Windows 8 and 8.1 Forums


Can't activate Windows 8.1 due to product key issue

  1. #11


    Read the sticky buddy ...
    Please Read: Activation troubleshooting


      My System SpecsSystem Spec

  2. #12


    Posts : 279
    64-bit Windows 8.1 Pro


    Have you tried to activate your account by phone??

    Activate Windows 7 by Phone - Windows 7 Help Forums

    This tutorial works with Windows 8 as well.
      My System SpecsSystem Spec

  3. #13


    Morning all and hello first post! I have the same problem, overnight the desktop is showing watermark Windows 8.1 pro Build 9600. Cannot activate windows (even though it was before the watermark appeared). Managed to get product key using Jelly Bean, that did not work on activation screen. Tried using SuperFly's ShowKey script but I get the message back " Key not present in firmware".

    Any ideas and why would that message come up if Product key should be in BIOS/Motherboard?

    Any help would be appreciated. Thanks.
      My System SpecsSystem Spec

  4. #14


    Quote Originally Posted by juttherevelator View Post
    Morning all and hello first post! I have the same problem, overnight the desktop is showing watermark Windows 8.1 pro Build 9600. Cannot activate windows (even though it was before the watermark appeared). Managed to get product key using Jelly Bean, that did not work on activation screen. Tried using SuperFly's ShowKey script but I get the message back " Key not present in firmware".

    Any ideas and why would that message come up if Product key should be in BIOS/Motherboard?

    Any help would be appreciated. Thanks.
    Welcome to the forum.

    Run a diagnostic report - I'll have a look when I get home in a bit.
      My System SpecsSystem Spec

  5. #15


    Thank you.

    Diagnostic Report
    -----------------------------------------
    Windows Validation Data-->
    ToolVersion: 6.3.9600.16384
    LicensingStatus: In Notification
    LicensingStatusReason: 0xC004F00F
    LocalGenuineState: Invalid license
    LocalGenuineResultP: 0
    LastOnlineGenuineResult:
    GraceTimeMinutes: 0
    TotalGraceDays: 0
    ValidityExpiration:
    ActivePartialProductKey: 9D6T9
    ActiveProductKeyPid2: 00261-50000-00000-AA385
    OSVersion: 6.3.9600.2.00010100.0.0.048
    ProductName: Windows 8.1 Pro
    ProcessorArchitecture: x64
    EditionId: Professional
    BuildLab: 9600.winblue_r7.150109-2022
    TimeZone: GMT Standard Time(GMT)
    ActiveSkuId: c06b6981-d7fd-4a35-b7b4-054742b7af67
    ActiveSkuDescription: Windows(R) Operating System, VOLUME_KMSCLIENT channel
    ProductUniquenessGroups: 55c92734-d682-4d71-983e-d6ec3f16059f
    ActiveProductKeyPKeyId: ace182fe-75fe-ee4b-31e7-9fb20a237002
    ActiveProductKeyPidEx: 06401-02615-000-000000-03-2057-9600.0000-0512015
    ActiveProductKeyChannel: Volume:GVLK
    ActiveVolumeCustomerPid: 06401-00206-271-329395-03-2057-9600.0000-3432013
    OfflineInstallationId: 651215481613823242826125589446724204063714917797660145814631041
    DomainJoined: false
    ComputerSid: S-1-5-21-4038950816-3228242815-1002493575
    ProductLCID: 1033
    UserLCID: 2057
    SystemLCID: 1033
    CodeSigning: SIGNED_INFO_PRS_SIGNED
    ServiceAvailable: true
    OemMarkerVersion:
    OemId:
    OemTableId:
    Manufacturer: Gigabyte Technology Co., Ltd.
    Model: To be filled by O.E.M.
    InstallDate: 20140117133513.000000+000


    Health Check Data-->
    Result: PASS
    TamperedItems:


    Genuine Authorization Data-->
    ServerProps: 0xc004f200




    Activation Diagnostic Tool for Windows 8.x
    Created by Superfly for EightForums
      My System SpecsSystem Spec

  6. #16


    Dunno about that PC being OEM... your bios OEM marker tables are not populated...

    You have the wrong key installed - did you buy the PC pre-installed like this? if so, it's not legit as it's has a volume licence installed. You need to install a genuine retail key.
      My System SpecsSystem Spec

  7. #17


    Hi again and thanks for reply. I bought the PC second hand but was only a few months old. The bloke I bought it off wanted to go back to an xbox as he couldn't play COD on a keyboard. I didn't have the heart to tell him that you can buy controllers Anyway, he had it built for him, I have all the original boxes for graphics card, PSU etc. Looks like the OS might be hooky then? Funny thing is I've had it over a year now with no issues and was activated. Seems to have happened almost overnight. I'll post Licence report....
      My System SpecsSystem Spec

  8. #18


    Microsoft (R) Windows Script Host Version 5.8
    Copyright (C) Microsoft Corporation. All rights reserved.

    Software licensing service version: 6.3.9600.16497

    Name: Windows(R), Professional edition
    Description: Windows(R) Operating System, VOLUME_KMSCLIENT channel
    Activation ID: c06b6981-d7fd-4a35-b7b4-054742b7af67
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 06401-02615-000-000000-03-2057-9600.0000-0512015
    Product Key Channel: Volume:GVLK
    Installation ID: 651215481613823242826125589446724204063714917797660145814631041
    Partial Product Key: 9D6T9
    License Status: Notification
    Notification Reason: 0xC004F00F.
    Remaining Windows rearm count: 1000
    Remaining SKU rearm count: 1001
    Trusted time: 20/02/2015 12:05:40
    Configured Activation Type: All
    Please use slmgr.vbs /ato to activate and update KMS client information in order to update values.


    ************** Errors from Event Log *************

    Message: License Activation (slui.exe) failed with the following error code:
    hr=0x8007007B
    Command-line arguments:
    RuleId=eeba1977-569e-4571-b639-7623d8bfecc0;Action=AutoActivate;AppId=55c92734-d682-4d71-983e-d6ec3f16059f;SkuId=c06b6981-d7fd-4a35-b7b4-054742b7af67;NotificationInterval=1440;Trigger=UserLogon;SessionId=1
    Time Written: 20150220113226.000000-000


    There are more on the event log but all the same just different times....
      My System SpecsSystem Spec

  9. #19


    Yup, the only way these can be activated is via an exploit... Windows can't find it to re-activate thus you lost activation.. maybe MS has released an update to nuke it or a setting in the registry has been changed - The licence report would show the IP of the KMS server if it was a proper volume licence installation.
      My System SpecsSystem Spec

  10. #20


    Makes sense and also what I thought! Thanks for confirming. I did get the PC for a bargain so can't complain too much!
      My System SpecsSystem Spec

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Can't activate Windows 8.1 due to product key issue

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