Windows 8 and 8.1 Forums


Windows 8.1 Turned my laptop into a paperweight

  1. #1


    Posts : 1
    windows 8 brick version

    Windows 8.1 Turned my laptop into a paperweight


    Hello everyone, im posting on here to try and find an answer to my problem as windows 8 customer support couldn't give me any answers to fix it so they dc'd me and wouldn't let me connect to support chat -_-.
    Basically what has happened is wondows forced my laptop to go from 8 to 8.1, I will make this very clear I did not want the update, I have automatic updates turned off, and can't afford to have my laptop reset and loose all the work ive done since the last save point. So over the last few days I kept getting a window popping up trying to get me to update to 8.1, I said no. but everyday since then the same window pops up, normally causing most of my programs to crash. Today though the same screen popped up and didn't give me an option to cancel, it said 15 min to restart and update and could not be stopped. My laptop then rebooted and now no longer works, nothing shows up on the screen anymore, the backlight comes on when you switch it on but that's it, screen remains blank and not able to even see the boot options or login options, ive also tried just connecting it to my tv through the hdmi out but nothing. So I contacted support 2 times, both times they were clueless and even had to explain what a blank screen was, both times they replied with I see, then dc'd and it would not connect back to the person, even took screenshots of this.

    Anyway has anyone else had this problem? or anyone know how to fix this?
    i'm completely clueless as to what has happened with this update, and from where im looking now its looking like ive got myself an expensive paperweight

      My System SpecsSystem Spec

  2. #2


    Southern California
    Posts : 788
    Windows 8.1 Pro with Media Center x64


    I went through a similar situation when updating the same thing here: computer wont turn on, no lights, no life

    see if it helps you there. The computer I was talking about was refurbished, and the computer's fault, not the update. All other times I updated many other computers went smoothly. In other words, if you bought a used computer, likely it was junk
      My System SpecsSystem Spec

  3. #3


    Austin TX metro area
    Posts : 640
    Windows 7 Pro 64bit [MS blue-disk set]


    There is a fix, but, it will cost you. A business-oriented computer place can probably roll you back to a working Windows 8 or 8.1. I had my mine rolled back to Windows 7 Pro. Unless you're a superb geek like many here in eightforums [and I'm not one of them!], it might be that time.
      My System SpecsSystem Spec

  4. #4


    Southern California
    Posts : 788
    Windows 8.1 Pro with Media Center x64


    ^nonsense. Never pay for your computer to get fixed when it can be free here! DIY!

      My System SpecsSystem Spec

  5. #5


    Austin TX metro area
    Posts : 640
    Windows 7 Pro 64bit [MS blue-disk set]


    DustSailor, you're correct, if somebody has time, energy, tech-savvy & knowhow, needed to make OS roll-backs -- then of course, have eightforums techs here help with advice to make such rollbacks. The place I went to had to pull off heatsinks, read the chip[s], goto chip manufacturers, download the latest accurate drivers, reglue the heatsinks, install, install, install -- testing along the way.

    addition: i just realized i didn't mention that i rolled from Windows 8 back to Windows 7
    Last edited by RolandJS; 04 Feb 2015 at 14:07.
      My System SpecsSystem Spec

  6. #6


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    A good reason to keep a backup image.

    You might be able to get Factory recovery disks.

    https://neosmart.net/wiki/acer-recovery-disk/
      My System SpecsSystem Spec

  7. #7


    Posts : 1,720
    Windows 8.1 Pro


    @ windows8brick :

    What was your course of action when the PC appeared not to be working?
    I've seen various machines taking up to 2 hours of black screen to 'lift' the OS from the machine, install the update then rearrange your stuff.
    Rule of thumb is, Don't touch it and Don't rely on WiFi and battery power; get plugged in!
      My System SpecsSystem Spec

  8. #8


    can't afford to have my laptop reset and loose all the work ive done since the last save point.
    Unfortunately, this is exactly what is going to happen if you obtain the Acer recovery disks and reformat the laptop drive to reinstall Win8.

    If this was my laptop, my first course of business would be to recover the files and folders I want to retain. To do that, you have to be able to boot the laptop into some environment that allows you to copy off files. The only FREE stuff that I know will do that are the Linux distros, and to use those, you will need a working PC to download the ISO image, and either a DVD burner (with blank DVDs) or a USB stick. IF you use the latter, you will have to create a bootable USB of the Linux distro. You can find Linux distros at distrowatch.com.
      My System SpecsSystem Spec

  9. #9


    Posts : 1
    windows 8


    Windows8brick, the whole reason I just joined this site was for the same issue you had. One night, my laptop was fine, the next when I turned it on, it was black except for wording at the bottom that said Getting Ready..... and it was trying to do something...fast forward at least half hour, then it said Apply Settings.....probably an hour later it went back to Getting Ready.......I just kept watching TV and letting it go to where it would. After about 2+ hours I had to go to bed and since it was doing nothing I turned it off (hard shut down). The next day it went through a shorter version and then finally got a message at the top that said Windows failed to Install. Then it mentioned I could do a system restore..I chose that but it all it ended up with was my desktop screen but with nothing else and no way for me to tell it to do anything. I strongly suspect it's the same as you...forced upgrade from 8.0 to 8.1. If any company is going to allow a forced upgrade, they should have to support the problems from it properly. Have you had any luck since your post? Anxious to know.
      My System SpecsSystem Spec

Windows 8.1 Turned my laptop into a paperweight
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