Windows 8 and 8.1 Forums


Unable to install any Windows 8 Updates - Code 80073712

  1. #1


    Posts : 7
    Window 8

    Unable to install any Windows 8 Updates - Code 80073712


    Hi,
    I've never been able to install any Windows 8 Updates on my 64bit Samsung Laptop.
    Error message:
    Error(s) found: Code 73712 Windows Update ran into a problem
    - My computer is set to Install Updates automatically
    - No records in View Update History
    - Ran Windows Update Trouble Shooting a number of times: and it shows
    • Potential Windows Update Database error detected 0x80073712 Fixed
    • Window Update Components must be repaired Fixed

    But I'm still unable to download any updates.

    Tried the following with no success, and get the same error message when running Windows Updates:
    -Tried going into "C:\Windows\SoftwareDistribution" and deleted everything in DataStore folder except for log folder.
    -Renaming SoftwareDistribution to SoftwareDistribution.bak
    -Disabling my antivirus, then running the Window Update
    -Running Windows Update in Safe Mode
    -Running Windows Update in CleanBoot
    -Running Tools >> Error Checking

    Tried running the following DISM command in cmd as administrator:-
    It states that The Component Store has been corrupted.

    When I ran: Dism /Online /Cleanup-Image /RestoreHealth

    Got Error: 14098 The component store has been corrupted.

    Would greatly appreciate if anyone can help me. Thanks.

      My System SpecsSystem Spec

  2. #2


    Posts : 87
    Win 8 and Linux (MINT)


    Check the help file -- Dism /? or Dism /online /?

    Check this thread Issue with Dism/Online/Cleanup-Image/RestoreHealth
      My System SpecsSystem Spec

  3. #3


    Posts : 7
    Window 8


    Tried the following: Unfortunately, still unable to get updates.


    C:\windows\system32>Dism /Online /Cleanup-Image /Checkhealth
    Deployment Image Servicing and Management tool
    Version: 6.2.9200.16384
    Image Version: 6.2.9200.16384
    The component store is repairable.
    The operation completed successfully.
    C:\windows\system32>Dism /Online /Cleanup-Image /scanhealth
    Deployment Image Servicing and Management tool
    Version: 6.2.9200.16384
    Image Version: 6.2.9200.16384
    [==========================100.0%==========================]
    Error: 14098
    The component store has been corrupted.
    The DISM log file can be found at C:\windows\Logs\DISM\dism.log
    C:\windows\system32>Dism /Online /Cleanup-Image /RestoreHealth
    Deployment Image Servicing and Management tool
    Version: 6.2.9200.16384
    Image Version: 6.2.9200.16384
    [==========================100.0%==========================]
    Error: 14098
    The component store has been corrupted.
    The DISM log file can be found at C:\windows\Logs\DISM\dism.log
    C:\windows\system32>Dism /Online /Cleanup-Image /StartComponentCleanup /ResetBas
    e
    Deployment Image Servicing and Management tool
    Version: 6.2.9200.16384
    Image Version: 6.2.9200.16384

    Error: 87
    The resetbase option is not recognized in this context.
    For more information, refer to the help.
    The DISM log file can be found at C:\windows\Logs\DISM\dism.log
    C:\windows\system32>

    ------------------------------------------------

    Snapshot of error in CBS.log

    2014-09-22 19:48:03, Error CSI 00000010 (F) STATUS_SXS_INVALID_IDENTITY_ATTRIBUTE_NAME #142349# from Windows::Identity::Rtl::Implementation::CRtlIdentityAuthority::IRtlIdentityAuthority_Parse(flags = 0, string = [l:282{141}]"iirsp.inf.Resources, Culture=en-US, Versio.=6.2.9200.16384, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS")
    [gle=0xd0150017]
    2014-09-22 19:48:03, Error CSI
    00000011@2014/9/22:09:48:03.671 (F) base\wcp\componentstore\versionedindex.cpp(1021): Error STATUS_SXS_COMPONENT_STORE_CORRUPT originated in function ComponentStore::CRawStoreLayout::PopulateComponentFamiliesKey expression: (null)
    [gle=0x80004005]


    2014-09-22 19:48:04, Error CBS Failed to call external evaluate applicability on package: Package_1_for_KB2887537~31bf3856ad364e35~amd64~~6.2.1.6, Update: 2887537-1_neutral_LDR [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
    2014-09-22 19:48:04, Info CBS Failed to evaluate external applicability for package update: 2887537-5_neutral_PACKAGE [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
    2014-09-22 19:48:04, Error CBS Failed to call external evaluate applicability on package: Package_for_KB2887537_RTM~31bf3856ad364e35~amd64~~6.2.1.6, Update: 2887537-5_neutral_PACKAGE [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
    2014-09-22 19:48:04, Info CBS Failed to evaluate external applicability for package update: 2887537-7_neutral_PACKAGE [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]
    2014-09-22 19:48:04, Error CBS Failed to call external evaluate applicability on package: Package_for_KB2887537~31bf3856ad364e35~amd64~~6.2.1.6, Update: 2887537-7_neutral_PACKAGE [HRESULT = 0x80073712 - ERROR_SXS_COMPONENT_STORE_CORRUPT]

    Hope someone could help?! Thanks.
    Last edited by Chuckylena; 22 Sep 2014 at 06:46. Reason: added extra info
      My System SpecsSystem Spec

  4. #4


    Posts : 87
    Win 8 and Linux (MINT)


    Are you certain that NO updates have ever been installed?

    And di you read through the thread (and links in that thread) I posted earlier?
      My System SpecsSystem Spec

  5. #5


    Posts : 7
    Window 8


    Yes no updates in update history
      My System SpecsSystem Spec

  6. #6


    Posts : 7
    Window 8


    Yes, read the thread.
    Ran: Dism /Online /Cleanup-Image /RestoreHealth
    Result: Error 14098.. components store has been corrupted


    Ran: sfc /scannow -
    Got: Windows Resource Protection could not perform the requested operation.
    Checked the Windows Module Installer service - and it's set correctly.

    Trying to find my Windows 8 key so I can make an iso so I can run SFC /SCANNOW Command at Boot

    Getting frustrated at the time I've put in trying to resolve an update issue Oh well.

    Thanks for the links.
    Last edited by Chuckylena; 24 Sep 2014 at 04:50.
      My System SpecsSystem Spec

  7. #7


    Posts : 87
    Win 8 and Linux (MINT)


    Was windows 8 the original OS for the laptop?
      My System SpecsSystem Spec

  8. #8


    Posts : 1,875
    Windows 10 Pro Prieview x64


    There is no point running sfc if you can't run dism.

    14098 error means that your WINRE.wim can't be found or has a problem. The default place is C:\Windows\System32\Recovery\WINRE.wim

    You need to both show hidden files and un-hide protected operating system files in folder options. Can you see it? When was it modified?
      My System SpecsSystem Spec

  9. #9


    Posts : 7
    Window 8


    Majulook, yes Window 8 is original OS
    Adamf, 26/7/12 last modified. Yes, just realised you're right with no point running sfc if DISM has errors.
      My System SpecsSystem Spec

  10. #10


    Try this out. It worked for me.How do I reset Windows Update components?
      My System SpecsSystem Spec

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