Windows 8 and 8.1 Forums


Unable to update KB2956575 and KB2955164

  1. #1

    Unable to update KB2956575 and KB2955164


    I am having other issues with my brand new laptop so i want to see if having the updates will fix the issue.

    I manually did the 4 updates i got for 8.1 and it came down to 2 of them that wont work. When i restart i get to about 87% and it says unable to install, reversing changes and so on.

    These are the errors.
    Update for Windows 8.1 for x64 - based systems (kb2956575)
    Failed to install

    Update for Windows 8.1 for x64 - based systems (kb2955164)
    Failed to install

    I am using a laptop, HP Envy TS17 Series
    Intel core i7
    16gb ram
    nvidia 740 series card 2gb.


    any help would be appreciated it, thanks!

      My System SpecsSystem Spec

  2. #2


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    What other issues were you having with the computer that made you decide to install these KBs you stated and where did you get the info to do so.
    Usually updates are done through automatic updates, if they don't appear there, you usually don't need them. So what are the issues you are experiencing.
      My System SpecsSystem Spec

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