Windows 8 and 8.1 Forums


Error Message 80072EF3 when trying to check for updates?

  1. #1

    Error Message 80072EF3 when trying to check for updates?


    Error Message 80072EF3 comes up every time I try to check for an update.
    i have been trying to check for updates on my HP Envy Laptop laptop (to 8.1 as i know it is out) but it says "there was a problem checking for updates". i have been trying since December 2014 (Christmas). all times i have been connected to the internet. i then take it a step further, and "get more info" on the Microsoft website it comes up with in the search bar "WindowsUpdate_dt000 OR 80072EF3" but there is nothing on the website on it at all? and nowhere on the internet????? is anyone able to help me??? I
    cant even check for updates let alone install them. my laptop has never been updated.

    HELLPPP PLEASE!

      My System SpecsSystem Spec

  2. #2



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Have you tried this tool of microsoft?
      My System SpecsSystem Spec

  3. #3


    axe0,
    I have tried that several times, and each time it comes up with one or two issues, which it says are fixed with a green tick
    and it says try what you were trying to do before, and I did and the same stuff came up!! Ahh, this has been frustrating me
    for a very long time, I have officially run out of ideas!
      My System SpecsSystem Spec

  4. #4



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Would you please describe what you've already done so far.
      My System SpecsSystem Spec

  5. #5


    So when I go to "check now" in PC settings/ updates and recovery (because i'm looking do update my HP Envy Laptop) it says "there was a problem checking for updates" so I then click on "get more info", it then comes up with "more info is available online" "get help with error 80072EF3" below

    **NOTE my laptop is always connected to the internet

    So I follow the link and I am taken to windows.com below

    taken to here

    none of these links are helpful. I have run troubleshooter several times, all times its found problems and "fixed them" however, nothing has changed and I am unable to identify and repair network problems!!!!

    Im running out of options!
    Attached Thumbnails Attached Thumbnails Untitled 2.jpg   Untitled 3.jpg   Untitled 4.jpg  
      My System SpecsSystem Spec

  6. #6



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    After you ran that tool, did you reboot?

    Try in admin command prompt sfc/scannow.
      My System SpecsSystem Spec

  7. #7


    I reboot my computer all the time,
    what do you mean by "Try in admin command prompt sfc/scannow."
      My System SpecsSystem Spec

  8. #8



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    On the windows logo right click.
    Choose command prompt (admin).
    Type sfc/scannow.
      My System SpecsSystem Spec

  9. #9


    its saying I cant use command prompt because im not the admistrator but I am?
      My System SpecsSystem Spec

  10. #10



    BSOD Kernel Dump Analyst
    Posts : 2,274
    Windows 10 Pro


    Is your account in the administrator group?
      My System SpecsSystem Spec

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Error Message 80072EF3 when trying to check for updates?
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