can't download -possible win-update problem?

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edythe

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Hi - writing for friend - she has Win 8 = was able to download bank statements, etc. PDF, etc. but suddenly can no longer - something showing about 'security' won't allow .all programs/settings were originally set by tech who came to house & set up her computer & she changed nothing - (wouldn't know how) .. ....any possibility that a recent Win Update could cause something like that ...thanks in advance
 

My Computer

System One

  • OS
    Windows 8 (plain '8')
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo
    Browser
    CHROME & /OR AOL
    Antivirus
    McAfee ISS
    Other Info
    SuperAntiSpyWare/MalewareBytes
Yes, but it may be the security settings in her browser. Which one does she use?
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0
softwaremaniac said:
Yes, but it may be the security settings in her browser. Which one does she use?
Click to expand...
---------------------------
thanks so much - she did a 'restore' to a few days back (maybe longer- i was surprised to know she could do that ! LOL) and all seems o.k ..(so far) and yes, she did remember to do updates from that restore-point and maleware updates to 'current' ...waiting to hear how things are going ... She's using Google as her browser - not I.E. but she said she had changed no 'settings' in any program prior to the incident ...thanks again
 

My Computer

System One

  • OS
    Windows 8 (plain '8')
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo
    Browser
    CHROME & /OR AOL
    Antivirus
    McAfee ISS
    Other Info
    SuperAntiSpyWare/MalewareBytes
edythe said:
softwaremaniac said:
Yes, but it may be the security settings in her browser. Which one does she use?
Click to expand...
---------------------------
thanks so much - she did a 'restore' to a few days back (maybe longer- i was surprised to know she could do that ! LOL) and all seems o.k ..(so far) and yes, she did remember to do updates from that restore-point and maleware updates to 'current' ...waiting to hear how things are going ... She's using Google as her browser - not I.E. but she said she had changed no 'settings' in any program prior to the incident ...thanks again
Click to expand...
ok= since i posted above, just found out she has ''security essentials' that is a microsoft product ...she said she has Win 8 but i saw S.E. is with 8.1 - is it possible that 8. also uses Security essentials or (a) she got 8.1 originally 'or' (b)that somehow with her recent updates (set to auto-download/install )she was 'upgraded' to 8.1 and isn't aware of it ? thanks again !
 

My Computer

System One

  • OS
    Windows 8 (plain '8')
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo
    Browser
    CHROME & /OR AOL
    Antivirus
    McAfee ISS
    Other Info
    SuperAntiSpyWare/MalewareBytes
8.1 has a Defender that is basically like MSE, so it's possible, I personally use Avast. She could have upgraded from Windows 8.
 

My Computer

System One

  • OS
    Windows 10 Pro x64
    Computer type
    PC/Desktop
    CPU
    INTEL Core i7-2700K 3.5GHz
    Motherboard
    ASROCK Fatal1ty P67 Main Board
    Memory
    HyperX Blu 8GB (2 x 4GB) DDR3 1600
    Graphics Card(s)
    Gigabyte GTX 980 Ti G1 Gaming
    Sound Card
    On-board
    Monitor(s) Displays
    Philips Brilliance BDM4065UC
    Screen Resolution
    3840x2160
    Hard Drives
    SSD: Samsung EVO 250 GB
    Internal HDD: WD Black 1TB
    External: 2x2TB MyBook drives
    1x4TB MyBook
    1x1TB Seagate Freeagent drive
    PSU
    Corsair GS 700W
    Case
    Silverstone Kublai KL04
    Cooling
    Artic Cooling Freezer Pro
    Keyboard
    Logitech G710+
    Mouse
    Razer Mamba Elite 2012
    Internet Speed
    10/0.75
    Browser
    FF 39.0.3, Microsoft Edge, Chrome 44
    Antivirus
    Avast 10.0
softwaremaniac said:
8.1 has a Defender that is basically like MSE, so it's possible, I personally use Avast. She could have upgraded from Windows 8.
Click to expand...
-------------------------------
OK I'll write and ask if she now has 8 or 8.1 ...also i doubt she'll install another a/v program if Windows is offering one 'free'... thanks again
 

My Computer

System One

  • OS
    Windows 8 (plain '8')
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo
    Browser
    CHROME & /OR AOL
    Antivirus
    McAfee ISS
    Other Info
    SuperAntiSpyWare/MalewareBytes
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