Windows 8 and 8.1 Forums


2 Windows Updates Not Installing (Repeating), No errors

  1. #1


    Posts : 6
    Windows 8.1 Pro 64Bit

    2 Windows Updates Not Installing (Repeating), No errors


    Greetings,

    I have been trying to solve this issue on my own for months now, and i have gotten to the point that i believe the only thing i can do to correct this issue is to wipe my system clean and reinstall Windows 8.1(64bit). I hope someone here can help.

    The 2 updates i am having issues with are the following:

    KB2990967 and KB3035583

    The updates are related to Windows 8 functions used with OneDrive and the Windows 10 Upgrade. Standalone OneDrive is not installed on this system, although Office 2013 Pro Plus is (with OneDrive for Business), when office is removed, the update still wishes to install. I want these updates installed showing as installed updates, Hiding the update is not an option.

    Both updates while using Windows Updates show that they install successfully, but they do not actually install. Windows Update then shows the updates again and allows me to attempt to install them again. The updates never show up in Add/Remove as Installed Updates.

    Attempting to install KB2990967 manually says that it installs without issue and with no errors in Windows Setup Logs, but again, doesn't add the update to Add/Remove and any attempt to reinstall it manually allows the install to attempt instead of returning the normal error for already installed updates.

    I'm left to think the issue is related to corruption in my system registry, either an incorrect GUID or a permissions issue.

    The Following Utilities have been used:

    Code:
    DISM.exe /Online /Cleanup-image /Restorehealth


    and

    Code:
    sfc /scannow


    SFC currently doesn't find any integrity violations, although it had in the past and repaired them.

    DISM always reports "The restore operation completed successfully. The component store corruption was repaired. The operation completed successfully."


    Attached to this post should be the CBS Folder and log as well as the DISM log.


    Other Windows Updates install without issue, only these 2 are currently causing this problem.


    Thank you in advance.


    -Siphen
    2 Windows Updates Not Installing (Repeating), No errors Attached Files
    Last edited by Siphen; 06 Jun 2015 at 20:55. Reason: Added Code lines

      My System SpecsSystem Spec

  2. #2


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Do you have this update as you need it to update those https://support.microsoft.com/en-us/kb/2919355

    Try disabling your Anti-Virus sometimes interferes with installing updates. As these are both optional updates, one KB3035583 will give you an icon in notification area to reserve an upgrade to Windows 10. These are only updates lately your having trouble with ?

    Not showing at all here ?

    Click image for larger version
      My System SpecsSystem Spec

  3. #3


    Posts : 6
    Windows 8.1 Pro 64Bit


    These 2 updates are not showing in Installed Updates as stated in the original post.

    The OneDrive update (KB2990967) has been like this for me since it was released as well as the Windows 10 Upgrade (KB3035583).

    I have attempted to install all the updates listed at https://support.microsoft.com/en-us/kb/2919355 in the past, every one of the update files report already installed, although i have not attempted to uninstall them and reinstall them.

    The only AV running on this system is Windows Defender, disabling Real-Time Protection has no effect on allowing these 2 updates to install correctly.
    Last edited by Siphen; 06 Jun 2015 at 20:51. Reason: Added Paragraphs
      My System SpecsSystem Spec

  4. #4


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Not showing in installed updates you end saying i have not tried to uninstall and reinstall them, how can you do this if not even there, am i missing something ? Are you talking about other updates like one you linked ?

    Also try system file checker, from Admin command prompt copy this, press enter
    sfc /scannow

    Then this and reboot try again

    Dism /Online /Cleanup-Image /RestoreHealth


    Can try to look here and even try the fix-it utility there.
    https://support.microsoft.com/en-us/gp/windows-update-issues/en-us

      My System SpecsSystem Spec

  5. #5


    Posts : 6
    Windows 8.1 Pro 64Bit


    I was replying an answer to your question if i had the installed updates listed at the link you posted. i can uninstall those updates because they are installed.

    Please re-read the post in its entirety, as i stated in the post i have already ran these tools "SFC and DISM" and posted these tools logs as an attachment to this thread.

    I have ran the Fix-It Utility from Microsoft you linked at https://support.microsoft.com/en-us/...e-issues/en-us already, it did not correct the problem.
      My System SpecsSystem Spec

  6. #6


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Quote Originally Posted by Siphen View Post
    I was replying an answer to your question if i had the installed updates listed at the link you posted. i can uninstall those updates because they are installed.

    Please re-read the post in its entirety, as i stated in the post i have already ran these tools "SFC and DISM" and posted these tools logs as an attachment to this thread.

    I have ran the Fix-It Utility from Microsoft you linked at https://support.microsoft.com/en-us/...e-issues/en-us already, it did not correct the problem.

    Sorry, bit tired i missed that you ran SFC and DISM. If they fixed files it had nothing to do with this issue, others can look at log have more experience with reading them, but do not think going tell them about this issue since fixing files did not help other issues.

    Not sure what else to tell you yet, since it is only those 2 updates and not all updates. Most had no issues with KB3035583. Both as said are optional not important or critical updates, but if using OneDrive other for reserving copy of Windows 10 upgrade..
      My System SpecsSystem Spec

  7. #7


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Possible some other program is conflicting with updates.
      My System SpecsSystem Spec

  8. #8


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    64bit link here for KB3035583 try install it manually Can't update to the optional update KB3035583 : windows






      My System SpecsSystem Spec

  9. #9


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    here is other, try install manually https://www.microsoft.com/en-us/down....aspx?id=44248
      My System SpecsSystem Spec

  10. #10


    Posts : 6
    Windows 8.1 Pro 64Bit


    The manual install for KB3035583 keeps reporting that it is not applicable to my computer, which is odd, because it should be.

    the Properties.txt file that is in the package contains this:

    Code:
    ApplicabilityInfo="Windows 7.0 Client SP1;"
    Applies to="Windows 6.1"
    Build Date="2015/05/07"
    Company="Microsoft Corporation"
    File Version="1"
    Installation Type="FULL"
    Installer Engine="Component Based Servicing - WUSA.exe"
    Installer Version="6.0.0.0"
    KB Article Number="3035583"
    Language="ALL"
    Package Type="Update"
    Processor Architecture="amd64"
    Product Name="Windows 6.1"
    Support Link="http://support.microsoft.com?kbid=3035583"
    Shouldn't ApplicabilityInfo="Windows 7.0 Client SP1;" be Windows 6.1?

    The XML File that is part of the package shows this:

    Code:
    <?xml version="1.0" encoding="utf-8"?>
    <unattend xmlns="urn:schemas-microsoft-com:unattend">
        <servicing>
            <package action="install">
                <assemblyIdentity  name="Package_for_KB3035583" version="6.1.1.20" language="neutral" processorArchitecture="amd64" publicKeyToken="31bf3856ad364e35"/>
                <source location="%configsetroot%\Windows6.1-KB3035583-x64.CAB" />
            </package>
         </servicing>
    </unattend>
    The 2nd file you posted is the same manual install that i have already attempted to run from the original post, it installs without errors, but keeps showing up in Windows Update.
      My System SpecsSystem Spec

Page 1 of 2 12 LastLast
2 Windows Updates Not Installing (Repeating), No errors
Related Threads
I set up windows to automatically install updates, and I don't want to change that. When I'm in a hurry to restart or shutdown my PC and I only see "Shut down installing updates" and "Restart installing updates", is there some way to do it bypassing the update? I've tried command line:...
Repeating Updates failure for unknown reasons in Windows Updates & Activation
Hi everyone, I am new here so hopefully I won't break any of the rules and I placed this into the right category :) I am having issues for the past couple of months. I cannot simply restart my PC, I only have "update and restart" on my win 8.1. The two updates that always try to download...
Hi, I recently bought a Sony SVF15A16CXB and it seemed to be a bit sluggish, so the first thing I wanted to do was update to Windows 8.1 to see if that would help. Well, I couldn't install Windows 8.1 without installing all the Windows Updates. When I installed the Windows Updates, the screen...
Windows Updates not installing .. error 800F0922 in Windows Updates & Activation
Please help! I just bought my computer 2 weeks ago .. I filled in my specs and also uploaded my system info information as an attachment. Last night, I tried to download the windows 8.1 update. I let it run over night, but this morning when I woke, I had a blue screen that said windows could...
Alright, I have been running into a lot of problems lately with installing Windows Essentials 2012. I have gotten 2 different error codes which I have looked into forums about at and done everything they said to do. I have successfully installed it but then when I attempted to launch Movie Maker...
Hi, when I download some windows 8 updates - not store updates - and restart the PC. After windows boots to desktop it shows me that they are all installed, but after a few minutes they come back as uninstalled and when I install them again the problem continues what should i do?
I've been having some problems after installing some updates. For example, after installing these updates, every time I run uTorrent, I get a Blue Screen of Death, almost instantly. The problem is not with the software because I always used the same and nothing ever happened like that. The Blue...
Eight Forums Android App Eight Forums IOS App Follow us on Facebook