Windows 8 and 8.1 Forums


Updates won't install with 80073712 error

  1. #1


    Posts : 4
    Windows 8.1 Pro

    Updates won't install with 80073712 error


    Hello, I think I tried everything including sfc (doesn't finish), dism (error 14098), MS autofixers, manual fiddling - nothing seems to help. At best after searching for updates it gets stuck on 4% while downloading updates (there are KB2962409, KB2967917, KB2975719, KB2990967, KB2993651 pending) or errors with 80073712.
    How can I make you some logs so you can see what can be done?
    Thanks.

      My System SpecsSystem Spec

  2. #2


    Posts : 2,480
    Windows 10 Pro x64


    Have you tried running SFC at boot? SFC /SCANNOW : Run in Command Prompt at Boot - Windows 7 Help Forums
    Try resetting Windows Update completely: Windows Update - Reset - Windows 7 Help Forums (Option Three).
      My System SpecsSystem Spec

  3. #3


    Posts : 4
    Windows 8.1 Pro


    I'm doing this remotely with TeamViewer so doing anything at boot time is not an option ATM.
    I did try all the things that are in the WU reset bat file.
      My System SpecsSystem Spec

  4. #4


    Posts : 2,480
    Windows 10 Pro x64


    IDK, I'd try SFC at boot if I were you, see if you can instruct the user how to do it step by step.
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    Windows 8.1 Pro


    Errors indicate that the store is corrupted, you think that SFC would run successfully at boot time? User has no installation media.
      My System SpecsSystem Spec

  6. #6


    Posts : 2,480
    Windows 10 Pro x64


    SFC might repair something. Then I'd run DISM and a script to isolate the "bad" files.
      My System SpecsSystem Spec

  7. #7


    Posts : 4
    Windows 8.1 Pro


    What is that script?
      My System SpecsSystem Spec

  8. #8


    Posts : 2,480
    Windows 10 Pro x64


    Give this a try. The file was created by kronckew, one of our colleagues. Tested it on my Laptop, and it worked!

    Boot to Safe Mode.

    Go to Start > All Programs > Accessories > Command Prompt
    Right-click the Command Prompt, and select: Run as Administrator

    At the Command Prompt, copy/paste (with the mouse) the following text inside the code box below, and press: Enter

    Code:
     	 
    @echo off
    rem delete old files
    del /q %windir%\logs\cbs\cbs.log
    del /q c:\sfcdetails.txt
    rem run sfc
    sfc /scannow
    rem filter out non essential junk from the cbs.log
    findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >c:\sfcdetails.txt 
    rem open details in notepad
    notepad c:\sfcdetails.txt
    rem optional command to shut down & restart pc after running. this may be needed if
    rem sfc replaces some critical files. uncomment (remove the 'rem') to activate.
    rem shutdown -r
    exit
    When sfc is done, a file named sfcdetails.txt appears.
    Please save the sfcdetails.txt file to the Desktop, and post it in your reply.


    To run the program a second time, open the Command Prompt, right-click and select: Run as Administrator

    This time, type in the following:

    Code:
     	startsfc
    Press: Enter

    When done, a file named sfcdetails.txt appears once again.

    Please save the file to the Desktop, as sfcdetails2.txt, and post it in your reply.
      My System SpecsSystem Spec

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