Hello out there. I am in dire need of expert help.
I have two desktops running Windows 8.1 Pro x64. In one of them, Windows Update KB2973201 is failing to install. (I have installed at least two other updates after this, so the problem is not related to Windows Update not working.)
The KB2973201 update can be initially installed, either when I use Control Panel/Windows Update/Select Update or when I install it manually, using the file downloaded from Microsoft -- I have verified this using Control Panel/Windows Update/View Update History: KB2973201 appears as installed "pending restart".
After rebooting the system, however, Control Panel/Windows Update/View Update History shows "status failed" for KB2973201. Details for the failure are like this (I have tried to install KB2973201 many, many times):
Running the Windows Update Troubleshooter (I have done this many, many times) gives the following messages:
Detailed information about the errors includes messages such as these:
After running the Windows Update Troubleshooter, I rebooted and tried to reinstall KB2973201, with same results -- installed pending restart and, after rebooting, installation failed. It seems that something corrupt was preventing the installation of KB2973201 during reboot.
Resorting to Microsoft forums and Eight Forums, I found a suggestion to run sfc /scannow on an elevated command prompt to solve problems with Windows Update. I did it and the result was:
The pertaining part of the log (that is, the last lines) has the message:
Investigating a bit more, I found, in these forums, the suggestion of running DISM, when sfc cannot fix the component store corruption problems. I did the following:
However, after all these steps:
I am totally baffled and cannot find any other suggestions in any forum. I would greatly appreciate if somebody could suggest something.
Lastly, KB2973201 is about a bug in the virtual keyboard -- which I don't and won't ever use on this desktop. I am strongly tempted to tell Windows Update to hide it and just forget about it.
I have two desktops running Windows 8.1 Pro x64. In one of them, Windows Update KB2973201 is failing to install. (I have installed at least two other updates after this, so the problem is not related to Windows Update not working.)
The KB2973201 update can be initially installed, either when I use Control Panel/Windows Update/Select Update or when I install it manually, using the file downloaded from Microsoft -- I have verified this using Control Panel/Windows Update/View Update History: KB2973201 appears as installed "pending restart".
After rebooting the system, however, Control Panel/Windows Update/View Update History shows "status failed" for KB2973201. Details for the failure are like this (I have tried to install KB2973201 many, many times):
Security Update for Windows (KB2973201)
Installation date: 28/07/2014 14:32
Installation status: Failed
Error details: Code 80070003
Update type: Important
Fix for KB2973201
Installation date: 28/07/2014 14:32
Installation status: Failed
Error details: Code 80070003
Update type: Important
Fix for KB2973201
Running the Windows Update Troubleshooter (I have done this many, many times) gives the following messages:
Service registration is missing or corrupt -- fixed
Windows Update error 0x80070057 (2014-07-28-7-03_12_27P) -- fixed
Problems installing recent updates -- fixed
Windows Update error 0x80070057 (2014-07-28-7-03_12_27P) -- fixed
Problems installing recent updates -- fixed
Detailed information about the errors includes messages such as these:
Windows Update |
Issues found | ||||
Service registration is missing or corrupt | Fixed | |||
| ||||
Windows Update error 0x80070057(2014-07-28-T-03_12_27P) | Fixed | |||
| ||||
Problems installing recent updates | Fixed | |||
|
Potential issues that were checked | ||
Windows Update environment variables are incorrect | Issue not present | |
Some security settings are missing or have been changed | Issue not present | |
Check for missing or corrupt files | Issue not present | |
Windows Update services are not running | Issue not present | |
Cryptographic service components are not registered | Issue not present |
Issues found | Detection details |
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After running the Windows Update Troubleshooter, I rebooted and tried to reinstall KB2973201, with same results -- installed pending restart and, after rebooting, installation failed. It seems that something corrupt was preventing the installation of KB2973201 during reboot.
Resorting to Microsoft forums and Eight Forums, I found a suggestion to run sfc /scannow on an elevated command prompt to solve problems with Windows Update. I did it and the result was:
C:\Windows\system32>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 23% complete.
Windows Resource Protection could not perform the requested operation.
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 23% complete.
Windows Resource Protection could not perform the requested operation.
The pertaining part of the log (that is, the last lines) has the message:
2014-07-25 18:17:37, Info CSI 000000db [SR] Beginning Verify and Repair transaction
2014-07-25 18:17:38, Info CSI 000000e5 [SR] Repairing corrupted file [ml:520{260},l:174{87}]"\??\e:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\System Tools"\[l:36{18}]"Command Prompt.lnk" from store
2014-07-25 18:17:38, Info CSI 000000e5 [SR] Repairing corrupted file [ml:520{260},l:174{87}]"\??\e:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\System Tools"\[l:36{18}]"Command Prompt.lnk" from store
Investigating a bit more, I found, in these forums, the suggestion of running DISM, when sfc cannot fix the component store corruption problems. I did the following:
- Run Dism /online /cleanup-Image /CheckHealth
and did not get any report about corruption - Run Dism /online /cleanup-Image /ScanHealth
and, after some time, got a message saying that there was corruption and it was recoverable - Run Dism /online /cleanup-Image /RestoreHealth
and, after some time, got a message saying all corruption was fixed
However, after all these steps:
- sfc /scannow still fails at 23% with the same error message in the log
- DISM does not report any corruption in the component store
- KB2973201 still fails to install upon rebooting
I am totally baffled and cannot find any other suggestions in any forum. I would greatly appreciate if somebody could suggest something.
Lastly, KB2973201 is about a bug in the virtual keyboard -- which I don't and won't ever use on this desktop. I am strongly tempted to tell Windows Update to hide it and just forget about it.
My Computer
System One
-
- OS
- Win 8.1
- Computer type
- PC/Desktop