Windows 8 and 8.1 Forums


Can't activate Windows 8.1 due to product key issue

  1. #101


    Quote Originally Posted by sistersister512 View Post
    Hi! I bought my laptop new about 3 years ago with windows 8. I updatd to windows 8.1 some time ago. Recently (a few months ago) I had a bunch of problems with my laptop and I brought it to a tech place to get it fixed. When I got it back I've had some thing in the corner of my screen saying "activate windows, go to PC settings to activate windows", and it also says "Windows 8.1 Pro, Build 9600". I don't think I ever purchased Windows 8.1 Pro. My sister has the exact same laptop as me and she has regular windows 8.1. I ran the superfly key finder and it found an installed key and an OEM key. They are both different. I tried using each of these to activate my windows but I got the error code 0x8007007B with the text "the file name, directory name, or volume label syntax is incorrect."

    I don't know why my windows won't activate! My sister has the exact same laptop and hers runs 8.1 without a problem, and she can find her key using Belarc. Also, hers doesn't run Windows 8.1 pro, just regular 8.1. I don't know how I ended up with 8.1 pro? Anyway, what should I do?
    Hi sistersister512,

    Chances are that the tech incorrectly installed Pro when in fact they should have installed the core version.
    If ShowKey displays "Win 8.1 RTM" only (i.e without "Pro" or "N" or "SingleLanguage" in the description), then you will need to download that version and install it. It will activate automatically with the key built-into the firmware. To confirm please post the OEM Edition description that ShowKey displays.

      My System SpecsSystem Spec

  2. #102


    Posts : 5
    Windows 8.1

    Another Product Key Question


    I have read through this thread and found it very informative. However, I didn't quite find exactly what I was looking for in my situation.

    I bought a used laptop last year that originally had Windows 7 Pro installed. It had been upgraded to Windows 8.1 Pro before I purchased it. I recently had the Windows message that I had an Invalid Product Key and needed to Activate Windows again. From what I can tell, the product key was a group license and is now expired for my use.

    Rather than go through all the trouble of trying to figure out how to get around this, I purchased a valid Retail version of Windows 8.1. My computer is working great otherwise, and I don't want to risk losing any of the installed drivers since I do not have any of the original disks. I tried just entering my new product key, but that obviously doesn't work.

    My question is, what is the best way to get my valid retail copy up and running with my new Product Key, without having to do a complete clean install. I have backed everything up, just in case I need it, but I would definitely prefer to do this as simply as possible so I don't have to spend days setting everything back up.
      My System SpecsSystem Spec

  3. #103


    Hi shartly

    We will need to determine the cause of the problem first. Please post a diagnostic report.
    Please Read: Activation troubleshooting
      My System SpecsSystem Spec

  4. #104


    Posts : 5
    Windows 8.1


    WDT just sits and spins....

    I was able to run ShowKeyPlus and got this info:

    Windows Product Key Information

    Product Name: Windows 8.1 Pro with Media Center

    Product ID: 00261-XXXXX-XXXXX-AA362

    Installed Key: 789NJ-XXXXX-XXXXX-XXXXX-J8D3P

    Original Key: D6RD9-XXXXX-XXXXX-XXXXX-FCWWJ

    Original Edition: Win Next Starter Retail

    OEM Key: OEM key not present in firmware
    Last edited by shartley; 20 Jan 2016 at 16:23.
      My System SpecsSystem Spec

  5. #105


    Quote Originally Posted by shartley View Post
    WDT just sits and spins....
    Means it can't interpret the licencing files - it's probably corrupt/missing - try the scripts at the bottom of the page, see if those work.
      My System SpecsSystem Spec

  6. #106


    Posts : 5
    Windows 8.1


    Can't copy and paste the script, so here is the essential info:

    Line: 49
    Char: 1
    Error: File not Found
    Code: 800A0035
    Source: Microsoft VBScript runtime error
      My System SpecsSystem Spec

  7. #107


    Quote Originally Posted by shartley View Post
    Can't copy and paste the script, so here is the essential info:

    Line: 49
    Char: 1
    Error: File not Found
    Code: 800A0035
    Source: Microsoft VBScript runtime error
    I'm afraid your install has missing files and a reinstall needs to be done.
    Having a Pro key, you should install the Win 8.1 Pro version over Media Centre - that will fix not only the corruption but activation as well.
      My System SpecsSystem Spec

  8. #108


    Posts : 5
    Windows 8.1


    Ok, so a full Clean install with my new Windows 8.1 Pro from bootup looks like the best solution? That's what I was afraid of. Thanks for your help and verifying that for me.
      My System SpecsSystem Spec

  9. #109


    Quote Originally Posted by shartley View Post
    Ok, so a full Clean install with my new Windows 8.1 Pro from bootup looks like the best solution? That's what I was afraid of. Thanks for your help and verifying that for me.
    Sorry, I just noticed you said Win 8.1 not Pro? - Please run the key through ShowKey's "check product key" to confirm which version is required.

    Win 8.1 = Core

    PS: I checked and you indeed have an illegal version of Media centre installed - which uses additional software to activate it - this could account for the corruption.
      My System SpecsSystem Spec

  10. #110


    Posts : 5
    Windows 8.1


    Yes, I'm pretty sure it was an Enterprise version, of which I am not a part of. Worked great for almost a year and a half, so I'm good with just installing my new Retail version of Windows 8.1 Pro and hope I get all the drivers installed correctly. Thanks again.
      My System SpecsSystem Spec

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Can't activate Windows 8.1 due to product key issue
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