Windows 8 and 8.1 Forums


Windows 8.1 Cannot Activate Problems

  1. #1


    Posts : 5
    Win 8.1

    Windows 8.1 Cannot Activate Problems


    Hi, Having purchased a new ACER Laptop turning on yesterday cannot activate, spent 6 hours bouncing between ACER and MS. Still not fixed, hoping someone can offer some guidance.
    Following the support calls yesterday I was getting an error when activating saying product key was blocked, it turned out the product key windows was seeing was not the one stored in the BIOS that we have since obtained. MS Confirmed that the bios stored product key is valid and ok to use. They have managed to delete the old one through command prompts however when I now attempt to use my bios one it says That key cannot be used to activate this edition of windows? why is this. I have also noticed in bottom right hand corner it says Windows 8.1 bing BUILD 9600 Does this mean I am on a test build would this be the reason. Many thanks in advance for any help please. Regards Steve. If I need to reinstall how do I know which version goes with my key.
    Last edited by Solana; 09 Aug 2015 at 03:07. Reason: Adding info

      My System SpecsSystem Spec

  2. #2


    Posts : 5
    Win 8.1


    Windows Diagnostic Information
    ------------------------------
    Tool Version: 6.3.9600.16384
    Licensing Status: In Notification
    Licensing Status Reason: 0xC004F009
    Local Genuine State: Invalid Licence
    Local Genuine Result P: 0
    Last Online Genuine Result:
    Grace Time Minutes: 0
    Total Grace Days: 0
    Validity Expiration:
    Active Partial Product Key: BY36R
    Active Product Key Pid2: 00266-70000-00000-AAOEM
    O S Version: 6.3.9600.2.00010300.0.0.101
    Product Name: Windows 8.1 Connected
    Processor Architecture: x64
    Edition Id: CoreConnected
    Build Lab: 9600.winblue_r9.150322-1500
    Time Zone: GMT Standard Time(GMT+01:00)
    Active Sku Id: 0ef706a5-beb3-4d84-8ce4-3eb867681947
    Active Sku Description: Windows(R) Operating System, OEM_DM channel
    Product Uniqueness Groups: 55c92734-d682-4d71-983e-d6ec3f16059f
    Active Product Key P Key Id: 5020975c-95b6-ec45-a7a2-3f83c41024a3
    Active Product Key Pid Ex: 06401-02667-000-000000-02-2057-9600.0000-2212015
    Active Product Key Channel: OEMM
    Active Volume Customer Pid:
    Offline Installation Id: 418685224149418959623545041350518110405620724675282658715073206
    Domain Joined: false
    Computer Sid: S-1-5-21-1493487497-2287147185-2429432311
    Product L C I D: 2057
    User L C I D: 2057
    System L C I D: 2057
    Code Signing: SIGNED_INFO_PRS_SIGNED
    Service Available: true
    Oem Marker Version:
    Oem Id:
    Oem Table Id:
    Manufacturer: Acer
    Model: Aspire E5-521
    Install Date: 20150704083327.000000+060
    Result: PASS
    Tampered Items:
    Server Props: 0xc004f200
    ****** Errors from Event Log *****
    Message: License Activation (slui.exe) failed with the following error code:
    hr=0xC004C003
    Command-line arguments:
    RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=0ef706a5-beb3-4d84-8ce4-3eb867681947;NotificationInterval=1440;Trigger=TimerEvent
    Time Written: : 20150809083216.000000-000
    Message: Acquisition of End User License failed. hr=0xC004C003
    Sku Id=0ef706a5-beb3-4d84-8ce4-3eb867681947
    Time Written: : 20150809083216.000000-000
    Message: License acquisition failure details.
    hr=0xC004C003
    Time Written: : 20150809083216.000000-000
    Message: Acquisition of End User License failed. hr=0xC004C003
    Sku Id=0ef706a5-beb3-4d84-8ce4-3eb867681947
    Time Written: : 20150809083214.000000-000
    Message: License acquisition failure details.
    hr=0xC004C003
    Time Written: : 20150809083214.000000-000
    Message: Installation of the Proof of Purchase failed. 0xC004F069
    Partial Pkey=9WY8Q
    ACID=?
    Detailed Error[?]
    Time Written: : 20150809074751.000000-000
    Message: Installation of the Proof of Purchase failed. 0xC004F069
    Partial Pkey=9WY8Q
    ACID=?
    Detailed Error[?]
    Time Written: : 20150808180653.000000-000
    Message: Installation of the Proof of Purchase failed. 0xC004F050
    Partial Pkey=JDP4Q
    ACID=?
    Detailed Error[?]
    Time Written: : 20150808180629.000000-000
    Message: Installation of the Proof of Purchase failed. 0xC004F069
    Partial Pkey=9WY8Q
    ACID=?
    Detailed Error[?]
    Time Written: : 20150808180606.000000-000
    Message: Installation of the Proof of Purchase failed. 0xC004F069
    Partial Pkey=9WY8Q
    ACID=?
    Detailed Error[?]
    Time Written: : 20150808180535.000000-000
    Message: Installation of the Proof of Purchase failed. 0xC004F069
    Partial Pkey=9WY8Q
    ACID=?
    Detailed Error[?]
    Time Written: : 20150808180003.000000-000
    Message: Installation of the Proof of Purchase failed. 0xC004F069
    Partial Pkey=9WY8Q
    ACID=?
    Detailed Error[?]
    Time Written: : 20150808171124.000000-000
    Message: License Activation (slui.exe) failed with the following error code:
    hr=0xC004C003
    Command-line arguments:
    RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=0ef706a5-beb3-4d84-8ce4-3eb867681947;NotificationInterval=1440;Trigger=TimerEvent
    Time Written: : 20150808155054.000000-000
    Message: Acquisition of End User License failed. hr=0xC004C003
    Sku Id=0ef706a5-beb3-4d84-8ce4-3eb867681947
    Time Written: : 20150808155054.000000-000
    Message: License acquisition failure details.
    hr=0xC004C003
    Time Written: : 20150808155054.000000-000
    Message: Installation of the Proof of Purchase failed. 0xC004F069
    Partial Pkey=9WY8Q
    ACID=?
    Detailed Error[?]
    Time Written: : 20150808123500.000000-000
    Message: Installation of the Proof of Purchase failed. 0xC004F069
    Partial Pkey=9WY8Q
    ACID=?
    Detailed Error[?]
    Time Written: : 20150808112127.000000-000
    Message: Installation of the Proof of Purchase failed. 0xC004F069
    Partial Pkey=9WY8Q
    ACID=?
    Detailed Error[?]
    Time Written: : 20150808105523.000000-000
    Message: License Activation (slui.exe) failed with the following error code:
    hr=0xC004C003
    Command-line arguments:
    RuleId=31e71c49-8da7-4a2f-ad92-45d98a1c79ba;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=0ef706a5-beb3-4d84-8ce4-3eb867681947;NotificationInterval=1440;Trigger=UserLogon;SessionId=1
    Time Written: : 20150704073539.000000-000
    Message: Acquisition of End User License failed. hr=0xC004C003
    Sku Id=0ef706a5-beb3-4d84-8ce4-3eb867681947
    Time Written: : 20150704073537.000000-000
    Message: License acquisition failure details.
    hr=0xC004C003
    Time Written: : 20150704073537.000000-000
    ------------------------------------------------
    Created by Superfly for EightForums & TenForums
      My System SpecsSystem Spec

  3. #3


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    I would take it back to the store & get one that will activate.
      My System SpecsSystem Spec

  4. #4


    Hi Solana, welcome to EF ...

    As you correctly stated that key in use is blocked. I'm not sure how MS support could confirm that the key is valid..
    Please run ShowKeyPlus (see my sig below) to confirm that the OEM key in use is the "Bing" key. I assume that is the version you have installed?
      My System SpecsSystem Spec

  5. #5


    Posts : 5
    Win 8.1


    Windows Product Key Information
    Product Name: Windows 8.1 Connected
    Product ID: 00266-70000-00000-AAOEM
    Installed Key: 6NDQM-*****-*****-*****-BY36R
    OEM Key: JDP4Q-*****-*****-*****-9WY8Q
    OEM Edition: Win 8.1 RTM Core OEMM


    As you can see when I run this the installed KEY is different to the OEM Key. It was the OEM Key that I provided to MS, They told me it was valid. Not sure why I have a diff key installed. Not 100% sure how I tell what OS I have installed although I do have the water mark on the desktop in the bottm right hand corner that says Windows 8.1 bing Build 9600. Any ideas? Thanks again for your time
      My System SpecsSystem Spec

  6. #6


    You need to install Core edition... that is what your PC was built with - not Connected.
    Download and install the correct edition.

    Windows 8 and Windows 8.1 ISO - Download or Create
      My System SpecsSystem Spec

  7. #7


    Posts : 5
    Win 8.1


    Thank you. The core edition you mention is this how it is listed In the download list. Is it possible this would be available in recovery console?
      My System SpecsSystem Spec

  8. #8


    Click image for larger version
      My System SpecsSystem Spec

  9. #9


    Posts : 2,690
    Windows 3.1 > Windows 10


    un-believable..
    oem embedded windows 8.1 key
    And they still installed Bing..

    Much easier to fix then having Bing Key and no available OS

    And Acer could not give the answer..lol
      My System SpecsSystem Spec

  10. #10


    Quote Originally Posted by KYHI View Post
    un-believable..
    oem embedded windows 8.1 key
    And they still installed Bing..

    Much easier to fix then having Bing Key and no available OS

    And Acer could not give the answer..lol
    LOL... makes one wonder what the OEM's are up to?
      My System SpecsSystem Spec

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