Windows 8 and 8.1 Forums


Can't activate Windows 8.1 due to product key issue

  1. #1


    Posts : 4
    8.1

    Can't activate Windows 8.1 due to product key issue


    Hi,

    I currently have an issue with activating Windows 8.1. I bought a Samsung series 7 chronos NP780 last November that came with Windows 8 installed already. I upgraded to 8.1 a few days ago and left it overnight to complete. Everything went fine up until I had to activate it. It says that the product key is incorrect and to enter a different one. I have looked at the box that the laptop came in, the manuals in it and on the laptop itself and there is no product key to be found. One or two of the manuals/booklets might be missing but I'm fairly sure that the product key is within the BIOS so should it not recognise the product key itself automatically and complete the upgrade without asking me for the key? I ran belarc to can by laptop and at the section where the product key should be it says "Key: None activated". I also ran keyfinder and the key it gave me back didnt work (although the end of it seems to match the end of the one that is listed as the "current product key".

    I have rang Samsung, the store that I bought it from and Microsoft and they have all been telling me to go to the other about it and its very frustrating. Any help would be much appreciated!

      My System SpecsSystem Spec

  2. #2


    Posts : 4
    8.1


    Anybody? I'm really stuck here.
      My System SpecsSystem Spec

  3. #3


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    When you bought the computer was it Windows 8 and now are your trying to update to Windows 8.1 Pro. If this is the case, you will have to purchase a Pro Key.

    EDIT: should have read purchase a Pro upgrade Key.
      My System SpecsSystem Spec

  4. #4


    Posts : 4
    8.1


    I don't think so. Belarc says that my OS is "Windows 8.1 (x64) (build 9600)".

    The upgrade was one that Windows kept telling me to do ever since I got the laptop. I'd get a little pop up every now and again saying that I could update to 8.1 for free in the Windows Store. I ignored it for a few months but decided to go ahead and update it last week. I really wish I didn't now....

    Is there even a way that I can revert back to Windows 8 or am I stuck in this limbo that is a non fully activated Windows 8.1?
      My System SpecsSystem Spec

  5. #5


    Perth, Western Australia
    Posts : 69
    7 Pro & 8.1 Pro & 8.1 Pro


    Don't know if this is any help but....

    I bought a Windows 8 Pro pack (2 in fact). Installed 1 on my laptop which is still W8.

    Tried to load the second on my new desktop and it wouldn't accept the key.

    I used a generic key then used my second key and it worked....

    Could you try something similar? :?
      My System SpecsSystem Spec

  6. #6


    Canada
    Posts : 1,950
    windows 8.1 Update 1 Pro 64bit


    Press Win key and hit Pause Break. Does it show Windows 8.1 and is Windows activated.

    From what I've seen by your specs it was not the Pro version and when you updated you should have not needed to enter the product key. Run this tutorial and run Option 5 to find what key is in the system and if it matches exactly what you entered.
      My System SpecsSystem Spec

  7. #7


    I have updated this script to show both the installed key and OEM bios key.... See if they match
    Can't activate Windows 8.1 due to product key issue Attached Files
      My System SpecsSystem Spec

  8. #8


    Posts : 4
    8.1


    Quote Originally Posted by Superfly View Post
    I have updated this script to show both the installed key and OEM bios key.... See if they match

    Yes it worked! It brought up the OEM key. Every other key finder gave me a wrong one but that worked perfectly. Thanks a million for that. Thanks to everyone else who replied as well.
      My System SpecsSystem Spec

  9. #9


    Posts : 2
    Windows 8.1


    Hi guys,

    I have the same problem here, ugraded to 8.1 and can't activate it. the key doesn't work. just did run the Superfly's KeyFinder and have got the same key I had. It shows that both installed and OEM(what's that?)keys are similar...
    also ''activate online'' doesn't work, another option says ''enter a new product key''(why new?) but it's not accepting my current key...
    ANY HELP???? PLEASE >????
      My System SpecsSystem Spec

  10. #10


    Posts : 2
    Windows 8.1


    Quote Originally Posted by Servo View Post
    Quote Originally Posted by Superfly View Post
    I have updated this script to show both the installed key and OEM bios key.... See if they match

    Yes it worked! It brought up the OEM key. Every other key finder gave me a wrong one but that worked perfectly. Thanks a million for that. Thanks to everyone else who replied as well.
    Hi guys,

    I have the same problem here, ugraded to 8.1 and can't activate it. the key doesn't work. just did run the Superfly's KeyFinder and have got the same key I had. It shows that both installed and OEM(what's that?)keys are similar...
    also ''activate online'' doesn't work, another option says ''enter a new product key''(why new?) but it's not accepting my current key...
    ANY HELP???? PLEASE >????
      My System SpecsSystem Spec

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Can't activate Windows 8.1 due to product key issue
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