Windows 8 and 8.1 Forums


can't download -possible win-update problem?

  1. #1


    Posts : 279
    Windows 8 (plain '8')

    can't download -possible win-update problem?


    Hi - writing for friend - she has Win 8 = was able to download bank statements, etc. PDF, etc. but suddenly can no longer - something showing about 'security' won't allow .all programs/settings were originally set by tech who came to house & set up her computer & she changed nothing - (wouldn't know how) .. ....any possibility that a recent Win Update could cause something like that ...thanks in advance

      My System SpecsSystem Spec

  2. #2


    Posts : 2,480
    Windows 10 Pro x64


    Yes, but it may be the security settings in her browser. Which one does she use?
      My System SpecsSystem Spec

  3. #3


    Posts : 279
    Windows 8 (plain '8')


    Quote Originally Posted by softwaremaniac View Post
    Yes, but it may be the security settings in her browser. Which one does she use?
    ---------------------------
    thanks so much - she did a 'restore' to a few days back (maybe longer- i was surprised to know she could do that ! LOL) and all seems o.k ..(so far) and yes, she did remember to do updates from that restore-point and maleware updates to 'current' ...waiting to hear how things are going ... She's using Google as her browser - not I.E. but she said she had changed no 'settings' in any program prior to the incident ...thanks again
      My System SpecsSystem Spec

  4. #4


    Posts : 279
    Windows 8 (plain '8')


    Quote Originally Posted by edythe View Post
    Quote Originally Posted by softwaremaniac View Post
    Yes, but it may be the security settings in her browser. Which one does she use?
    ---------------------------
    thanks so much - she did a 'restore' to a few days back (maybe longer- i was surprised to know she could do that ! LOL) and all seems o.k ..(so far) and yes, she did remember to do updates from that restore-point and maleware updates to 'current' ...waiting to hear how things are going ... She's using Google as her browser - not I.E. but she said she had changed no 'settings' in any program prior to the incident ...thanks again
    ok= since i posted above, just found out she has ''security essentials' that is a microsoft product ...she said she has Win 8 but i saw S.E. is with 8.1 - is it possible that 8. also uses Security essentials or (a) she got 8.1 originally 'or' (b)that somehow with her recent updates (set to auto-download/install )she was 'upgraded' to 8.1 and isn't aware of it ? thanks again !
      My System SpecsSystem Spec

  5. #5


    Posts : 2,480
    Windows 10 Pro x64


    8.1 has a Defender that is basically like MSE, so it's possible, I personally use Avast. She could have upgraded from Windows 8.
      My System SpecsSystem Spec

  6. #6


    Posts : 279
    Windows 8 (plain '8')


    Quote Originally Posted by softwaremaniac View Post
    8.1 has a Defender that is basically like MSE, so it's possible, I personally use Avast. She could have upgraded from Windows 8.
    -------------------------------
    OK I'll write and ask if she now has 8 or 8.1 ...also i doubt she'll install another a/v program if Windows is offering one 'free'... thanks again
      My System SpecsSystem Spec

can't download -possible win-update problem?
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