
http://www.carrona.org/drivers/driver.php?id=vmx86.sys
My Computer
System One
-
- OS
- Win8.1Pro - Finally!!!
- Computer type
- Laptop
- System Manufacturer/Model
- Samsung/NP780
- CPU
- Came with the laptop (i7 of some sort)
- Motherboard
- Pretty sure that it has one, but haven't checked inside the case!
- Memory
- upgraded to 12 gB from 8 gB
- Graphics Card(s)
- has switchable - Intel/ATI - Used wrong drivers, now ATI card is inop :( Will have to fix it soon!
- Sound Card
- I'm nearly deaf, so this isn't used often
- Monitor(s) Displays
- Touchscreen on laptop/32" Toshiba on HDMI (laid the Sharp TV on a mouse and cracked the screen!)
- Screen Resolution
- 800x600
- Hard Drives
- One Samsung 1tB drive - 5400 rpm. Gonna switch to a 7200/10000 rpm or an SSD (if I can find $500 for a 1tB SSD!)
- Switched to 500 gB Samsung 840 series SSD - WOW!!!
- PSU
- Why do we ask this for laptops?
- Case
- Silver with a neat Samsung logo
- Cooling
- sub-par, gotta get around to working on it soon Worked on it - still sub-par! :(
- Keyboard
- Microsoft Natural - the same one I've used since it orignally came out around 1995
- Mouse
- no Mouse - Trackball!!!!
- Internet Speed
- too slow when I'm waiting for a download to finish
- Browser
- Yes, I use this (Firefox mostly, w/IE next most)
- Antivirus
- Windows Defender and Windows Firewall
- Other Info
- I'm handsome and a snappy dresser :0)