Windows 8 and 8.1 Forums


Windows 8 on Dell Laptop fails to update,repair or restore

  1. #11


    Posts : 7
    Windows 8.1


    I couldn't find any way to boot from the recovery partition (there were no options in bios to select another partition), so I created a recovery USB stick from the Dell Recovery and Backup app and reinstalled W8 from scratch (I didn't know tht app existed when I started this thread) Seems to updating fine now.

    Thanks for your help!

      My System SpecsSystem Spec

  2. #12


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Well that is another way. As said usually F9 or F8 at bootup to get you to a recovery partition, this partition is hidden.
    This was a last resort, to just do over the install, glad it worked out. Your welcome.

    Do yourself a favor, make a system restore point now that you know everything is working well.
      My System SpecsSystem Spec

  3. #13


    Posts : 7
    Windows 8.1


    Thanks a lot for your help!

    From what I've read, F8 works fine with Windows 7 but with Windows 8, Dell recommends using the Troubleshooting option from Dell Backup and Recovery which wouldn't work for me. I guess maybe there is a way to re-enable the F8 setting?

    Will definitely be creating a restore point for him!
      My System SpecsSystem Spec

  4. #14


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Your welcome!!
    In other post you said that was the way you did the recovery through the Dell Backup and Recovery, now saying would not work.

    For one i did not know this laptop came with Windows 7 and you Upgraded to Windows 8. Possibly if there was a recovery partition you wiped it out on install of Windows 8. Most cases F8 should remain or Dell might have a fix for that listed on there site.
    I am not sure exactly if there was a recovery partition or not, seems may have been. No way re enable if something was wiped on drive, that way for me with my system originally with Windows 7, but i purposely removed my partition to get back the space knowing i was not going back to Win7.
      My System SpecsSystem Spec

  5. #15


    Posts : 7
    Windows 8.1


    Hey, sorry I think I was a bit vague and should clarify a couple of things...

    The laptop I was fixing came with Windows 8 installed, I just read in another forum that pressing F8 at startup only worked on Windows 7 installed laptops (the answer was from someone at Dell).

    As far as Backup and Recovery, the troubleshooting option from Dell's Backup and Recovery app wouldn't work for me - that's where you hold down shift and click restart and get the option to restore or recover your install when you restart. I got a 80070BC9 error code whenever I tried that.

    What did work was using Backup and Recovery to create a USB stick with windows 8 and the drivers for the laptop and to reinstall everything from scratch.

    Hope that clears everything up.

    Cheers!
      My System SpecsSystem Spec

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Windows 8 on Dell Laptop fails to update,repair or restore
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