Windows 8 and 8.1 Forums


Updates Revert, cant fix, MS Support guy useless.

  1. #1

    Updates Revert, cant fix, MS Support guy useless.


    Hi everyone, my first post, hope you can help before this PC learns how to fly

    I have a few updates outstanding on my Win8 PC but they just refuse to install. When I restart it gets to 35% then fails and reverts back.

    Here's the devils:
    Click image for larger version


    • I uninstalled AVG and replaced with Kaspersky and SuperAntiSpyware - found 3 baddies but made no difference
    • I let MS Support guy remote use my PC, he said it was slowing down and I need to pay MS for sone antivirus to fix my PC (see the full conversation if you're interested at 'Untitled Post' | TextUploader.com
    • I thought about a Win8 Refresh, it told me to put my disc in, I did that and it said the disc isnt valid (I tried both versions). I bought Win8 from MS so I dunno whats up with it
    • I tried deleting the Update files and restarting and checking again for updates, no difference


    Here's the error sheet:
    Click image for larger version

      My System SpecsSystem Spec

  2. #2


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Run the Windows Update Troubleshooter:
    Troubleshoot problems with installing updates - Windows Help

    Disconnect all external devices except keyboard and mouse and then try to install one at a time.

    It would be an idea to update to Windows 8.1 eventually.
      My System SpecsSystem Spec

  3. #3


    Thanks, tried that fixer it says its fixed something (see screenshot) but it nakes no dofference, also tried 'FixIt' by MS, no good.
    Click image for larger version

    Tried to install one at a time, no good, I choose an update, click 'Install' and it jumps straight to a fail screen:
    Click image for larger version

    As for Win8.1 I've heard it's even worse than this crap so I wont be updating..not that I could anyway!
      My System SpecsSystem Spec

  4. #4


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Windows 8.1 is a vast improvement over Windows 8. Whoever told you that did not have their facts straight.

    The error message you are getting is that Windows is busy installing updates. Reboot the computer and try one at a time.
      My System SpecsSystem Spec

  5. #5


    Wish I had good news for you, but I don't. I ran into much the same problems and scoured these forums looking for what others had done (who had run into the same problems). I tried everything they did: ran windows update repair -- more than once -- accomplished nothing. Downloaded the updates individually, tried them one at a time -- no better. Tried doing the updates in a different order -- no better.

    The ONLY thing that worked for me was restoring my desktop from an image backup I had made two weeks earlier. When I then reran the updates, they all worked first time.

    Since the recent rash of Update failures, I have had to rely on image restores to solve "problems" that faulty updates have caused.
      My System SpecsSystem Spec

  6. #6


    Quote Originally Posted by Mark Phelps View Post

    The ONLY thing that worked for me was restoring my desktop from an image backup I had made two weeks earlier. When I then reran the updates, they all worked first time.

    Thanks but restore points have never worked on this PC and Win8 wont let me refresh or reinstall as I said earlier.....uh oh
      My System SpecsSystem Spec

  7. #7


    Quote Originally Posted by outthewindow View Post
    Thanks but restore points have never worked on this PC and Win8 wont let me refresh or reinstall as I said earlier.....uh oh
    Sorry to hear that.

    You should look into completely resetting Windows Update. I don't know how to do that, but there may be a tutorial here about that, or you could Google for it. That (supposedly) wipes out ALL the updates and you start fresh.
      My System SpecsSystem Spec

Updates Revert, cant fix, MS Support guy useless.
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