Windows 8 and 8.1 Forums


Win8 Activation error description not found (new laptop)

  1. #1


    Posts : 1
    windows 8

    Win8 Activation error description not found (new laptop)


    Hi guys, here is my problem.

    I bought an asus laptop yesterday, this laptop came with windows 8 preloaded and in theory pre activated.
    What I did when i got home was turn my computer on, select a lenguage, add my email address, add my home network connection and create a profile. I dont want to need to type my email address everytime i turn this thing on so the profile i created has no password. When adding said profile i noticed that my windows 8 copy was not activated because i also wanted to change my profile pic and it would not allow me to do so, so i go investigate and the message i get is "Activation error description not found" and bellow that is a button that says "activate" and bellow that button there is a link to windows customer service. When i click the button that says "activate" i see a small rotating circle and the words "checking key" and then nothing else.

    So i looked around, and found pretty much nothing that could help me.
    I tried to do a system restore with no luck.
    I tried to reset my system but i need to have a recovery media cd inside or a windows installation disk that i dont have since it came pre-installed.
    I tried to remove everything and re-install windows, i also cant do tha because of the previous reasons.

    So i try to get a recovery copy(looked for recovery in system and opened the one that just said recovery) on some cds or dvds, but when i try to it wont let me because i am missing some files and its just not possible.

    could some one help me?

      My System SpecsSystem Spec

  2. #2


    See the first thread...NB if posting a report use [CODE] tags
      My System SpecsSystem Spec

Win8 Activation error description not found (new laptop)
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