Windows 8 and 8.1 Forums

Updating to windows 8.1 failure (admin. account needed)

  1. #1

    Amman, Jordan
    Posts : 1
    Windows 8 64-bit

    Updating to windows 8.1 failure (admin. account needed)

    Hello all,

    I purchased a new DELL laptop which comes with Windows 8, on the store they wrote that I can update to Windows 8.1 for free, but whenever I try to download it, it tells me the following error : " You need to use an account with Administrator privileges ...." (the screen shot is in the attachments).

    The point is that I do have an administrator account, in fact, I made 2, and also I tried to install it from the default administrator which is hidden usually (from this account I wasn't able to open the store at all).

    Is there any way to fix the problem and start updating my device?

    If anyone knows how to do it I will be really thankful.

    Thank you all in advance,

    Click image for larger version

    Click image for larger version
    Last edited by Brink; 06 Aug 2014 at 10:24. Reason: blacked out email addresses in your screenshot

      My System SpecsSystem Spec

Updating to windows 8.1 failure (admin. account needed)
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