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Windows 8 on Dell Laptop fails to update,repair or restore

  1. #1


    Posts : 7
    Windows 8.1

    Windows 8 on Dell Laptop fails to update,repair or restore


    Hey Guys

    I am attempting to repair a Dell Inspiron 5520 Laptop for a friend of mine.

    He's been having issues updating it for sometime and when he called me he was having a "Windows update needs your help. Windows update hasn't been able to check for new updates for 30 days" pop-up appearing every few seconds that was rendering the laptop almost unusable.

    I managed to stop that by disabling automatic updates.

    When I attempted a manual update I got the message

    Windows could not search for new updates:
    Error Found Code 80070BC9

    Other times it would say it needed to be restarted and would go into a restart loop that was generally
    Restart one - no message
    Restart two - configuring updates - 33%, 67%, 100%
    Restart three - failed to configure updates - reverting - restarting
    Then would go to the normal login screen

    I tried SFC /Scannow which seemed to work and say a restart is needed to implement changes but then fails on restart

    DISM didn't work when attempting to run it from the machine but got to 100% when I ran it from my own Win8 install disk but then failed and needed a restart to undo the changes.

    I also tried a repair and a restore of the current Windows installation but got:
    Error Code: 80070490 both times

    I'm really not sure what to try next, the laptop didn't come with an install disk or serial so it seems restoring it from external media may be out of the question?

    Any help is much appreciated!

    Cheers
    Brian
    Last edited by Hollow; 27 Sep 2014 at 16:53. Reason: spelling

      My System SpecsSystem Spec

  2. #2


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit
      My System SpecsSystem Spec

  3. #3


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Also try run a CHKDSK, type chkdsk c: /f /r then DISM, type dism /online /cleanup-image /restorehealth , then a SFC. That order as ADMIN. command Prompt.
      My System SpecsSystem Spec

  4. #4


    Posts : 7
    Windows 8.1


    Thanks, I'll give both of those a try and report back this afternoon.
      My System SpecsSystem Spec

  5. #5


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Quote Originally Posted by Hollow View Post
    Thanks, I'll give both of those a try and report back this afternoon.
    Welcome!
      My System SpecsSystem Spec

  6. #6


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Windows 8.1 has refresh and reset, you originally said did a restore, tried a repair.

    Last resort try a refresh first.
      My System SpecsSystem Spec

  7. #7


    Posts : 7
    Windows 8.1


    Sorry, Refresh and Reset was what I should have said. Both of those gave me the 80070BC9 error code.

    Unfortunately I'm still stuck in Windows 8.0 on his machine, hopefully we'll get to Windows 8.1 with the solutions you posted above!
      My System SpecsSystem Spec

  8. #8


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Oh, o.k. possibly you then may need to use the OS disc. try a repair or reinstall the OS again.
      My System SpecsSystem Spec

  9. #9


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Sorry realized you said, no installation media with this Laptop, may need to boot to the recovery partition, try it there, repair or reinstall from recovery. Usually F8 or F9 at bootup, get you into it. Can't use someone else is install media.
      My System SpecsSystem Spec

  10. #10


    Posts : 7
    Windows 8.1


    Hmmmm, things aren't going well so far.

    The reset windows updates components fixed a number of issues but still didn't allow updates

    DISM got to 100% but gave me error 3017 - a system reboot is required to to roll back the changes.

    Going to attempt a recovery partition reboot next
      My System SpecsSystem Spec

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Windows 8 on Dell Laptop fails to update,repair or restore
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