Windows 8 and 8.1 Forums

Windows 8 not allowing updates, refresh, or upgrade to 8.1

  1. #1

    Windows 8 not allowing updates, refresh, or upgrade to 8.1

    My Windows 8 machine is not allowing updates, refresh, or upgrade to 8.1 and above.
    When trying updates I get error code 80073712. I have tried various suggestions including something to do with DISM. It shows that some component is corrupt and repairable but it refuses to restore health and give me errors like 14098. I have tried a refresh but that also failed. I tried upgrading to Windows 8.1 as it is available at the Store but when I click on it, it says I must perform some updates first before upgrading. So I am stuck and I have had 2 people from Microsoft try sort this remotely and they have both failed.

    Please help.

    I use a Samsung with Intel Celeron processor, CPU 847@1.10GHz. Memory is 4GB(3,71 usable). System is 64 bit. And it's Windows 8 single language.

      My System SpecsSystem Spec

  2. #2

    Beloit, Wisconsin
    Posts : 125
    Microsoft Windows 10 Pro 64-bit

    I'd give this a try
    1 - Go to Services Console and STOP BITS and Windows Update services
    2 - Go to Windows directory and delete ALL contents in SoftwareDistribution subdirectory
    3 - Install the following Win8.1 update - KB3172614
    Microsoft Update Catalog
    4 - Restart your computer as directed
    5 - Go to Control Panel and perform Check for Updates
      My System SpecsSystem Spec

Windows 8 not allowing updates, refresh, or upgrade to 8.1
Related Threads
hello i have an OEM laptop running 8.1 upgraded from pre installed 8 i have reserved windows 10 in 29 july but i had some serious problems with internet connection till then *of course not related to the reservation* so i couldn't download the update 65322 my laptop ran into some problems...
I bought my wife a new PC yesterday with Win 8.1. She doesn't want W10 and this morning the download is in her updates without reserving it. I hid it until I found out how to delete it. But when she tries to download her other updates it tries to download 10 before the other updates. Please, how...
HI guys Long time lurker, first time poster. Iíve been driven to post by an issue with the Refresh Windows option since the update to 8.1 I cannot find a viable solution. I am sorry if this has been covered elsewhere, but I cannot find it if so! It appears to me that the Refresh Windows...
Every 1-3 day my internet stops allowing new connections. If I'm listening to my internet radio when the problem occurs, the stream does not end(radio does not stop), but if I refresh the page, it won't load the player(I'll get a 'error connection reset' page instead).It doesn't matter what browser...
If its an upgrade, all programs still installed, I'll do it. If its a refresh probably not (yes it keeps the installed apps but that's not any help.) If its a complete reinstall, no way. Anyone know what the plan is?
I'm severely stumped here... I've got an MSDN-install of Windows 7 x64 Ultimate been running fine for a couple of years now. No issues, all's good. I got my Windows 8 Pro RTM from MSDN this past week and fired it up on my computer last night via USB. Boot in to Windows 7, open USB drive,...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook