Windows 8 and 8.1 Forums


WU, SFC, DISM all effectively "stuck" in the middle

  1. #1


    Posts : 8
    8.1 x64

    WU, SFC, DISM all effectively "stuck" in the middle


    I'm on Windows 8.1.1. One of the July updates, KB2971850, wouldn't install. It returns an error, I believe it was 8007003.

    Others encountered a similar problem, and a suggestion I found was to run "sfc /scannow". I did that, but SFC was unable to complete its work also after a restart. Running SFC now it says there's work pending and a restart is needed.

    I found suggestions to use DISM to fix SFC issues. I tried that, but DISM ultimately says it needs to "roll back" changes, and a restart is required.

    Every restart there's a "preparation" screen on shutdown, an "updating" screen on boot, an automatic reboot afterwards, then on the next boot an "undoing update" phase, then Windows finally finishes booting.

    Windows Update doesn't work properly. The July update that returned the error is not listed anymore, and only one of the August updates is listed. Trying to apply that single August update leads nowhere, it just stays stuck in the downloading stage using CPU and crunching HDD.

    The Window Update troubleshooter in Windows claims it found and fixed problems, but it doesn't really fix anything. Running it again leads to the same errors again indicated as "fixed". I also tried "resetting Windows Update components", using a Microsoft tool. It claims it fixed some issues, but like the internal troubleshooter it doesn't help, and in each subsequent run it again claims it fixed something.

    Any suggestions on how to get DISM/SFC to finish their work? Hopefully then WU will be able to finish the update and resolve the deadlock.

      My System SpecsSystem Spec

  2. #2


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    A full screenshot of the sfc & dism windows might help us to help you.


    Click image for larger version
      My System SpecsSystem Spec

  3. #3


    Posts : 8
    8.1 x64


    Okay.

    SFC immediately says:

    There is a system repair pending which requires reboot to complete. Restart Windows and run sfc again.

    DISM (... /restorehealth) works for a while, generally staying at 20%, then says:

    Error: 3017

    The requested operation failed. A system reboot is required to roll back changes made.
      My System SpecsSystem Spec

  4. #4


    Posts : 8
    8.1 x64


    How can I check what updating happens on shutdown ("preparing...") and on boot?
      My System SpecsSystem Spec

  5. #5


    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center


    Someone with experience in that area may be along soon to help with that.
      My System SpecsSystem Spec

  6. #6


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    In the elevated command prompt type
    dism.exe /image:C:\ /cleanup-image /revertpendingactions

    Reboot into safe mode and run the sfc command again.
      My System SpecsSystem Spec

  7. #7


    Posts : 8
    8.1 x64


    David: Thanks.

    Nuccii: /revertpendingactions needs to be run on an offline image. Is it a good idea to do it from a bootable install media, despite the stale versions of the files on the install medium?

    But before that, I noticed I actually missed some details in CBS.log. I'll try to see first if I can figure them out.
    I don't know if this is the error the starts the chain of reactions, but one of the early explicit errors is:

    CSI 00000008 [SR] Unable to complete pending repair transaction [SR] Error STATUS_OBJECT_PATH_NOT_FOUND doing operation CreateDirectory, [l:154{77}]"\??\C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools"
    I only had up to "Start Menu". I tried creating "Programs", but same error. I also tried creating the whole path. Any idea why it's "not found" or what's [l:154{77}]?
      My System SpecsSystem Spec

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