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Windows 8 Won't Shutdown or Restart

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  1. #1



    Junior Member

    Join Date : Nov 2011
    United States
    Posts : 4
    Windows 8 Developer Preview
    USA us arkansas

    Windows 8 Won't Shutdown or Restart


    Running Windows 8 Dev. Preview on a Dell Latitude D610 (1.73Ghz, 2GB). System Hibernates fine (my main mode of powering off) but will not properly shutdown or restart. Every time I hit shutdown/restart it goes to a black screen. I know that it's still running because the power light is still on and the hard drive light flashes just as if it were still in use. I've let it sit for 3 hours in this state and it still refuses to shut down. Any ideas?


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  2. #2
    brummyfan's Avatar

    Senior Member


    Join Date : Mar 2010
    Birmingham
    Posts : 1,419
    Win 8
    UK uk england


    Backup any important documents, photos etc, try Refresh, if it doesn't solve it try Reset.
    Reset Windows 8
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  3. #3



    Junior Member

    Join Date : Nov 2011
    United States
    Posts : 4
    Windows 8 Developer Preview
    USA us arkansas


    After posting, I decided I would try cmd shutdown: shutdown /s /full. Worked. But I'm not sure yet if it will shutdown normally rather than through cmd prmpt. Thanks though, because I may need to reset to fix another problem: http://www.eightforums.com/network-s...t-come-up.html
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  4. #4
    vrosa's Avatar

    Senior Member


    Join Date : Jan 2011
    Belo Horizonte
    Posts : 4,165
    Windows 10 Tech Preview
    Brazil


    At least you found a way But try to reset Windows 8
    Last edited by vrosa; 10 Nov 2011 at 01:46 PM.
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  5. #5
    TestAll's Avatar

    Member

    Join Date : Nov 2011
    Everywhere
    Posts : 19
    W7/WCPR
    El salvado us texas


    I was having a similar problem - My would not restart only shutdown so I reload W7 and had same problem, After that
    I load XP and format the HD and then reload W7 and Windows 8 with dual boot and is all good now.
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  6. #6



    New Member

    Join Date : Jul 2012
    Posts : 1
    win 8
    Sweden us new jersey

    Searching for ISO DISK


    FYI: insert Win 8 ISO Into CD\DVD Drive. Shutdown completely, restart pc. Worked fine for me. (Try the Simple things first) Info from: Get error LOGON.EXE fails when logging out of Windows 8 Release - Microsoft Answers
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  7. #7



    Member

    Join Date : Aug 2012
    Posts : 11
    windows 8
    UK uk northumberland


    Did you ever get this resolved?

    I'm having the same issue.
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  8. #8
    Mystere's Avatar

    Power User


    Join Date : Jun 2012
    Posts : 1,922
    Windows 8.1 Pro
    USA us minnesota


    This is typically a symptom of a faulty driver in your system. Have you installed any custom drivers? Video cards, accessories, whatever..

    If you haven't installed a custom driver, then try going out and getting the manufacturers driver, NVidia, AMD, Intel, etc..
      My System SpecsSystem Spec

  9. #9



    Member

    Join Date : Aug 2012
    Posts : 11
    windows 8
    UK uk northumberland


    I had installed the below, but win 8 said it was incompatible. I uninstalled it, but maybe that's what's caused it.

    Hmmm.......

    ASUS Ai Charger - Quick charge your iPod, iPhone and even iPad!
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  10. #10
    Mystere's Avatar

    Power User


    Join Date : Jun 2012
    Posts : 1,922
    Windows 8.1 Pro
    USA us minnesota


    Another potential problem is a buggy bios firmware. Check with your motherboard vendor to see if there are bios updates.
      My System SpecsSystem Spec

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Windows 8 Won't Shutdown or Restart
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