Windows 8 and 8.1 Forums


Unable to install 4 windows updates error code 80073712

  1. #1


    Posts : 4
    windows 8.1 pro

    Unable to install 4 windows updates error code 80073712


    Hi All

    since a few days, my PC won't install 4 windows updates:
    KB2993651
    KB2962409
    KB2975719
    KB2990967

    I investigated a bit on my side, and the last sucessful update was in june this year, i have the error code 0x80073712 since the 25/09/2014 in the events journal
    When I found out about the issue yesterday, i tried:
    1. WindowsUpdateDiagnostic.diagcab which fixes issues, but then windows update still raises the same error code
    2. after reading thread from Chuckylena i also tried the command "DISM.exe /Online /Cleanup-image /RestoreHealth" but the error below is raised (my system is in french)
    Code:
    C:\Windows\system32>Dism /Online /Cleanup-Image /RestoreHealth
    Outil Gestion et maintenance des images de déploiement
    Version : 6.3.9600.17031
    Version de l'image : 6.3.9600.17031
    [==========================100.0%==========================]
    Erreur : 14098
    Le magasin de composants a été endommagé.
    Le fichier journal DISM se trouve à l'emplacement C:\Windows\Logs\DISM\dism.log
    I'm attaching the dism log :
    https://www.dropbox.com/s/1nnmjn5aa8tevl3/dism.log?dl=0

    If someone could kindly have a look I'd appreciate it


      My System SpecsSystem Spec

  2. #2


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Did you run this first

    Use the System File Checker tool to repair damaged Windows files. To do this, follow these steps:
    1. Open an elevated command prompt.
    2. Run the "sfc /scannow" command.
    3. Try to install update again.
      My System SpecsSystem Spec

  3. #3


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Salut Altus

    Run the DISM command twice and see if the same error message appears.
      My System SpecsSystem Spec

  4. #4


    Posts : 4
    windows 8.1 pro


    Quote Originally Posted by jds63 View Post
    Did you run this first

    Use the System File Checker tool to repair damaged Windows files. To do this, follow these steps:
    1. Open an elevated command prompt.
    2. Run the "sfc /scannow" command.
    3. Try to install update again.
    Hi Jds

    I've executed sfc and it returns an error message (saying it couldn't complete the operation)

    Code:
    C:\Windows\system32>sfc /scannow
    
    Début de l'analyse du système. Cette opération peut nécessiter un certain temps.
    
    
    La protection des ressources Windows n'a pas réussi à effectuer l'opération dema
    ndée.
    I think the sfc log is the cbs log ?
    I've put it on my dropbox: https://www.dropbox.com/s/gtrerbk69dikvcg/CBS.log?dl=0
      My System SpecsSystem Spec

  5. #5


    Posts : 4
    windows 8.1 pro


    Quote Originally Posted by Nuccii View Post
    Salut Altus

    Run the DISM command twice and see if the same error message appears.
    Salut Nuccii, ça va ?
    I've re-run twice dism but the same 14098 error is raised...
    New dism log : https://www.dropbox.com/s/kpheeuucpp...twice.log?dl=0


    PS: I've run a chkdsk on my c: drive before trying sfc & dism

    PS2: after running all of the above, I tried to install only KB2990967 (56Ko) but it failed again with error 80073712

    PS3 : I also noticed that a during and after my attempt to install windows updates, there is a process using lots of CPU time : "windows modules installer worker"
      My System SpecsSystem Spec

  6. #6


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit
      My System SpecsSystem Spec

  7. #7


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Run it this way ?

    From the elevated command prompt, type chkdsk c: /f /r
    again from the elevated command prompt, type: dism /online /cleanup-image /restorehealth
    then run: sfc /scannow
      My System SpecsSystem Spec

  8. #8


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Troubleshoot with a clean boot
    Troubleshoot Problem with Clean Boot in Windows 8
      My System SpecsSystem Spec

  9. #9


    Posts : 4
    windows 8.1 pro


    Thanks for your input guys, I'll try this out this WE !
      My System SpecsSystem Spec

Unable to install 4 windows updates error code 80073712
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