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Hi.
I have a friend's laptop here - says he's been getting crashes lately and asked for help.
I've done some work on it, and although I can see it's been crashing, it has not crashed for me (yet). I don't know if it is a result of what I did or not, and would like some expert advice please.
Toshiba Satellite C55T-A5394
i3-3110M 2.4GHz 6GB RAM x64
Intel HD 4000 graphics
The errors I've found using WhoCrashed are:
0x3b (graphics)
0xd1 (sleep/hibernation)
0x133 (DPC Watchdog Violation)
0xa (IRQL-not-less-than)
Here's what I've done so far:
Turned fast startup off
Changed "closing lid" to sleep (from hibernate)
Changed to clean boot (via msconfig-made no difference)
sfc /scannow:
The only issue is
2015-09-13 14:36:17, Info CSI 00006576 [SR] Cannot verify component files for 82b1609b52e1fbf1b9f99e28e760f320, Version = 6.3.9600.17670, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
Installed all Windows Updates, including optional
Checked Avast chest - nothing there
Checked Avast scans - all recent (within a few days) and nothing found
Ran RKILL & TDSSKiller (just to be sure there was nothing murking around)
Removed settings by CryptoPrevent
Updated Apple iCloud
Updated Classic Shell
Updated Java & verified Flash is up-to-date
Ran Auslogics disk defrag (even though it was only 3% fragmented)
"Sleep" Crashplan backup for 2 days
Checked temperatures and HDD SMART using Speccy (all OK)
Check HDD SMART attributes over several hours using DiskCheckup - all is "good"
Removed Avast! Free and turned on Defender
Removed an old verion of ccleaner and installed latest version
Ran CHKDSK (from within Windows, no switches - and it said it found no errors)
Removed the graphics driver that came through Windows Update and restored the latest one on the Toshiba website.
(From: Intel HD 4000 v10.18.10.3445 dtd 10-28-2013 To: Toshiba Intel v10.18.10.3308 dtd 9-16-2013) Yes, I installed an older version, but that is what is current for Toshiba.
Ran Memtest86+ for 2 hrs 20 min without error.
Since these changes, I have not seen a BSOD *YET*, but I notice that every time I start up the computer, the HDD is pegged at 100% for about 3 minutes, and the computer is slow to completely finalize/freshen the desktop. I can't for the life of me figure out why it's so slow to boot and why the HDD is pegged for the first few minutes.
Thanks.
View attachment 65444
Edit: I have found now that, after the computer sleeps, I am not able to get back to the desktop. A click of the mouse wakes it up and brings me to the lock screen, and another click tries to go to the desktop (no password), but it remains at a blank screen and just hangs. It does the same thing when I close the lid and come back later.
I have a friend's laptop here - says he's been getting crashes lately and asked for help.
I've done some work on it, and although I can see it's been crashing, it has not crashed for me (yet). I don't know if it is a result of what I did or not, and would like some expert advice please.
Toshiba Satellite C55T-A5394
i3-3110M 2.4GHz 6GB RAM x64
Intel HD 4000 graphics
The errors I've found using WhoCrashed are:
0x3b (graphics)
0xd1 (sleep/hibernation)
0x133 (DPC Watchdog Violation)
0xa (IRQL-not-less-than)
Here's what I've done so far:
Turned fast startup off
Changed "closing lid" to sleep (from hibernate)
Changed to clean boot (via msconfig-made no difference)
sfc /scannow:
The only issue is
2015-09-13 14:36:17, Info CSI 00006576 [SR] Cannot verify component files for 82b1609b52e1fbf1b9f99e28e760f320, Version = 6.3.9600.17670, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral, manifest is damaged (TRUE)
Installed all Windows Updates, including optional
Checked Avast chest - nothing there
Checked Avast scans - all recent (within a few days) and nothing found
Ran RKILL & TDSSKiller (just to be sure there was nothing murking around)
Removed settings by CryptoPrevent
Updated Apple iCloud
Updated Classic Shell
Updated Java & verified Flash is up-to-date
Ran Auslogics disk defrag (even though it was only 3% fragmented)
"Sleep" Crashplan backup for 2 days
Checked temperatures and HDD SMART using Speccy (all OK)
Check HDD SMART attributes over several hours using DiskCheckup - all is "good"
Removed Avast! Free and turned on Defender
Removed an old verion of ccleaner and installed latest version
Ran CHKDSK (from within Windows, no switches - and it said it found no errors)
Removed the graphics driver that came through Windows Update and restored the latest one on the Toshiba website.
(From: Intel HD 4000 v10.18.10.3445 dtd 10-28-2013 To: Toshiba Intel v10.18.10.3308 dtd 9-16-2013) Yes, I installed an older version, but that is what is current for Toshiba.
Ran Memtest86+ for 2 hrs 20 min without error.
Since these changes, I have not seen a BSOD *YET*, but I notice that every time I start up the computer, the HDD is pegged at 100% for about 3 minutes, and the computer is slow to completely finalize/freshen the desktop. I can't for the life of me figure out why it's so slow to boot and why the HDD is pegged for the first few minutes.
Thanks.
View attachment 65444
Edit: I have found now that, after the computer sleeps, I am not able to get back to the desktop. A click of the mouse wakes it up and brings me to the lock screen, and another click tries to go to the desktop (no password), but it remains at a blank screen and just hangs. It does the same thing when I close the lid and come back later.
Last edited:
My Computer
System One
-
- OS
- W8.1 x64
- Computer type
- Laptop
- System Manufacturer/Model
- Toshiba Satellite C55T-A5394
- CPU
- i3
- Memory
- 6GB
- Graphics Card(s)
- Intel HD 4000
- Browser
- FF
- Antivirus
- Defender