New laptop...Updates failed.

deanolfc

Member
Member
Messages
22
So i bought a new laptop yesterday...proceeded to install the windows 8 updates about 80, On restart then they failed now it is stuck on..Failure configuring windows updates reverting changes....since last night. Any ideas :thumb:

Edit,,,Just been on the Asus site for recovery info which i'll now try.

Method One
Using the Recovery Partition(on selected models)
1. Press < F9 > during bootup.
2. Press [Enter] to select Windows Setup [EMS Enabled].
3. Select the language you want to recover and click Next.
4. Read the ASUS Preload Wizard messages and click Next.
5. Select a partition option and click Next. Partition options:
Recover Windows to first partition only.
This option deletes only the first partition and allows you to keep other partitions, and to create a new system partition as drive "C".
Recover Windows to entire HD.
This option deletes all partitions from your hard disk drive and creates a new system partition as drive "C".
Recover Windows to entire HD with two partitions.
This option deletes all partitions from your hard drive and creates two new partitions "C" (25%) and "D" (75%).

6. Follow the onscreen instructions to complete the recovery process.
 

My Computer

System One

  • OS
    windows 8.1 x64
    Motherboard
    Biostar Group N68S3B
    Hard Drives
    500GB Seagate ST350041 , 2tb Western Digital Green
I hope that works for you? F9 didn't get me any of those options on my ASUS K75DE that shipped with Windows 8.0. The best I could do was a Windows 8 Reset.
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2
Yeah best i could do was a system restore so just refreshing it now , try the updates again.
 

My Computer

System One

  • OS
    windows 8.1 x64
    Motherboard
    Biostar Group N68S3B
    Hard Drives
    500GB Seagate ST350041 , 2tb Western Digital Green
Install your updates in smaller batches, you may find the one that is causing the problem and temporarily hide it until a solution is found or try to install that one by itself.
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510
I had an ASUS all-in-one which came with Windows 8. I had gotten all the way to the 8.1.1 update before I realized it had a fatal flaw and would not go to sleep the second time, but would shut down instead. That system has been replaced by a different model, but the reset to 8.0 worked fine.

I also noticed the updates were taking a very long time to complete. Since the system ships with an anti-virus, I ended up turning it off while I was installing updates. After that, the process seemed to go much quicker and did not show failed items as it had previously.

I also don't check updates that the system does not already have checked, which you may see from time to time. Some updates need prior updates to install correctly, so I don't like to rush the process.

As far as I can tell, the Reset options you list basically just allow to reset the OS partition or both the OS and Data partition. That seems fairly straight forward, unless you have added any partitions which might be removed during that process. I would think it is not referring to any hidden partitions, such as the Recovery Image partition.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Grown
    CPU
    i7 3770K
    Motherboard
    ASUS P8Z77 -v Pro, Z87-Expert
    Memory
    16 G
    Graphics Card(s)
    EVGA GTX 680 Classified (2)
    Hard Drives
    Kingston SSD 240 GB
Yeah this came with MCafee which i just updated took around 15 minutes to even finish, Uninstalled that anyway, Trying just 3 updates at the moment, Showing as 0% so far.
 

My Computer

System One

  • OS
    windows 8.1 x64
    Motherboard
    Biostar Group N68S3B
    Hard Drives
    500GB Seagate ST350041 , 2tb Western Digital Green
I Managed to start installing them in smaller batches then it got to a point where i had to restart and it proceeded to install all of them and it failed again.
 

My Computer

System One

  • OS
    windows 8.1 x64
    Motherboard
    Biostar Group N68S3B
    Hard Drives
    500GB Seagate ST350041 , 2tb Western Digital Green
Not sure what really to tell you, but you uninstalled McAfee. In some cases, they might have left remnants on the system which could still be causing problems. I actually turned off the Firewall and Anti-virus while I was doing updates...

About the only things I can suggest is to check the update history and see if one shows as failed. Quite often, an update will fail on the first attempt but complete later.

If you feel so inclined, you could copy your WindowsUpdate.log to your desktop and copy the last few days from it and paste into a text file. Then attach, zipped if possible.

Also, in some cases, the Dism command will correct some problems with your updates and allow them to complete. This really should not be necessary of a newly Reset System, so you may give the updates some time to complete, and make sure and manually check for updates to see what it shows.

Administrative Command prompt..

DISM /online /Cleanup-Image /RestoreHealth
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Grown
    CPU
    i7 3770K
    Motherboard
    ASUS P8Z77 -v Pro, Z87-Expert
    Memory
    16 G
    Graphics Card(s)
    EVGA GTX 680 Classified (2)
    Hard Drives
    Kingston SSD 240 GB
So i got a error code: 8007041D after deciding to let it do the update on it's own.

Windows update agent also failed, As it's meant to be brand new id be happy to just format it but it has the guarantee.

The update log is empty because i went into change pc settings > general > remove everything from windows and reinstalled it.
 

Attachments

  • Untitled.png
    Untitled.png
    12.9 KB · Views: 90
  • Untitled1.jpg
    Untitled1.jpg
    20.2 KB · Views: 80

My Computer

System One

  • OS
    windows 8.1 x64
    Motherboard
    Biostar Group N68S3B
    Hard Drives
    500GB Seagate ST350041 , 2tb Western Digital Green
Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.


C:\Windows\system32>DISM /online /Cleanup-Image /RestoreHealth


Deployment Image Servicing and Management tool
Version: 6.2.9200.16384


Image Version: 6.2.9200.16384


[==========================100.0%==========================]
The restore operation completed successfully. The component store corruption was
repaired.
The operation completed successfully.


C:\Windows\system32>

I restarted and it started Configuring windows features 100%, It will restart in 2 days automatically to do some updates it now says.
 
Last edited:

My Computer

System One

  • OS
    windows 8.1 x64
    Motherboard
    Biostar Group N68S3B
    Hard Drives
    500GB Seagate ST350041 , 2tb Western Digital Green
List of failed updates, the list goes on and on.

Well that it strange, They have now all successfully installed.
 

Attachments

  • 1.jpg
    1.jpg
    183.3 KB · Views: 83
Last edited:

My Computer

System One

  • OS
    windows 8.1 x64
    Motherboard
    Biostar Group N68S3B
    Hard Drives
    500GB Seagate ST350041 , 2tb Western Digital Green
OK after i ran that FIX i did the updates and you guessed it they Failed! Iv'e had it since the 4th of august from Currys, It's not a hardware issue so i don't think i can return it unless it's hardware, I could format it but unsure weather that will void the warantee.
 

My Computer

System One

  • OS
    windows 8.1 x64
    Motherboard
    Biostar Group N68S3B
    Hard Drives
    500GB Seagate ST350041 , 2tb Western Digital Green
Try the following:
1. Install the updates one at a time based on date of release.
if that fails
2. download the updates manually then run them one at a time based of date of release.
if that fails
3. remove all installed updates, in reverse order of release date, and start over.
if that fials
4. Reinstall the OS from vendor provided OS disks,

Good luck
 

My Computer

System One

  • OS
    Win 8 and Linux (MINT)
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo Win 8 & Toshiba Linux
    Monitor(s) Displays
    Samsung SyncMaster
Ok so i have done a clean boot removed McAfee, disabled Win firewall, started a few updates and now three have failed.
Just downloaded and installed them updates manually they have worked. so far so good :think:
 

Attachments

  • Update part 3 attempt Failed.jpg
    Update part 3 attempt Failed.jpg
    24.1 KB · Views: 228

My Computer

System One

  • OS
    windows 8.1 x64
    Motherboard
    Biostar Group N68S3B
    Hard Drives
    500GB Seagate ST350041 , 2tb Western Digital Green
When you ran the Update troubleshooter, it gave you the option to view the details. Did you do that and what was it showing?

The error, 0x80070057, still mean an invalid parameter. I do not know what parameter it is referring to.

Make sure you are not on a metered connection. Have you tried another network? I once saw someone on a DSL connection and could not do updates. As soon as he went outside and used is neighbor's connection, the updates worked.

I have not yet seen the WindowsUpdate.log listing I requested. The last few days would be good and it may not help, but won't hurt.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Grown
    CPU
    i7 3770K
    Motherboard
    ASUS P8Z77 -v Pro, Z87-Expert
    Memory
    16 G
    Graphics Card(s)
    EVGA GTX 680 Classified (2)
    Hard Drives
    Kingston SSD 240 GB
Ok iv'e made a few developments so to speak, I got to about 30 updates done it required a restart then proceeded to fail and it did restore on its own this time, I was able to download windows 8.1 it installed itself overnight....I decided to contact Asus anyway he gave me instructions...

1: Restart the unit
2: Start pressing F9 upon start up
3: Select EMS enabled and press Enter
4: It will say; Windows is loading files
5: Select Next on the Asus Preload wizard
6: Select “Recovery to the first partition only” and press Next and Finish
7: Click on OK to reboot the unit, once rebooted it will ask to setup the
unit again.

Turns out there is no Option for EMS enable?
I Rma'd back to them and they have given me a rma number.

Ok here is the log.
 

Attachments

  • WindowsUpdate.log
    673 KB · Views: 109
Last edited:

My Computer

System One

  • OS
    windows 8.1 x64
    Motherboard
    Biostar Group N68S3B
    Hard Drives
    500GB Seagate ST350041 , 2tb Western Digital Green
If you have already updated to 8.1, the F9 options will probably not work. There does seem to be a utility called Backtracker or something like that you may be able to use if you want to Reset your system back to a Factory condition. Check the Asus site for it and there may be a link in one of the other threads.

I will check your Update Log...
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Grown
    CPU
    i7 3770K
    Motherboard
    ASUS P8Z77 -v Pro, Z87-Expert
    Memory
    16 G
    Graphics Card(s)
    EVGA GTX 680 Classified (2)
    Hard Drives
    Kingston SSD 240 GB
I have been looking through your log, but not yet finished. Some questions so far.

1. I see a Device Update for a Realtek Audio, do you show that being installed? I do see a HP printer driver which was updated...

The other updates I see installed are KB 2969817 and KB 2962409 (8.1 updates) and KB 2974008 (Explorer Flash)

You might try turning off the Hardware updates by using the Advanced System settings, Hardware tab and the Device Installation Settings. You could set it to allow you to decide.

Have you hidden some updates, like KB2899189 Update for Microsoft Camera Codec Pack for Windows 8.1 for x64-based Systems?

If you reset your system, it may take some time for the Automatic updates to catch up, but right now, it is still showing around 20 updates waiting. You might set the system to ask you what to do, the manually search for updates and install the ones found. Repeat the process until finished. Some updates may not install until an earlier one is set.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Grown
    CPU
    i7 3770K
    Motherboard
    ASUS P8Z77 -v Pro, Z87-Expert
    Memory
    16 G
    Graphics Card(s)
    EVGA GTX 680 Classified (2)
    Hard Drives
    Kingston SSD 240 GB
OK thanks for checking the log, I see a realtek audio in installed programs, not sure if i need that?
I have never connected a printer to the laptop, I hid some updates yes but there not there now.

I'm currently installing KB2975719.
 

My Computer

System One

  • OS
    windows 8.1 x64
    Motherboard
    Biostar Group N68S3B
    Hard Drives
    500GB Seagate ST350041 , 2tb Western Digital Green
Back
Top