Windows 8 and 8.1 Forums


Unable to 'configure' Windows updates since 'refreshing' l

  1. #1


    Posts : 5
    windows 8

    Unable to 'configure' Windows updates since 'refreshing' l


    Hello all.

    My Dell Inspiron 3520 was going quite slow for unknown reasons so I decided to 'refresh' it using Windows advanced start-up setting. Since that time I have been unable to install Windows updates. Well, I can 'install' them, but they won't 'configure'. Once installed and 'configured' 100% I get this error message advising following reboot : "Failure to configure updates. Reverting changes". The laptop then stays paralysed on that screen.

    This only started to happen AFTER I "refreshed" my laptop, which was running Windows 8.1 pretty-much problem-free, though a bit slowly, until a week ago. For now I have found a temporary 'fix' by disabling automatic updates; otherwise the laptop is constantly stuck on the "failure to configure updates" error page (because, obviously, it's automatically attempting to install updates). I have done all the standard troubleshooting, including running MS Fix It, Dell Dr ('My Dell' found no hardware issues), MS Malware removal and Mcafee anti-malware. All reported "no issues". I have been in command prompt and found no issues I even tried to 'refresh' the laptop again two more times. I have also spoken to two Windows "technicians" and allowed one of them to remotely access my laptop. He found no issues or "violations".

    Obviously, the temporary 'fix' of turning off auto-updates isn't a long term solution, and 'refreshing' the laptop hasn't helped (it actually caused the issue). Running Windows 8 on Dell Inspiron 3520.

    Any advice, guys?

    I'm guessing full format needed? - Would a format resolve the issue, since a 'refresh' caused it?



    Thanks for reading.

      My System SpecsSystem Spec

  2. #2


    Posts : 87
    Win 10 Enterprise X64


    Have you tried system restore to a good working spot
    before format you can use reset factory settings
    you can try this in safemode
    http://download.microsoft.com/downlo...nostic.diagcab
    give a boot from your DVD and give automatic repair a try
      My System SpecsSystem Spec

  3. #3


    Posts : 5
    windows 8


    Quote Originally Posted by Gamer11 View Post
    Have you tried system restore to a good working spot
    before format you can use reset factory settings
    you can try this in safemode
    http://download.microsoft.com/downlo...nostic.diagcab
    give a boot from your DVD and give automatic repair a try
    Thanks. Yes, I've tried that.
    I cannot restore to a point before I did the system refresh.
    No DVD came with the laptop.
      My System SpecsSystem Spec

  4. #4


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    How many update do you have to install?
      My System SpecsSystem Spec

  5. #5


    Posts : 5
    windows 8


    Since I did the most recent refresh one week ago I now have 150 updates!
      My System SpecsSystem Spec

  6. #6


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    No wonder your driving your computer crazy.

    Download and run the Windows Update Troubleshooter:
    Open the Windows Update troubleshooter - Microsoft Windows Help

    To install your updates, install them 5 at a time, you may hit the one that is causing the problem probably a .Net Framework update which you should install by itself.
      My System SpecsSystem Spec

  7. #7


    Posts : 5
    windows 8


    Quote Originally Posted by Nuccii View Post
    No wonder your driving your computer crazy.

    Download and run the Windows Update Troubleshooter:
    Open the Windows Update troubleshooter - Microsoft Windows Help

    To install your updates, install them 5 at a time, you may hit the one that is causing the problem probably a .Net Framework update which you should install by itself.
    I've tried installing 10 at a time and randomly. It seems to be a problems installing ANY updates, because I get the 'failure configuring updates' error no matter which update/s I try to install. It really is driving my crazy!
      My System SpecsSystem Spec

  8. #8


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    As a test, just try one.
      My System SpecsSystem Spec

  9. #9


    Posts : 87
    Win 10 Enterprise X64


    Quote Originally Posted by cdy1 View Post
    Quote Originally Posted by Nuccii View Post
    No wonder your driving your computer crazy.

    Download and run the Windows Update Troubleshooter:
    Open the Windows Update troubleshooter - Microsoft Windows Help

    To install your updates, install them 5 at a time, you may hit the one that is causing the problem probably a .Net Framework update which you should install by itself.
    I've tried installing 10 at a time and randomly. It seems to be a problems installing ANY updates, because I get the 'failure configuring updates' error no matter which update/s I try to install. It really is driving my crazy!
    try to use
    http://download.microsoft.com/downlo...nostic.diagcab
    on your pc settings you can reset it to factory settings and start clean again if you would
      My System SpecsSystem Spec

  10. #10


    Posts : 5
    windows 8


    Thanks.
    I have tried that already. Many times. And I've refreshed the laptop 3 times!
    Last edited by cdy1; 30 Jul 2014 at 07:57.
      My System SpecsSystem Spec

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