Windows 8 and 8.1 Forums

Volume License Key'd Windows 8 Pro Upgrade Assistance Need

  1. #1

    Posts : 2
    Win 8 Pro

    Volume License Key'd Windows 8 Pro Upgrade Assistance Need

    Hi all, new user, first time poster and hoping you smart cats can help me. The forums have always provided answers in the past, but I feel I need to ask this one myself.

    So, after three hours on the phone with MS Customer Support today (Worst time to call, by the way), I find out that this computer I purchased from a local company I did contract work for is unable to upgrade from Windows 8 to Windows 8.1, and therefore, unable to be upgraded to Windows 10. It has a volume license key, which is not allowed to be upgraded via store or any other method (apparently).

    MS support suggested I take this back to the company I purchased it from. The issue with that is that I purchased it at very low cost because the company was going out of business. No luck there. I thought maybe it was an Enterprise copy, since those cannot be upgraded, but the System screen shows Windows 8 Pro.

    Click image for larger version

    So Microsoft's one and only suggestion was to purchase a "legitimate" product key, which got me to thinking it was a pirated version or some sort, but they checked and said it was not.

    So, I come to you with the hopes that someone has successfully upgraded a volume license Windows 8 Pro to Windows 8.1, and then, hopefully, to Windows 10. I will leave this here and head off to bed, and I sincerely hope someone can be kind enough to assist. Please let me know if you need further information. Cheers!

      My System SpecsSystem Spec

  2. #2

    Volume MAK keys are not only version, but edition specific, meaning one can't upgrade with them - thus going to 8.1, let alone Win 10, is not possible without a new key.

    PS: Run ShowkeyPlus to check if you have a Windows 7 OEM marker - we can then get you back to factory install and upgrade to Win 10 from there.
      My System SpecsSystem Spec

  3. #3

    Posts : 2
    Win 8 Pro

    Windows Product Key Information
    Product Name: Windows 8 Pro
    Product ID: REDACTED
    Installed Key: REDACTED
    OEM Key: OEM key not present in firmware
    I would assume this means I'm boned?
    Last edited by samasters88; 30 Jul 2015 at 17:30. Reason: Removed PID and Key
      My System SpecsSystem Spec

Volume License Key'd Windows 8 Pro Upgrade Assistance Need
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