Windows 8 and 8.1 Forums

KB2984006 HELP - I'm Lost!

  1. #1

    KB2984006 HELP - I'm Lost!


    I received this optional update on 9/8...I believe. I didn't install it because it said optional. Today I checked my HP Support system for any new updates and have the critical/important updates for internet security and Microsoft updates. I decided to first investigate KB2984006 and hit 'more information' to get the details. In the article Microsoft recommends installing this update......so I guess it is important. Well, I have run into a problem. It has a prerequisite to first install 2919355 update April 2014. I checked by installed updates to see if I already have it installed. It is installed on my laptop, date installed 3/18/2014, not an April date. I checked Microsoft website and couldn't find this listed to update with an April date or listed at all. I'm confused and bewildered. I don't know what to do. I need one of the many experts on this site for help. This senior citizen is wiped out.

      My System SpecsSystem Spec

  2. #2


    Hi there. I think this may help you.

    Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update: April 2014

    That update installed on my system on 4/8/2014.
      My System SpecsSystem Spec

  3. #3


    Quote Originally Posted by HippsieGypsie View Post
    Hi there. I think this may help you.

    Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update: April 2014

    That update installed on my system on 4/8/2014.
    I checked for it in the Control Panel yesterday......there is no option for updates. I checked other places as well and couldn't find it.
      My System SpecsSystem Spec

  4. #4


    Posts : 87
    Win 10 Enterprise X64


    well. kb2919355 that update is part of the major update 1 It apeared on my pc with kb2938439 kb2937592 kb2932046 kb2919442
    and was about 1.3GB in size
    I could not acces to the internet last month so the update 2 (kb2975719) appeard optional yesterday with the original patch tuesday
    and appeard the next day again with this kb2984006 optional but the 719 was important
    it installed again

      My System SpecsSystem Spec

  5. #5


    Ok. From that page I linked you can manually download and install it. Yes?
      My System SpecsSystem Spec

  6. #6


    Quote Originally Posted by HippsieGypsie View Post
    Ok. From that page I linked you can manually download and install it. Yes?
    I did what it suggested to get the April 2919355 but it just didn't work. I also posted this problem a couple days later on the windows 8 forum. Alphanumeric replied and with his suggestion was able to install the update successfully about an hour ago. I also successfully installed the other important updates.

    Thank you, HippsieGypsie, for your help. It's now 2:30 A.M. so I'm going to go to bed and hopefully get a good night's rest.
      My System SpecsSystem Spec

  7. #7


    Posts : 87
    Win 10 Enterprise X64


    Quote Originally Posted by Juliet68 View Post
    Quote Originally Posted by HippsieGypsie View Post
    Ok. From that page I linked you can manually download and install it. Yes?
    I did what it suggested to get the April 2919355 but it just didn't work. I also posted this problem a couple days later on the windows 8 forum. Alphanumeric replied and with his suggestion was able to install the update successfully about an hour ago. I also successfully installed the other important updates.

    Thank you, HippsieGypsie, for your help. It's now 2:30 A.M. so I'm going to go to bed and hopefully get a good night's rest.
    this is microsoft install instructions

    1. These KB's must be installed in the following order: clearcompressionflag.exe, KB2919355, KB2932046, KB2959977, KB2937592, KB2938439, and KB2934018.

    KB2919442 is a prerequisite for Windows 8.1 Update and should be installed before attempting to install KB2919355
    do you have 442 intalled
    good luck
      My System SpecsSystem Spec

  8. #8


    Quote Originally Posted by Gamer11 View Post
    Quote Originally Posted by Juliet68 View Post
    Quote Originally Posted by HippsieGypsie View Post
    Ok. From that page I linked you can manually download and install it. Yes?
    I did what it suggested to get the April 2919355 but it just didn't work. I also posted this problem a couple days later on the windows 8 forum. Alphanumeric replied and with his suggestion was able to install the update successfully about an hour ago. I also successfully installed the other important updates.

    Thank you, HippsieGypsie, for your help. It's now 2:30 A.M. so I'm going to go to bed and hopefully get a good night's rest.
    this is microsoft install instructions

    1. These KB's must be installed in the following order: clearcompressionflag.exe, KB2919355, KB2932046, KB2959977, KB2937592, KB2938439, and KB2934018.

    KB2919442 is a prerequisite for Windows 8.1 Update and should be installed before attempting to install KB2919355
    do you have 442 intalled
    good luck
    All installed successfully in the early a.m. of today. In my post above, I mentioned that they were installed in the first paragraph. But thanks for your post.
      My System SpecsSystem Spec

  9. #9


    Posts : 87
    Win 10 Enterprise X64


    Quote Originally Posted by Juliet68 View Post
    Quote Originally Posted by Gamer11 View Post
    Quote Originally Posted by Juliet68 View Post

    I did what it suggested to get the April 2919355 but it just didn't work. I also posted this problem a couple days later on the windows 8 forum. Alphanumeric replied and with his suggestion was able to install the update successfully about an hour ago. I also successfully installed the other important updates.

    Thank you, HippsieGypsie, for your help. It's now 2:30 A.M. so I'm going to go to bed and hopefully get a good night's rest.
    this is microsoft install instructions

    1. These KB's must be installed in the following order: clearcompressionflag.exe, KB2919355, KB2932046, KB2959977, KB2937592, KB2938439, and KB2934018.

    KB2919442 is a prerequisite for Windows 8.1 Update and should be installed before attempting to install KB2919355
    do you have 442 intalled
    good luck
    All installed successfully in the early a.m. of today. In my post above, I mentioned that they were installed in the first paragraph. But thanks for your post.
    glad you get it out
    good luck
      My System SpecsSystem Spec

  10. #10


    Hi. You're welcome. I saw that you posted on the other thread. Glad you got them all installed.
      My System SpecsSystem Spec

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KB2984006 HELP - I'm Lost!
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