Windows 8 and 8.1 Forums

Windows 8 Pro Activation stopped working

  1. #1

    Posts : 8
    Windows 8 Pro

    Windows 8 Pro Activation stopped working

    Hi All,

    I bought windows 8 Pro over 2 years ago and upgraded from Windows 7 on a Dell desktop.

    Everything has been working fine until about 2 - 3 weeks ago when I started my computer I got the message to activate Windows 8 Pro, when I clicked on activate it said " Windows cannot activate at this time - please try later"

    It now happens every so often when I start the pc I get asked to activate. My lockscreen photo has also changed and when I try to change it back it says" You cannot personalise Windows until you activate it"

    I tried to Enter key and the original key which is in my purchase email is not accepted saying " this key did not work, enter another key or purchase licence and activate Windows"

    I have tried to download the files listed in the sticky thread above for diagnostics but when I open it I get an error saying " there is no file ext in "c:\users\andrew"

    Any help appreciated,


      My System SpecsSystem Spec

  2. #2

    Strange... try this version (it's beta but may help)
      My System SpecsSystem Spec

  3. #3

    Posts : 8
    Windows 8 Pro

    Thank you Superfly, here is the result screen:

    Click image for larger version

      My System SpecsSystem Spec

  4. #4

    If you have a legit copy contact Microsoft or try phone activation
      My System SpecsSystem Spec

  5. #5

    Andrew, use the save function and post the full diagnostic report.

    It appears that you have corrupt system files.... you may have to run sfc / scannow and Dism /restorehealth to fix those.
      My System SpecsSystem Spec

  6. #6

    Posts : 8
    Windows 8 Pro

    Thanks you vrosa,
    I bought the upgrade online in 2012, I hope it was a legitimate copy, it has worked no problem until recently, here is my email receipt:

    Microsoft Customer Support via
    Top of Form

    Thanks for your order!
    This is your receipt - make sure to print or save a copy for your records.
    If you need to download Windows, write down your new product key and enter it here.

    Summary of order: WD05005600
    Invoice date: 11/5/2012
    Item Description Quantity Unit Price Total Price
    Windows 8 Pro
    Product key:
    1 24.99 24.99
    Seller of Record
    arvato distribution GmbH
    Benzstrasse 5-7
    33442 Herzebrock-Clarholz
    Subtotal 24.99
    VAT 3.99
    Total 24.99

    Billing address Payment information Shipping method
    Andrew Jones

    United Kingdom
    PayPal Digital delivery

    To always have the software as physical backup media at hand, order your personal backup DVD now.

    Get help
    For questions about your order, contact Microsoft Customer Service and Support.
    You can also access your account online.
    Don't reply to this email - the address isn't monitored, and we won't be able to read or respond to your messages.

    Superfly, here is the report:

    Windows Diagnostic Information

    ToolVersion : 6.3.9600.16384
    LicensingStatusReason : 0xC004F014
    LocalGenuineResultP : 0
    LastOnlineGenuineResult :
    GraceTimeMinutes : 0
    TotalGraceDays : 0
    ValidityExpiration :
    ActivePartialProductKey : 3GJXV
    ActiveProductKeyPid2 : 00178-11193-80911-AB835
    OSVersion : 6.3.9600.2.00010100.0.0.048
    ProductName : Windows 8.1 Pro
    ProcessorArchitecture : x64
    EditionId : Professional
    BuildLab : 9600.winblue_r3.140827-1500
    TimeZone : GMT Standard Time(GMT)
    ActiveSkuId :
    ActiveSkuDescription :
    ProductUniquenessGroups :
    ActiveProductKeyPKeyId :
    ActiveProductKeyPidEx : 55041-01781-119-380911-01-2057-9200.0000-3102013
    ActiveProductKeyChannel : Retail
    ActiveVolumeCustomerPid :
    OfflineInstallationId :
    DomainJoined : false
    ComputerSid : S-1-5-21-2435394601-2968008517-555821706
    ProductLCID : 2057
    UserLCID : 2057
    SystemLCID : 2057
    ServiceAvailable : false
    OemMarkerVersion : 0x00020001
    OemId : DELL
    OemTableId : FX09
    Manufacturer : Dell Inc.
    Model : Inspiron 545
    InstallDate : 20131106213636.000000+000
    Result : TAMPERED
    TamperedItems : C:\WINDOWS\system32\sppsvc.exe;C:\WINDOWS\system32\en-GB\sppsvc.exe.mui;
    ServerProps : 0x800700c1

    Also, the product key in the above receipt is not the one showing in PC settings and if I try to enter the one off the above receipt it says "wrong key".

    One thing that has come to mind is about 2 weeks ago, I think it was before the validation problem, after I switched my computer on as it booted up it went into "repairing disk errors" for about 1 minute and then started fine. Could that have anything to do with it?

    Thanks again for all help.

    Last edited by a1jon; 09 Feb 2015 at 14:38.
      My System SpecsSystem Spec

  7. #7

    Andrew delete your key from your post.

    Please run sfc /scannow - that should repair the corrupt files.

    Your can't activate as the licencing service is not running due to those files.
      My System SpecsSystem Spec

  8. #8

    Posts : 8
    Windows 8 Pro

    Thanks Superfly, deleted key from post, should have thought not to post it.

    I tried to run sfc /scannow and a black box appeared for a nano second but I couldn't read what it said it just flashed on and off.
      My System SpecsSystem Spec

  9. #9

    Make sure you are running it in a Command Prompt(Admin) window. (Right-click start button)
    Type in sfc /scannow
      My System SpecsSystem Spec

  10. #10

    Posts : 8
    Windows 8 Pro

    Ok, scan run, result below:

    Click image for larger version
      My System SpecsSystem Spec

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