Windows 8 and 8.1 Forums


Can't activate Windows 8.1 due to product key issue

  1. #81


    Posts : 11
    windows 8


    I'm not sure if this is the correct forum fr this.
    I have windows 8 on a Dell Inspiron laptop.
    I tried to do a Dell Restore but now I can't activate Windows.
    It won't accept my OEM Windows key.
    Windows 8 came with my laptop.

    Running WDT it says invalid licence but I bought the laptop legally.
    I also get the error 0xc0000022 sometimes.

    I started the Software Protection Service before running WDT but after WDT it had stopped for an unknown reason.

    I ran WDT and got this result:

    Windows Diagnostic Information
    ------------------------------

    Tool Version: 6.2.9200.16384
    Licensing Status: Unlicenced
    Licensing Status Reason: 0xC004F014
    Local Genuine State: Invalid Licence
    Local Genuine Result P: 0
    Last Online Genuine Result:
    Grace Time Minutes: 0
    Total Grace Days: 0
    Validity Expiration:
    Active Partial Product Key: M4DHT
    Active Product Key Pid2: 00179-60240-27497-AAOEM
    O S Version: 6.2.9200.2.00010300.0.0.101
    Product Name: Windows 8
    Processor Architecture: x64
    Edition Id: Core
    Build Lab: 9200.win8_rtm.120725-1247
    Time Zone: Eastern Standard Time(GMT-05:00)
    Active Sku Id:
    Active Sku Description:
    Product Uniqueness Groups:
    Active Product Key P Key Id:
    Active Product Key Pid Ex: 05426-01796-024-027497-02-4105-9200.0000-2962012
    Active Product Key Channel: OEMM
    Active Volume Customer Pid:
    Offline Installation Id:
    Domain Joined: false
    Computer Sid: S-1-5-21-2888928341-1759600752-2764383063
    Product L C I D: 1033
    User L C I D: 1033
    System L C I D: 1033
    Code Signing: SIGNED_INFO_PRS_SIGNED
    Service Available: false
    Oem Marker Version: 0x00020001
    Oem Id: DELL
    Oem Table Id: QA09
    Manufacturer: Dell Inc.
    Model: Dell System Inspiron 7720
    Install Date: 20121022192218.000000-240
    Result: PASS
    Tampered Items:
    Server Props: 0xc0000022

    ****** Errors from Event Log *****
    Message: The Software Protection service failed to start. 0x80070005
    6.2.9200.16384
    Time Written: : 20160101195018.000000-000
    Message: The Software Protection service failed to start. 0x80070005
    6.2.9200.16384
    Time Written: : 20160101194946.000000-000
    Message: The Software Protection service failed to start. 0x80070005
    6.2.9200.16384
    etc. Software Protection service failed to start.


    ===================
    running slmgr dlv gave me this:
    Microsoft (R) Windows Script Host Version 5.8
    Copyright (C) Microsoft Corporation. All rights reserved.

    Error: 0xC0000022 On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0xC0000022' to display the error text.
    Last edited by GMO123; 02 Jan 2016 at 23:50. Reason: adding more info

      My System SpecsSystem Spec

  2. #82


    Hi GMO123

    Sorry for the late reply...
    ( I have kinda lost interest after trying to help people and then have them not bothering to reply to help me to help others..)

    But your issue is a permissions corruption on licencing files.

    These can only be fixed from a USB/DVD boot into "repair" and a restore from a system restore point prior to the corruption (use the earliest) - or a clean install from there (do not run setup from within Windows - that won't work)
      My System SpecsSystem Spec

  3. #83


    Posts : 11
    windows 8


    Quote Originally Posted by Superfly View Post
    Hi GMO123

    Sorry for the late reply...
    ( I have kinda lost interest after trying to help people and then have them not bothering to reply to help me to help others..)

    But your issue is a permissions corruption on licencing files.

    These can only be fixed from a USB/DVD boot into "repair" and a restore from a system restore point prior to the corruption (use the earliest) - or a clean install from there (do not run setup from within Windows - that won't work)
    Thank you for your reply.
    I created a windows 8 iso USB file using Rufus as per instructions on this forum.

    I don't have a restore point before the corruption.

    Sorry but I don't understand the point about not running setup from within Windows.

    Do I start Windows with the iso file on the USB plugged into my laptop?
    And then what happens? How do I get a clean install?

    Or is what I'm doing correct?

    Thank you.
      My System SpecsSystem Spec

  4. #84


    Quote Originally Posted by GMO123 View Post

    Do I start Windows with the iso file on the USB plugged into my laptop?
    And then what happens? How do I get a clean install?

    Or is what I'm doing correct?

    Thank you.
    Yes that's correct - Windows will activate with the key in the bios automatically when online.
      My System SpecsSystem Spec

  5. #85


    Posts : 11
    windows 8


    OK so I simply re-start my PC with the USB iso file plugged into my Dell laptop.

    I don't go into Advanced Startup and choose the option to re-start using a USB?

    I'm confused by "do not run setup from within Windows - that won't work".
    Does that mean restart and tap on F12 before Windows starts up?

    I also found a Dell Recovery USB I made using Dell Backup and Recovery in January 2013 when I bought the laptop.
    I wonder if the Dell Recovery USB or the Windows iso would be better, or are they the same essentially?

    Thank you.





    Thank you.
    Last edited by GMO123; 04 Jan 2016 at 12:02. Reason: additional information
      My System SpecsSystem Spec

  6. #86


    Quote Originally Posted by GMO123 View Post
    OK so I simply re-start my PC with the USB iso file plugged into my Dell laptop.

    I don't go into Advanced Startup and choose the option to re-start using a USB?

    I'm confused by "do not run setup from within Windows - that won't work".
    Booting into existing Windows and doing an upgrade will not fix the file permission corruptions - thus booting from USB is advisable.
    Quote Originally Posted by GMO123 View Post
    Does that mean restart and tap on F12 before Windows starts up?
    If that brings up the boot menu to select USB then yes- Remember to select "custom" from setup not upgrade.

    Quote Originally Posted by GMO123 View Post
    I also found a Dell Recovery USB I made using Dell Backup and Recovery in January 2013 when I bought the laptop.
    I wonder if the Dell Recovery USB or the Windows iso would be better, or are they the same essentially?
    Pretty much - the recovery has drivers and stuff (Dell applications etc).
      My System SpecsSystem Spec

  7. #87


    Posts : 11
    windows 8


    This is so discouraging. Pushing F12 does not bring up an option for USB nor custom.

    Pushing F12 I get this on the screen:
    Boot mode set to UEFI: Secure Boot on
    UEFI Boot: Windows Boot Manager
    Network Boot

    Below this are other options such as Settings and Diagnostic and another option. Going into this last option (select then enter) it brings up a new screen, and it says the Boot Mode has two additional options: 1) Legacy Boot mode, Secure Boot Off
    2) UEFI Boot mode, Secure Boot Off.

    I'm not sure if the Boot mode is correct or not, or should be changed, or something else done.
    Last edited by GMO123; 04 Jan 2016 at 15:42. Reason: additional information
      My System SpecsSystem Spec

  8. #88


    Quote Originally Posted by GMO123 View Post
    This is so discouraging. Pushing F12 does not bring up an option for USB nor custom.
    There's an option for UEFi and another one for network.
    Try UEFI boot... post a screenshot so thatwe can see what you see...
      My System SpecsSystem Spec

  9. #89


    Posts : 11
    windows 8


    I found this so I'm going to try it (substituting USB for DVD/CD).
    How to enable boot from DVD option with UEFI boot mode enabled. (Windows 8) | Dell US



    I tried this. Got the USB option on the startup screen but it still goes into the normal setup, ignoring the USB.
    I'll try it again. Maybe I did something wrong. Didn't work on the 2nd try.

    Don't know what's wrong.
    Unfortunately nothing works.
    Can't update. Can't go to Windows 8.1.And
    now I can't even start from scratch.
    Last edited by GMO123; 04 Jan 2016 at 16:27. Reason: additional information
      My System SpecsSystem Spec

  10. #90


    Must say I'm confused as well - normally one creates a bootable USB with e.g. Rufus (you can select UEFI from there) and set firmware to boot the USB.

    I'm thinking your USB drive is not bootable - are you using the recovery version or the downloaded Windows ISO?
      My System SpecsSystem Spec

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Can't activate Windows 8.1 due to product key issue

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