Windows 8 and 8.1 Forums


Windows Update (Desktop ver) Blank Screen

  1. #1


    Posts : 1
    Windows 8.1

    Windows Update (Desktop ver) Blank Screen


    Hey all,

    I'm at my wits end with this problem. My Windows Update screen, the desktop version, remains blank except when 'checking for updates'; otherwise it refuses to show either the 'Install Updates for Your Computer' panel nor the 'Windows is Up to Date Panel' (e.g http://winsupersite.com/site-files/w...ve30355831.PNG). For some reason, I can still download and install updates through PC settings --> Update and Recovery, but I can't install anything through here; I'm not sure why only the metro tile is working. I've run sfc /scannow as well as followed all the steps here (https://support.microsoft.com/en-ca/kb/971058) to reset Windows Update, but nothing works.

    Can anyone help? Thank you in advance!

    Click image for larger version

      My System SpecsSystem Spec

  2. #2


    Posts : 5
    Windows 7


    Couple things to try:

    1) Clear your browsers cache.

    2) Add the Microsoft Updates to Trusted Sites under Internet Options>Security. The sites are:
    http://*.windowsupdate.microsoft.com
    http://*.windowsupdate.com
    http://update.microsoft.com
    http://update.microsoft.com/microsoftupdate/v6/default.aspx

    Make sure 'Require Server Verification' is unchecked.

    3) Run Startup Repair to repair any damaged critical system files.
      My System SpecsSystem Spec

Windows Update (Desktop ver) Blank Screen
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