Windows 8 and 8.1 Forums


Update (KB2976978) killed GWX (Get Windows 10 Icon)

  1. #1


    Posts : 9
    8.1

    Update (KB2976978) killed GWX (Get Windows 10 Icon)


    Hi i had a Update for Windows 8.1 for x64-based Systems (KB2976978) this morning and ever since this update my GWX keeps crashing
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Microsoft-Windows-GWX-Ins" Guid="{18ABEBC9-83EC-435F-8F15-6D1E9187C999}" />

    <EventID>100</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8000000000000000</Keywords>

    <TimeCreated SystemTime="2015-07-29T16:40:19.928187400Z" />

    <EventRecordID>7087</EventRecordID>

    <Correlation />

    <Execution ProcessID="5168" ThreadID="3852" />

    <Channel>Microsoft-Windows-GWX-Ins/Operational</Channel>

    <Computer>XXX</Computer>

    <Security UserID="S-1-5-21-3595559186-1056392147-4147136603-500" />

    </System>


    - <EventData>
    <Data Name="Message">GWX Main: App failed to start</Data>

    <Data Name="ErrorCode">-2147023728</Data>

    </EventData>


    </Event>


      My System SpecsSystem Spec

  2. #2


    Posts : 9
    8.1


    ok same thing on my brothers and 2of my m8s computers Error message: GWX Main: App failed to start hresult: Element not found.
      My System SpecsSystem Spec

  3. #3


    Posts : 1
    Windows 7 Pro


    Quote Originally Posted by kuss View Post
    Hi i had a Update for Windows 8.1 for x64-based Systems (KB2976978) this morning and ever since this update my GWX keeps crashing
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    - <System>
    <Provider Name="Microsoft-Windows-GWX-Ins" Guid="{18ABEBC9-83EC-435F-8F15-6D1E9187C999}" />

    <EventID>100</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8000000000000000</Keywords>

    <TimeCreated SystemTime="2015-07-29T16:40:19.928187400Z" />

    <EventRecordID>7087</EventRecordID>

    <Correlation />

    <Execution ProcessID="5168" ThreadID="3852" />

    <Channel>Microsoft-Windows-GWX-Ins/Operational</Channel>

    <Computer>XXX</Computer>

    <Security UserID="S-1-5-21-3595559186-1056392147-4147136603-500" />

    </System>


    - <EventData>
    <Data Name="Message">GWX Main: App failed to start</Data>

    <Data Name="ErrorCode">-2147023728</Data>

    </EventData>


    </Event>

    had the same error

    My little "get windows 10" icon disappeared. Manually starting gwx.exe failed with the same error message.
    I fixed it.
    In internet explorer, make sure that the "security" and "privacy" sliders are low enough to allow gwx to start. I just lowered them down to "medium" on both. Restarted, and now it's back.
      My System SpecsSystem Spec

  4. #4


    UK
    Posts : 35
    Windows 8.1 64-bit


    I have exactly the same issue and the above fix unfortunately does not solve it.

    I checked eagerly yesterday morning to see if the installation for 10 had downloaded/delievered - at that stage, the "GWX" icons were there on both my laptop and my tablet (both Windows 8.1) - then a few hours later (without installing any updates or changing anything) they were gone and haven't returned since. In the Windows update dialog there is still a small "View confirmation" link which used to open up the GWX interface, but now shows nothing.

    What's going on? I also have "hresult: element not found"
      My System SpecsSystem Spec

  5. #5


    Newport, South Wales, UK
    Posts : 573
    Windows 10 Pro x64 x2 Windows 10 Enterprise x64, Ubuntu


    Don't worry about GWX have a look at this tutorial

    Windows 10 - Upgrade Installation - Windows 10 Forums

    Remember to upgrade a valid eligible copy of windows 7 or 8.1 first, you may then do a full install if you wish
      My System SpecsSystem Spec

  6. #6


    UK
    Posts : 35
    Windows 8.1 64-bit


    Thanks for the reply.

    I'd have preferred to have updated through GWX, but I am now starting to wonder, what is the procedure here? The GWX icon seems to have now disappeared from anyone's PC I've heard about, suggesting it is by design? However, how will the update be delivered if it's not even running? Very confusing.
      My System SpecsSystem Spec

  7. #7


    Posts : 2,690
    Windows 3.1 > Windows 10


    download and create windows 10 setup media and then try to upgrade that way..
    Windows 10
      My System SpecsSystem Spec

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