Windows 8 and 8.1 Forums


Unable to download Windows 8 updates since December 2013

  1. #1


    Posts : 7
    windows 8

    Unable to download Windows 8 updates since December 2013


    Hi Guys ......... I'm new to the site. I apologize if this post is in the wrong section.

    Backstory: I purchased a Gateway NE56R47U shipped with Windows 8 in late 2013. I attempted UNSUCCESSFULLY to upgrade to 8.1 in December 2013 with an 0x80070004 error. Prior to this 8.1 attempt, I was receiving all the windows updates. So out of total frustration, and a lack of a technical fix, I gave up and ran the laptop as is. I researched Microsoft Community, but I never saw a solution to my problem. I ran across your site my accident, and I'm glad I did. Now with the upcoming Windows 10 free upgrade on the horizon, I NEED to upgrade to 8.1 to comply with the upgrade requirements. But first I need to get ALL the Windows 8 updates I've missed since 12/13 installed on this laptop, and upgrade to 8.1 from the Windows Store.

    In the past week I've tried numerous attempts to receive the win updates with limited success, I'm able to get Office 2010 updates, but nothing concerning Windows 8. I've ran the SFC scan and the DISM tool to the degree where they both come back clean with no errors. I've ran the Microsoft (FixIt) Windows Update trouble shooter numerous times where it says it has fixed all of the errors it finds. Looking at the Windows Update log, it states the 'Window Update Agent 7.8.9200.1694 failed'. This has produced two errors (8007371C and 800703F1), from subsequent tries.

    So, I haven't been able to get any 8.0 win updates to download, either automatically or manually (don't know how). Hopefully, with your assistance we can get this fixed. Whenever this is fixed, will all the win updates come at one time? I have also had the update settings set to 'automatically install' any updates. With this potential 'group' update, will this pose any problems?

    Thanks for your help in advance!

    Greg

      My System SpecsSystem Spec

  2. #2


    You can download 8.1 from MS and use it to update/upgrade with same registration, if OEM it should activate automatically.
    Windows 8 and Windows 8.1 ISO - Download or Create
      My System SpecsSystem Spec

  3. #3


    Posts : 7
    windows 8


    Count Mike -

    Thank you for your quick response - I really appreciate it. I will take it under consideration at the appropriate time. My main concern right now, is getting windows update to work correctly to automatically download all subsequent windows 8 and any miscellaneous Microsoft updates to my laptop. I'm pretty sure not having any of these updates since December 2013 doesn't make the laptop as secure as it should be.

    In the past week I've tried numerous attempts to receive the win updates with limited success, I recently got Office 2010 updates, but nothing concerning Windows 8. I've ran the SFC scan and the DISM tool to the degree where they both come back clean with no errors. I've ran the Microsoft (FixIt) Windows Update trouble shooter numerous times where it says it has fixed all of the errors it finds. Looking at the Windows Update log, it states the 'Window Update Agent 7.8.9200.1694 failed'. This has produced two errors (8007371C and 800703F1), from subsequent tries.

    Thanks,

    Greg
      My System SpecsSystem Spec

  4. #4


    Posts : 7
    windows 8


    Count Mike -

    Thank you for your quick response - I really appreciate it. I will take it under consideration at the appropriate time. My main concern right now, is getting windows update to work correctly to automatically download all subsequent windows 8 and any miscellaneous Microsoft updates to my laptop. I'm pretty sure not having any of these updates since December 2013 doesn't make the laptop as secure as it should be.

    In the past week I've tried numerous attempts to receive the win updates with limited success, I recently got Office 2010 updates, but nothing concerning Windows 8. I've ran the SFC scan and the DISM tool to the degree where they both come back clean with no errors. I've ran the Microsoft (FixIt) Windows Update trouble shooter numerous times where it says it has fixed all of the errors it finds. Looking at the Windows Update log, it states the 'Window Update Agent 7.8.9200.1694 failed'. This has produced two errors (8007371C and 800703F1), from subsequent tries.

    Thanks,

    Greg

    NOTE: Being new to the site, I replied to your post, but didn't know how to remove ' the mark as solved' message.
      My System SpecsSystem Spec

  5. #5


    Posts : 2,480
    Windows 10 Pro x64


    Follow the guid in step three please: Windows Update - Reset - Windows 7 Help Forums
      My System SpecsSystem Spec

  6. #6



    Trying to Sith things out
    Bamberg Germany
    Posts : 2,290
    Windows 10 Pro 64 bit


    Error code 8024402F fix.zip
    This is actually made for error code 0x8024402f but give it a try anyhow extract it to documents and read the instructions on how to unblock because it's a batch file created on another computer, also if you download if using IE11 you'll get a warning from Windows SmartScreen you can ignore it. This is a batch file that resets all windows updates .dll's. Seeing how Windows 8-10 are designed to update themselves they don't like it when we do manuel updates and sometimes we get error codes because of this. I have to use this a few times a week. Windows updates is the ONLY thig on 8 thru 10 that gives me headaches, it always went so smooth in Windows 7.
      My System SpecsSystem Spec

  7. #7


    Posts : 7
    windows 8


    Thanks to all who offered suggestions to assist with the resolution of this issue. In the past week I've tried numerous attempts to run the sfc scan, dism tool and windows update (fixit) troubleshooter to correct the automatic downloading of windows updates with limited success.
    Also, after reviewing the windows update log, it states the 'Window Update Agent 7.8.9200.1694 failed' message at least 8 times. This has produced two errors (8007371C and 800703F1), from all subsequent tries. In an attempt to fix the winupdt agent issue, I was directed to update to ‘the latest version of the windows update agent’KB2937636’. This update failed – without any application error code. Looking at my wuaueng.dll file, it states the ‘product version and file version’ is 7.8. 9200.16731’ created on 10/8/2013. Is this the latest WU Agent file? What is the latest, and how do I get this fixed?
    I then attempted to download the winupdts again, and received the error message 800703F1, and clicked the ‘try again’ button. This time the updates began downloading 83important updates, to my surprise! After they downloaded and began the installation at around 13%, I received the message ‘Failure configuring Windows updates. Reverting changes. Do not turn off your computer.’ When I reviewed the update history, all 83 important updates had failed. There was one error code of 8007041D, the rest were split evenly between the 800703F1, 8007371C error codes.
    I then ran the sfc scan, dism tool, both came back clean. Ran the windows update (fixit) trouble shooter, which found and fixed ‘Service registration is missing or corrupt’, ‘Windows Update error 0x80070057(2015-03-04-T-10_55_38P)’ and ‘Problems installing recent updates’.
    I then turned off ‘automatic downloading and installation’ of windows updates and rebooted the pc. At some point, the 83 important updates were again downloaded to my pc. I have held off installing them again. As I wanted to inform the forum of my findings, with the hope of getting as much corrective measures with this scenario, the group comes up with.

    Thanks for your assistance …………..

    Greg
      My System SpecsSystem Spec

  8. #8


    St. Augustine
    Posts : 388
    windows 8.1 64, LT -Windows 10 Home 64


    Could you post a screenshot of the Windows Updates List?
      My System SpecsSystem Spec

  9. #9


    Posts : 7
    windows 8


    gator2013 -

    Thanks for your assistance. I've got four screenshots (word documents) for you. But being new to the forum, I'm not sure how to add them as attachments. Can you assist?
      My System SpecsSystem Spec

  10. #10


    St. Augustine
    Posts : 388
    windows 8.1 64, LT -Windows 10 Home 64


    Are you familiar with the screenshot feature (Image)? Windows Key/Prt. Sc Keys together

    Screenshot saves an image of your current screen (photo) in your pictures folder (Screenshots) You add that to your post using the Insert Image icon on the reply ribbon.
      My System SpecsSystem Spec

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Unable to download Windows 8 updates since December 2013
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