Unable to update KB2956575 and KB2955164

Vizjerie

New Member
Messages
4
I am having other issues with my brand new laptop so i want to see if having the updates will fix the issue.

I manually did the 4 updates i got for 8.1 and it came down to 2 of them that wont work. When i restart i get to about 87% and it says unable to install, reversing changes and so on.

These are the errors.
Update for Windows 8.1 for x64 - based systems (kb2956575)
Failed to install

Update for Windows 8.1 for x64 - based systems (kb2955164)
Failed to install

I am using a laptop, HP Envy TS17 Series
Intel core i7
16gb ram
nvidia 740 series card 2gb.


any help would be appreciated it, thanks!
 

My Computer

System One

  • OS
    8
What other issues were you having with the computer that made you decide to install these KBs you stated and where did you get the info to do so.
Usually updates are done through automatic updates, if they don't appear there, you usually don't need them. So what are the issues you are experiencing.
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510
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