activation error 0xC004F012 after Win 8.1 update

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brunob

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Hello, I got an Asus laptop with preinstalled Win 8.0. I updated it to 8.1 (after factory reset with first failed attempt) and about a day after I got a notification screen about Win not being activated and an error 0xC004F012 after trying to reactivate.

Possible problems:
ActiveProductKeyChannel is Volume:GVLK. I think it should be OEM in retail pc. Could this have been changed when I messed with Office 2010 activators.:eek:

Software Protection Service keeps stopping after a few minutes even after I successfully start it manually (net start sppsvc). It's correctly set to Automatic (delayed) although changing the startup type in services.msc is locked.

What I've tried before:
slui.exe 4 - can't be activated by phone
slmgr.vbs -ipk product-key - no error
slmgr.vbs /ato activation-id - error 0xC004E015
sfc /scannow - no errors
dism.exe /online /cleanup-image /restorehealth - no errors

It's friend's laptop and he's leaving abroad in two days so I would greatly appreciate any help.
 

Attachments

  • Licence.txt
    14.4 KB · Views: 126
  • DiagnosticReport.xml.txt
    4.6 KB · Views: 98
Last edited:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    ASUS X551CA
brunob said:
Hello, I got an Asus laptop with preinstalled Win 8.0. I updated it to 8.1 (after factory reset with first failed attempt) and about a day after I got a notification screen about Win not being activated and an error 0xC004F012 after trying to reactivate.

Possible problems:
ActiveProductKeyChannel is Volume:GVLK. I think it should be OEM in retail pc. Could this have been changed when I messed with Office 2010 activators.:eek:

Software Protection Service keeps stopping after a few minutes even after I successfully start it manually (net start sppsvc). It's correctly set to Automatic (delayed) although changing the startup type in services.msc is locked.

What I've tried before:
slui.exe 4 - can't be activated by phone
slmgr.vbs -ipk product-key - no error
slmgr.vbs /ato activation-id - error 0xC004E015
sfc /scannow - no errors
dism.exe /online /cleanup-image /restorehealth - no errors

It's friend's laptop and he's leaving abroad in two days so I would greatly appreciate any help.
Click to expand...

You have the wrong key installed... Try http://www.eightforums.com/tutorials/27129-product-key-find-windows-8-a.html option 5 and activate with that
 

My Computer

System One

  • OS
    PC-DOS v1.0
    Computer type
    PC/Desktop
    System Manufacturer/Model
    IBM
    CPU
    Intel 8088, 4.77MHz
    Memory
    16K, 640K max
    Graphics Card(s)
    What's that?
    Sound Card
    Not quite
    Screen Resolution
    80 X 24 text
    Hard Drives
    dual 160KB 5.25-inch disk drives
Thanks, tried that but Installed key and OEM were the same. I restored to a state before I messed with Office activator and the ActiveProductKeyChannel is OEM:DM as it should be but still no luck. SPPSVC is still stopping.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    ASUS X551CA
First of all make sure you have got rid of all traces of that activator rubbish.

The key installed cannot be the same as the OEM key - you have a GVLK key installed

Try again:
slmgr.vbs /ipk xxxx-xxxxxx-xxxxx-xxxxx-xxxx (= OEM key from ShowKey)
slmgr.vbs /ato (without using activation id)

Run Win8Diag again (- make sure it runs without error by re-running it.)

BTW It's normal for software protection to start and stop - in contrast to Windows 7 where it remained started, in Windows 8 it periodically starts and checks acitivation then stops - don't worry with that...
 

My Computer

System One

  • OS
    PC-DOS v1.0
    Computer type
    PC/Desktop
    System Manufacturer/Model
    IBM
    CPU
    Intel 8088, 4.77MHz
    Memory
    16K, 640K max
    Graphics Card(s)
    What's that?
    Sound Card
    Not quite
    Screen Resolution
    80 X 24 text
    Hard Drives
    dual 160KB 5.25-inch disk drives
Tried that. Keys are still the same. I wanted to do a factory reset but it seems Win 8.1 can´t find the Win 8 recovery partition although it is there and set correctly:

Code: 
DISKPART> list partition
  Partition ###  Type              Size     Offset
  -------------  ----------------  -------  -------
  Partition 1    System             100 MB  1024 KB
  Partition 2    Recovery           900 MB   101 MB
  Partition 3    Reserved           128 MB  1001 MB
  Partition 4    Primary            185 GB  1129 MB
  Partition 5    Recovery           450 MB   186 GB
  Partition 6    Primary            258 GB   187 GB
  Partition 7    Recovery            20 GB   445 GB

Code: 
C:\Windows\system32>reagentc /info
Windows Recovery Environment (Windows RE) and system reset configuration Information:
    Windows RE status:         Enabled
    Windows RE location:       [URL="file://\\?\GLOBALROOT\device\harddisk0\partition2\Recovery\WindowsRE"]\\?\GLOBALROOT\device\harddisk0\partition2\Recovery\WindowsRE[/URL]
    Boot Configuration Data (BCD) identifier: e004e7b7-95b0-11e3-96f1-965f4fe1c318
    Recovery image location:   [URL="file://\\?\GLOBALROOT\device\harddisk0\partition7\RecoveryImage"]\\?\GLOBALROOT\device\harddisk0\partition7\RecoveryImage[/URL]
    Recovery image index:      2
    Custom image location:
    Custom image index:        0
REAGENTC.EXE: Operation Successful.
 

Attachments

  • DiagnosticReport.xml.txt
    4.6 KB · Views: 93
  • Windows Key.txt
    116 bytes · Views: 105
  • Easeus partition list.PNG
    Easeus partition list.PNG
    8.6 KB · Views: 73
Last edited:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    ASUS X551CA
Can't make out your reports (?) ....but anyway a reset is probably in order.

Not sure what the issue is with recovery. If you need an 8.1 download key PM me.
 

My Computer

System One

  • OS
    PC-DOS v1.0
    Computer type
    PC/Desktop
    System Manufacturer/Model
    IBM
    CPU
    Intel 8088, 4.77MHz
    Memory
    16K, 640K max
    Graphics Card(s)
    What's that?
    Sound Card
    Not quite
    Screen Resolution
    80 X 24 text
    Hard Drives
    dual 160KB 5.25-inch disk drives
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