Novice here - be gentle please
Dell XPS Desktop running Windows 8.0 (wife's pc mainly- I'm at work and don't remember specs).
Tried to d/l 8.1 from store. Received message -need update KB2802618. d/l'd it. Was told it was installed. Went to store. Same issue... same update. Repeated numerous times, same results. d/l'd manually- same results. Updates folder showed one old ms update and one adobe update , nothing else.. not updating....
Came across this:
Windows update successfully installs KB2802618 repeatedly - Microsoft Community
Tried much of what is mentioned (and the rest was above my head). No luck.. Can't get 8.1 and eventually 10.
Any suggestions for a novice?
Thanks
Dell XPS Desktop running Windows 8.0 (wife's pc mainly- I'm at work and don't remember specs).
Tried to d/l 8.1 from store. Received message -need update KB2802618. d/l'd it. Was told it was installed. Went to store. Same issue... same update. Repeated numerous times, same results. d/l'd manually- same results. Updates folder showed one old ms update and one adobe update , nothing else.. not updating....
Came across this:
Windows update successfully installs KB2802618 repeatedly - Microsoft Community
Tried much of what is mentioned (and the rest was above my head). No luck.. Can't get 8.1 and eventually 10.
Any suggestions for a novice?
Thanks
My Computer
System One
-
- OS
- Windows 8.1
- Computer type
- Laptop
- System Manufacturer/Model
- MSI GS70 2OD-002US
- CPU
- Intel® Core™ i7-4700HQ Processor
- Memory
- 16GB DDR3L 1600MHz System Memory
- Graphics Card(s)
- NVIDIA® GeForce® GTX 765M 2G GDDR5
- Monitor(s) Displays
- 17.3" Full HD Anti-Reflective Display (16:9; 1920 x 1080)
- Screen Resolution
- 1920 x 1080
- Hard Drives
- Super RAID (128GB SSD x 2; RAID 0) + 1TB HDD
- Keyboard
- Full Color Anti-Ghosting Backlit Keyboard by SteelSeries
- Internet Speed
- Forgot... Using FiOS
- Browser
- Firefox 39.0
- Antivirus
- Kasperky Internet Security 15