Windows 8 and 8.1 Forums


Suspicion That Disc Cleanup Has 'Broken' Windows Update.

  1. #1


    Posts : 562
    W10 x64 pro and W8.1 x86

    Suspicion That Disc Cleanup Has 'Broken' Windows Update.


    I first noticed a problem with Windows Update (WU) a few days ago. The timeline and 'evidence' is this.
    (my WU settings are to 'notify only')

    1/ All had been running smoothly until a single optional update appeared (Synaptic finger print driver).
    2/ Driver installed and Windows restarted. All good.
    3/ Disk clean-up including system file clean-up was carried out. (I always do this following updates).
    4/ From this point on WU failed to do a daily check.

    I didn't troubleshoot this issue at the time, I rolled back to a June 6th disk image).

    5/ All well following the rollback. WU checks as normal and picks up all the June updates. (no Synaptic driver in this list)
    6/ Disk clean-up performed again. Remember this is now on an earlier image that we know is good because all worked normally for days past this point before.
    7/ Again, WU now appeared broken. Two days have elapsed with no auto check.

    The only common factor in this is the running of the disk clean utility.

    Today I changed the WU settings to 'never check for updates' and applied them. I then reset them back to 'notify only' and immediately WU launched into an update check and picked up the list of optionals that I believe appeared yesterday.

    So all very odd. I will have to wait until tomorrow to see whether it works as normal from this point on.

      My System SpecsSystem Spec

  2. #2


    Posts : 562
    W10 x64 pro and W8.1 x86


    Looks like this is still broken. No update check has run this morning.
      My System SpecsSystem Spec

  3. #3


    Trnava
    Posts : 683
    Win 8.1.1 Pro x64


    Have you tried the classic maintenance (Windows updates tend to break things lately):

    fsutil resource setautoreset true c:\
    fsutil usn deletejournal /d /n c:
    Dism.exe /online /Cleanup-Image /StartComponentCleanup
    sfc /scannow
    Dism.exe /Online /Cleanup-Image /RestoreHealth
    sfc /scannow
    Dism.exe /Online /Cleanup-Image /StartComponentCleanup /ResetBase
    pause
      My System SpecsSystem Spec

  4. #4


    Posts : 562
    W10 x64 pro and W8.1 x86


    Quote Originally Posted by TairikuOkami View Post
    Have you tried the classic maintenance (Windows updates tend to break things lately):

    fsutil resource setautoreset true c:\
    fsutil usn deletejournal /d /n c:
    Dism.exe /online /Cleanup-Image /StartComponentCleanup
    sfc /scannow
    Dism.exe /Online /Cleanup-Image /RestoreHealth
    sfc /scannow
    Dism.exe /Online /Cleanup-Image /StartComponentCleanup /ResetBase
    pause
    Well I've been doing a bit of detective work. Earlier today I ran SFC (which found uncorrectable errors) and then I ran DISM restore health and rebooted following that with another SFC. Now DISM reported all was fixed and OK but the second SFC still reports errors. Now I saved the CBS logs before and after DISM and it appeared the same errors were still present.

    I didn't try any of the fsutil commands, I didn't know about those tbh.


    What I did next was run a Microsoft Elevated Diagnostics file called 'WindowsUpdateDiagnostic' that was kindly suggested by someone on TechNet. That found errors in WIndows Update.


    1/ Service registration missing or corrupt... fixed.
    2/ Windows Update Error 0x80070490......... fixed.
    3/ Problems installing recent updates........... fixed.

    and resetting of Windows Update data store.

    So I guess its wait and see time again.

    Edit... all these problems definitely occur from running the full Disk Clean routine. The base image used to keep investigating this issue works normally until the clean up is run.
      My System SpecsSystem Spec

  5. #5


    Posts : 562
    W10 x64 pro and W8.1 x86


    Well...... I don't know is the honest answer. The reset tool left WU interface reset to 'Never' for both the last update check and last time updates installed. Update history is intact. I was hoping it would check today but it hasn't and so I forced a manual check which ran OK. Now its another waiting game......

    I wish I knew where to look to see if WU is enabled. I searched for WU topics and altering frequency of updates and so on, and there are several references and topics (not on eightforums) , but all seem to need the group policy editor which isn't present in home versions of W8.1. The registry settings applicable to the group policies also aren't where all these articles say they are. Its frustrating to have a problem that can't be verified or checked and that only allows one attempt per 24 hours to resolve with another 24 hour wait to see if its been fixed.
      My System SpecsSystem Spec

  6. #6


    Trnava
    Posts : 683
    Win 8.1.1 Pro x64


    There are various registry locations, I use this one:

    [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update]
    "AUOptions"=dword:00000002
    "AutoInstallMinorUpdates"=dword:00000001
    "IncludeRecommendedUpdates"=dword:00000001
    "NoAutoUpdate"=dword:00000000

    You could also check policies in registry, I delete them to prevent problems.

    [-HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\ActiveDesktop]
    [-HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run]
    [-HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System]
    [-HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows]
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\ActiveDesktop]
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer\Run]
    [-HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Policies\System]

    There are also Windows Update tasks in Task Scheduler, I have deleted mine, so check yours.

    Windows cleanup tool is just odd, I prefer CCleaner + WiseCare Free, they are more reliable.
      My System SpecsSystem Spec

  7. #7


    Posts : 562
    W10 x64 pro and W8.1 x86


    Thanks Tairiku, I've just looked in regedit and none of those items are present. The policies 'folder' is empty, nothing there at all and the AUupdates path has none of those options either... but it has others. There was one showing

    I'm just going to have to wait and see what happens.
    Attached Thumbnails Attached Thumbnails RegEdit1.PNG  
      My System SpecsSystem Spec

  8. #8


    Posts : 562
    W10 x64 pro and W8.1 x86


    Apologies... I had another look and clicked the 'Auto Update' folder. I don't know why I didn't view the contents of that, think I was expecting to see the items you listed without having to do anything.

    Anyhow, I see this and in particular notice the time of next detection (which is well under the 22 hours minimum since forcing an update check). So all being well (fingers crossed) it should check tomorrow morning when I power up.
    Attached Thumbnails Attached Thumbnails Capture.PNG  
      My System SpecsSystem Spec

  9. #9


    Posts : 562
    W10 x64 pro and W8.1 x86


    Good news. All seems to have worked this morning. Update check was performed as normal. I will be very interested to see if further use of the disk clean utility breaks this again... or was it a one off weird issue. I'm going to let things settle and run for a while before trying again.

    I wish I had known about the reg key before applying the Microsoft file to fix this this as I would have liked to have seen what it was set at regarding next update detection time.
      My System SpecsSystem Spec

  10. #10



    Trying to Sith things out
    Bamberg Germany
    Posts : 2,290
    Windows 10 Pro 64 bit


    Hi Mooly here is a Event Viewer custom view for Windows Update attached that you can import to your viewer. Just download and unzip it, then open properties to unlock it. Open Event Viewer under actions click Import Custom View.

    Click image for larger version

    Maybe it'll be easier for you to keep an eye on WU then.

    Windows Update Custom View.zip
      My System SpecsSystem Spec

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