Windows 8 and 8.1 Forums


Disk Cleanup hangs trying to do 'Windows Update Cleanup'.

  1. #1


    Posts : 17
    Windows 8.1

    Disk Cleanup hangs trying to do 'Windows Update Cleanup'.


    I'm running 8.1 with all updates on, supposedly.

    In Control Panel, Troubleshooting, System & Security, Fix Problems with Windows Update, Advanced, Run as Administrator: It says it fixed the problem (whatever that may be). I rerun it. It says it fixed the problem. This goes on ad infinitum. It never says there was nothing to fix.

    I have run 'sfc/ scannow' and 'Dism /Online /Cleanup-Image /RestoreHealth'. The former found nothing. I can't recall whether Dism found anything, but if it did, it fixed it (no errors).

    I have also tried Safe Boot and logging on as Administrator, then running Disk Cleanup. It still hangs.

    Suggestions anyone?

      My System SpecsSystem Spec

  2. #2


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Is this the procedure you are using to perform the clean up:
    Windows Update Cleanup in Windows 8
      My System SpecsSystem Spec

  3. #3


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Having or still having an issue with Updating Windows ? Try this Fix Windows Update Error messages and other Windows Update issues Link on this page,run it.

    Did you ever try a chdsk first, then the scannow and then the dism ?

    From the elevated command prompt, type chkdsk c: /f /r
    again from the elevated command prompt, type:
    dism /online /cleanup-image /restorehealth

    then run: sfc /scannow

    Look at this post, same issue Disk Clean-up - Windows Update Clean-up Stuck.
      My System SpecsSystem Spec

  4. #4


    Posts : 17
    Windows 8.1


    @Nuccii: Yes, that is the procedure I am using.

    @jds63: When I do chkdsk, I get 'Cannot lock current drive' and 'Chkdsk cannot run because the vol. is in use by another process. Would you like to schedule ... the next time the system restarts?' Is that what you want me to do? Also, I have looked at Disk Clean-up - Windows Update Clean-up Stuck. That's where I got the suggestions that I have tried so far (scannow & dism). Also, are you specifically asking me to run chkdsk, then dism, then scannow in that order? As I said in my original post, I have run scannow and dism (in that order), but they didn't help with the Disk Cleanup hanging problem.
      My System SpecsSystem Spec

  5. #5


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    O.k. so apparently there is no problems with Windows updates.

    Yes in that exact order, chkdsk, scannow and then dism, exactly as shown. Yes you have to schedule it for a next restart always.
    Unless you just perform a scan for errors under Windows, in disk properties under tools. But i feel this is not efficient enough.
    Will take time to run chkdsk first. Won't hurt to run it anyway, as should be done at times.

    That order helped me with a issue of system restore not working.
      My System SpecsSystem Spec

  6. #6


    Posts : 17
    Windows 8.1


    OK, will do. In your first post, you first said chkdsk, scannow, dism. Then you said chkdsk, dism, scannow. Now you are saying CSD again, which I assume is indeed the order you want.

    I'm not going to run any of these until tmw., because the notebook I have is slow as molasses in January.
      My System SpecsSystem Spec

  7. #7


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    First post # 3 i said chkdsk, dism then scannow the order i originally stated. That is the correct way. Second #5 posting is were i had it wrong, sorry about the confusion.

    Well chkdsk will take some time on any PC.

    Do you have another issue causing it to be slow ? If so explain it more, see if we can help you on that too.
      My System SpecsSystem Spec

  8. #8


    Posts : 17
    Windows 8.1


    Well, I ran them in the order you said 1st and 3d (CSD), not 2nd & 4th (CDS). I have a 300GB drive on my underpowered HP notebook. Chkdsk took about 110 min. (no errors of consequence). Scannow took about 50 min. (no errors). Dism took about 35 min. (no errors of consequence). Then I ran Disk Cleanup again. It said I could save 9 MB on the Windows update cleanup (no change from the last time.) I ran it. By examining the slider bar closely, I could see it was making minuscule progress, so I let it creep on. It finally completed in 4.5 hours. I had Disk Cleanup run another check. It still said I could save 9M on the Windows update cleanup. So for all of my efforts I have gained precisely nothing.

    This looks like a MS problem to me. What is the best way to bring it to their attention that won't cost me any money?
      My System SpecsSystem Spec

  9. #9


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    I am sorry things still not worked out. You never answered if you did have any issues with Windows Update.

    I know chkdsk takes long, but is kind of odd for scan disk and dism to take that long.This makes me wonder if there is more to this then disk cleanup hanging. Plus you also mentioned slowness of this laptop in general.

    For cleaning Windows Update i myself find Disk Cleanup to be slow too, sure not as slow as you are mentioning. It should work though, not to say there is nothing wrong with yours. Windows update files temps can be removed by going to c:\windows\softwaredistributions\downloads folder, select all and delete. Not a cure for your problem just a way to do it.

    CCleaner good program too http://www.piriform.com/ccleaner

    For starters all i know is you have Windows 8.1 on a laptop. But which model laptop, how old is it, any warranty on it still ?

    Going to Microsoft is not that easy, i have went this way at times, once for Windows Media player issue other for Microsoft Office 2013. Was not that overly satisfied, although there staff was very courteous. You can either talk to them online or on the phone. Could talk to your own manufacturer of the laptop.

    Ever think of doing a refresh or reset of Windows 8.1. Does it have a recovery partition ? Do you have a copy of Windows 8 disc.
    Try repair disk too.
      My System SpecsSystem Spec

  10. #10


    N.Y.
    Posts : 2,214
    Windows 10 Pro 64bit


    Reasons why won't remove Windows updates sometimes win 8 disk cleanup
      My System SpecsSystem Spec

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