Windows 8 and 8.1 Forums


Can't access desktop after Windows 8 performed updates.

  1. #1


    Posts : 4
    Windows 8

    Can't access desktop after Windows 8 performed updates.


    Hi! Hoping someone can assist. After Windows 8 performed its updates on my laptop, I can't access Windows at all. The machine can be turned on, and it goes to the "Date and Time" screen, and I can successfully get it to go to the "Welcome" screen where I put in my password, but after that - nothing! Just a blank screen - I can't access my desktop at all. This happened once before and I took it to Geek Squad when it was still under warranty, but of course the thing started working in front of the tech guy! And he did say that this sometimes occurs following a Windows 8 update, but he didn't really tell me what to do about it. Any advice would be very much appreciated! Thank you!

      My System SpecsSystem Spec

  2. #2


    Well if you had a patched UXTheme engine, once you run updates, it may render your desktop as unloadable. Are you able to get to a setup screen using an installation DVD? And are you using customer themes?

    I'm heading to work, but I will check back later
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    Windows 8


    Hi Jody... Thank you for your reply. I unfortunately have no idea what a UXTheme engine is... Lol... I'm not the most technologically inclined woman on the planet!! Sorry! I haven't tried using an installation DVD. Is that something I should do? And are your referring to the original Windows 8 installation DVD I would have received when I bought the laptop? And again, I have to apologize - I don't know what you're referring to when you ask if I'm using 'customer themes'.... You're dealing with a tech-moron here... But! A friend at work suggested that I bring the laptop in tomorrow so that he can reboot from a memory stick by installing Windows 10 - a move that he said will force Windows 8 out - or override it. And he thinks there's a good chance that will solve the issue. I just really need to see my desktop again!! I'm a freelance writer and without my laptop, I'm lost! Thanks again for your reply and your willingness to help me out. It's appreciated!
      My System SpecsSystem Spec

  4. #4


    I hope your friend knows about drivers for windows 10 - as not all, but some rare computers don't have the best time jumping into the future if they are cheaper or older.. Some Acer, HP and older Asus I've seen this..

    As more time progresses Microsoft will of course work out the problems... Or privacy concerns people have... But I feel you should let others still test Windows 10 until you are forced to jump to it.. In July? (Can't remember when it stops being free)



    and I'd hope your friend is going to use something like macrium reflect free, to save a backup image of your computer right before he throws windows 10 on it..

    So then you can always go back to windows 8 if you want..
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    Windows 8


    Thank you for the advice. I'll have him read what you suggested before he begins. I've tried several different things tonight, but to no avail. I even called Microsoft tech support - and there went 45 minutes of my life I'll never get back!! It's sooo frustrating! All of this because of a Windows 8 update! From what I'm understanding, this is a relatively common issue. I don't get how a tech company like Microsoft can release services such as these stupid updates that crash computers! I was told by a tech guy at Geek Squad that there's a good possibility it'll cost about $250 to resolve the issue, depending on what it is and what damage has been caused. Sorry, just venting now, but again, Microsoft is unbelievable!! Think they'll foot the bill for the repair??????
      My System SpecsSystem Spec

  6. #6


    ok well, If your friend knows a little more in depth knowledge into computers, he can fix it for you, just offer him some food or what not..

    the only thing I can think you might need to buy is a USB stick or external hard drive.. that only costs from $14-$60 ... from Bestbuy etc.. or Amazon is better..

    but if you saw a screen at all, then your computer still works.. and you just need to go into safe mode or recovery mode and maybe do a refresh or reset.. etc..

    but remember, if you do the "reset", you lose all your pictures/videos/documents/ novels.. whatever.. so remember that!


    Once you get to that Enter Name or password Screen, have you tried pressing Restart button on the screen, and holding shift while restarting?
      My System SpecsSystem Spec

  7. #7


    Actually I was going to get NovelAddict to boot into setup and run a recent System Restore and go back to an earlier Restore Point. Then she could go in to the registry and set the default visual style back to Aero, instead of a custom theme that may be loaded.

    Black screen

    I was able to fix my friend's Windows 8.1 installation that way, and he can now update his system.
      My System SpecsSystem Spec

  8. #8


    Ok well that's fine if its for sure what is causing the blank screen. ok.
      My System SpecsSystem Spec

  9. #9


    That's right Brooks and Dunn (we should rename the the thread "You're Gonna Miss Me When I'm Gone")
    So NovelAddict, did you do anything to customize the appearance of your desktop that you can recall?
      My System SpecsSystem Spec

  10. #10


    Posts : 4
    Windows 8


    Hi! Thanks again for all of your wonderful advice, Jody and brooksndun... I truly appreciate your taking the time to help me out. If either of you were able to visit me in person, I would so want to follow all of your advice and try to recover things myself, because unfortunately, I'm not nearly tech savvy enough to try anything you're suggesting on my own... My friend at work had a look and basically said that he's kinda' stumped, too. So, I've made some calls and I found someone local who repairs PCs and laptops for a fraction of what Best Buy charges, so I'm meeting him tonight. And in response to your question, Jody, no I've done nothing in the way of customization to my desktop. This issue occurred immediately following a Windows 8 update. I just hit "Update and Restart" - but it never restarted...just went to a blank grey screen... I haven't seen my desktop in 48 hours - and I miss it!!!! Thanks to both of you again for all your help. And wish me luck...
      My System SpecsSystem Spec

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Can't access desktop after Windows 8 performed updates.
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