Windows 8 and 8.1 Forums


windows 8.1 KB2956575 will not install (continued 3-3)

  1. #1


    Kerkrade, Limburg, Nethrlands
    Posts : 24
    Windows 8.1 (355 + Auto-Update)

    windows 8.1 KB2956575 will not install (continued 3-3)


    Having two Toshiba laptops, one ran through automatic soomthly (U500-17E),
    the other one Satellite C855(64bit) ran into a rollback. In 'installed update' 5 kb's where in status wait for reboot.
    I then did a reset to recovery point-5-may last received and installed release.
    Did the same as @JohnBurns, 1 by 1 using the sequence order of the U500-17E machine, and rebooting after every kb,
    2926765, 2965065, 2955164(optional not installable-rollback), 2931358, 2954879, 890830, 2958262, 2953522, -
    2956575 (not installable-rollback), 2931366, 2939153, 2950153, 2957151, 2920189.
    Then tried the 2965575 once more, again rollback.
    === as found in MS community id did ======
    DISM.exe /Online /Cleanup-image /Restorehealth (one storepoint repaired)
    sfc /scannow (100% ok)
    msdt.exe -ep WindowsHelp -id WindowsUpdateDiagnostic (said i have issues in my Update Database)
    === further research revealed ===(14-5-2014)
    by renaming the c:\windows Update.log-file the msdt return with 100% health, leading to the conclusion that msdt
    is running through a logifile to determine your issues !!!???

    === new update ===(19-5-2014)
    tried the options of @brink,
    also directions given by MS-community
    clean-boot -- didnot help
    I am open for suggestions.


    I have hidden both 2955164 and 2956575 kb's.
    And wait and see.

      My System SpecsSystem Spec

  2. #2


    Attempt the install and after rollback, zip up the contents of c:\windows\logs\cbs and share it out on OneDrive.
      My System SpecsSystem Spec

  3. #3


    Kerkrade, Limburg, Nethrlands
    Posts : 24
    Windows 8.1 (355 + Auto-Update)


    @troy i attached the zipped-cab-file
    in advance thanks for taking time...
    regards
    leonhard
    windows 8.1  KB2956575 will not install (continued 3-3) Attached Files
      My System SpecsSystem Spec

  4. #4


    The SPP Installer is failing with ERROR_ACCESS_DENIED. I suspect it is caused by your anti-virus. Based on your filterlist.log, it looks like you are using Norton's/Symantec antivirus. Ensure that it is the latest version, and/or disable/uninstall it temporarily and try the installation again.

    Code:
    2014-05-19 06:11:43, Info                  CSI    00000023 Begin executing advanced installer phase 34 (0x00000022) index 22 (0x0000000000000016) (sequence 57)
        Old component: [ml:316{158},l:314{157}]"Microsoft-Windows-Store-Client-UI, Culture=neutral, Version=6.3.9600.17031, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS"
        New component: [ml:316{158},l:314{157}]"Microsoft-Windows-Store-Client-UI, Culture=neutral, Version=6.3.9600.17093, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS"
        Install mode: install
        Installer ID: {1b265fd2-721c-4e59-ad55-9d102a5d1d7f}
        Installer name: [12]"SppInstaller"
    2014-05-19 06:11:43, Info                  CSI    00000001@2014/5/19:04:11:43.309 [68]"SPP Installer: SLpUpdateComponentTokens completed with hr=0x80070005"
      My System SpecsSystem Spec

  5. #5


    Kerkrade, Limburg, Nethrlands
    Posts : 24
    Windows 8.1 (355 + Auto-Update)


    @troy6
    I cant imagine it is the Norton, as i tried with clean boot and all non-ms services disabled.

    I am thinking my whole file system Security is messed up.
    Is there a tool with wich a correct ownership/access can be set for the "windows" environment,
    registry-key's settings.(paid or unpaid)

    reagrds leonhard
      My System SpecsSystem Spec

  6. #6


    How did you perform the "clean boot." It may not be Norton's, but it usually is an interfering anti-virus or security product. Norton's has several filter drivers, and if you didn't disable them all, it could still be interfering with the update. In your case it is the Licensing Advanced Installer that is being blocked from performing its function. The Advanced Installer runs in a security context that gives it full access to the system (it runs with Trusted Installer's privilege), so it generally shouldn't be caused by a ownership/access issue on a file.

    I don't know specifically what the Licensing Advanced Installer is attempting to do in your case, because the log isn't that detailed.
      My System SpecsSystem Spec

  7. #7


    Kerkrade, Limburg, Nethrlands
    Posts : 24
    Windows 8.1 (355 + Auto-Update)


    @troy6,
    ok, i'll try but at a later stage as i'm coding and a bit tired...want to be clear in the head doing
    what your asking.
    I was thinking of this SEC problem as i seem to have issues with with my TASK engine as well..
    regards leonhard.
      My System SpecsSystem Spec

  8. #8


    Just to be sure, lets check your ACLs on the files and directories involved. Execute the following from an elevated cmd prompt and paste the output here.

    Code:
    icacls c:\windows\winsxs\amd64_microsoft-windows-store-client-ui_31bf3856ad364e35_6.3.9600.17031_none_a94e5472374cb3ba
    icacls c:\windows\winsxs\amd64_microsoft-windows-store-client-ui_31bf3856ad364e35_6.3.9600.17031_none_a94e5472374cb3ba\*.*
    icacls c:\windows\winsxs\amd64_microsoft-windows-store-client-ui_31bf3856ad364e35_6.3.9600.17093_none_a90f757e377b8e0e
    icacls c:\windows\winsxs\amd64_microsoft-windows-store-client-ui_31bf3856ad364e35_6.3.9600.17093_none_a90f757e377b8e0e\*.*
    icacls c:\"\ProgramData\Microsoft\Windows\Start Menu\Programs"
      My System SpecsSystem Spec

  9. #9


    Kerkrade, Limburg, Nethrlands
    Posts : 24
    Windows 8.1 (355 + Auto-Update)

    As requested acacls check


    @troy6
    As an attachment "check.txt" with the requested icacls commands executed cmd-administrator.
    regards leonhard.
    windows 8.1  KB2956575 will not install (continued 3-3) Attached Files
      My System SpecsSystem Spec

  10. #10


    All of the ACLs for those files and directories look right to me.
      My System SpecsSystem Spec

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windows 8.1 KB2956575 will not install (continued 3-3)
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