Windows 8 and 8.1 Forums


Update KB2919355 finally successful after multiple fails

  1. #1


    Posts : 3
    Windows 8.1 Update 1

    Update KB2919355 finally successful after multiple fails


    Hi all, thought I would share my experience with the dreaded KB2919355 update that seems (from trawling the internet for solutions over the last several days) to be a pretty common problem that people are experiencing.

    My 32-bit laptop attempted to install the update several times since 18/04/14 but failed each time. The error codes were almost as numerous as the clumps of hair I pulled out in exasperation. (In fact, the codes I received, in more or less random order, were as follows: 80246007, 80070005, 800F0902, 80073712, 80080008.)

    I then tried various combinations of the following in the command line, running as an admin:

    sfc /scannow
    dism /online /cleanup-image /restoreHealth
    dism /online /cleanup-image /startcomponentcleanup

    (And I guess it's best to do them in that order, although the mods might be able to clarify if that's not the case.)

    The first command returned the following message:

    Windows Resource Protection found corrupt files but was unable to fix some of them.
    The second returned something similar. A check of the CBS and DISM log files showed that some system files were corrupted. The pertinent part of the DISM log file is below:

    (p) CSI Payload Corrupt x86_microsoft-windows-tabletpc-inputpanel_31bf3856ad364e35_6.3.9600.17031_none_a661cc9192f62cce\boxed-correct.avi
    (p) CSI Payload Corrupt x86_microsoft-windows-tabletpc-inputpanel_31bf3856ad364e35_6.3.9600.17031_none_a661cc9192f62cce\boxed-delete.avi
    (p) CSI Payload Corrupt x86_microsoft-windows-tabletpc-inputpanel_31bf3856ad364e35_6.3.9600.17031_none_a661cc9192f62cce\delete.avi
    (p) CSI Payload Corrupt x86_microsoft-windows-tabletpc-inputpanel_31bf3856ad364e35_6.3.9600.17031_none_a661cc9192f62cce\correct.avi
    (p) CSI Payload Corrupt x86_microsoft-windows-tabletpc-inputpanel_31bf3856ad364e35_6.3.9600.17031_none_a661cc9192f62cce\boxed-split.avi
    (p) CSI Payload Corrupt x86_microsoft-windows-tabletpc-inputpanel_31bf3856ad364e35_6.3.9600.17031_none_a661cc9192f62cce\split.avi
    (p) CSI Payload Corrupt x86_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_39721ee11d5bae43\I386\CNBJ2530.DPB

    Summary:
    Operation: Detect only
    Operation result: 0x0
    Last Successful Step: CSI store detection completes.
    Total Detected Corruption: 7
    CBS Manifest Corruption: 0
    CBS Metadata Corruption: 0
    CSI Manifest Corruption: 0
    CSI Metadata Corruption: 0
    CSI Payload Corruption: 7
    Total Repaired Corruption: 0
    CBS Manifest Repaired: 0
    CSI Manifest Repaired: 0
    CSI Payload Repaired: 0
    CSI Store Metadata refreshed: True
    The CBS log file (which I seem to have lost) found four corruptions in the CNBJ2530.DPB file. That led me to think that corrupt system files were to blame, and I was about to give up and just wait for Microsoft to send an update-update (rather than re-install Windows, as that would have been a massive pain in the bum).

    But then I tried something towards the bottom of the page in this link, and it bloody worked! To be specific, I did the following sequence (which I have adapted a bit, and modified to be applicable to x86-based systems, as the sequence in the link above is for x64 systems).


    1. Download offline installers for the six updates in the KB2919355 set: http://www.microsoft.com/en-us/download/details.aspx?id=42327
    2. Installed the five updates other than KB2919355 itself (i.e. KB2959977, KB2938439, KB2937592, KB2934018 and KB2932046, in that order)
    3. Restart computer (possibly more than once, I can't quite remember)
    4. Fix Windows Update: How do I reset Windows Update components?
    5. Scan Windows system components: sfc /scannow
    6. Remove KB2919355 package:
      dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~x86~~6.3.1.14
    7. Clean up the WinSxS folder: dism /online /cleanup-image /startcomponentcleanup /resetbase
    8. Restart computer
    9. Run offline installer: Windows8.1-KB2919355-x86.msu
    10. Restart computer (I had to do this at least twice, but check Windows Update each time until the update is listed as "successful")


    I have no idea WHY this particular method worked, as I don't know what caused the initial inability to install the update, so I can't be sure WHICH PART of the sequence of operations broke the logjam. However, I suspect steps 4 and 5 may well be unnecessary and that steps 6 and 7 are the crucial ones. Is there any consensus on that? That is something for the Microsoft Most Trusted Apothecaries to divine from whatever the digital equivalent of tea leaves are...

    I should also note that a disk check revealed there were no bad sectors, i.e. using the following in the command line as an admin:

    chkdsk /f /r

    Lastly, I have Avast, Hitman Pro and Malwarebytes Anti-Malware (all free versions) running and DID NOT disable them at any point. It has been suggested on many threads I have read about this issue that one or more of those programs may have caused the corruptions, but I am not qualified to say either whether (a) they DID cause the corruptions, or (b) the corruptions were to blame for the update not installing.

    Hope that is of use to some of you. And thanks to Brink for his/her amazing support on these forums. Although his/her solutions didn't work for me in this case, several of his/her tutorials were really interesting and enlightening!

      My System SpecsSystem Spec

  2. #2


    Posts : 3
    Windows 8.1 Update 1


    Quick update: "sfc /scannow" and "dism /online /cleanup-image /restoreHealth" are now showing no errors or corrupt files at all. This is very good news!
      My System SpecsSystem Spec

  3. #3


    Posts : 13
    WIN 8.1 Pro


    @barnacle. Many many many thanks for your post. I have been struggling for the last couple of weeks trying to install KB2919355 .
    x64. finally after 24 !! failed attempts, I got round to trying your suggestion, and guess what ? IT WORKED first time. I am a happy chappie again.
      My System SpecsSystem Spec

  4. #4


    Posts : 3
    Windows 8.1 Update 1


    Quote Originally Posted by Hamrag8 View Post
    @barnacle. Many many many thanks for your post. I have been struggling for the last couple of weeks trying to install KB2919355 .
    x64. finally after 24 !! failed attempts, I got round to trying your suggestion, and guess what ? IT WORKED first time. I am a happy chappie again.
    Cool! Glad to hear it. Yeah, it's a real pain in the arse. I think my laptop attempted the update about the same number of times.

    To clarify, for x64-based users, the procedure would be:


    1. Download offline installers for the six updates in the KB2919355 set: Download Windows 8.1 Update for x64-based Systems (KB2919355) from Official Microsoft Download Center
    2. Installed the five updates other than KB2919355 itself (i.e. KB2959977, KB2938439, KB2937592, KB2934018 and KB2932046, in that order)
    3. Restart computer (possibly more than once, I can't quite remember)
    4. Fix Windows Update: How do I reset Windows Update components?
    5. Scan Windows system components: sfc /scannow
    6. Remove KB2919355 package:
      dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14
    7. Clean up the WinSxS folder: dism /online /cleanup-image /startcomponentcleanup /resetbase
    8. Restart computer
    9. Run offline installer: Windows8.1-KB2919355-x64.msu
    10. Restart computer (I had to do this at least twice, but check Windows Update each time until the update is listed as "successful")


    Hopefully useful to some of you. Would be good to know if this method DIDN'T work for people too, and why they think that might be the case...
      My System SpecsSystem Spec

  5. #5


    Posts : 1
    Windows 8.1


    Quote Originally Posted by barnacle View Post
    Quote Originally Posted by Hamrag8 View Post
    @barnacle. Many many many thanks for your post. I have been struggling for the last couple of weeks trying to install KB2919355 .
    x64. finally after 24 !! failed attempts, I got round to trying your suggestion, and guess what ? IT WORKED first time. I am a happy chappie again.
    Cool! Glad to hear it. Yeah, it's a real pain in the arse. I think my laptop attempted the update about the same number of times.

    To clarify, for x64-based users, the procedure would be:


    1. Download offline installers for the six updates in the KB2919355 set: Download Windows 8.1 Update for x64-based Systems (KB2919355) from Official Microsoft Download Center
    2. Installed the five updates other than KB2919355 itself (i.e. KB2959977, KB2938439, KB2937592, KB2934018 and KB2932046, in that order)
    3. Restart computer (possibly more than once, I can't quite remember)
    4. Fix Windows Update: How do I reset Windows Update components?
    5. Scan Windows system components: sfc /scannow
    6. Remove KB2919355 package:
      dism /online /remove-package /packagename:Package_for_KB2919355~31bf3856ad364e35~amd64~~6.3.1.14
    7. Clean up the WinSxS folder: dism /online /cleanup-image /startcomponentcleanup /resetbase
    8. Restart computer
    9. Run offline installer: Windows8.1-KB2919355-x64.msu
    10. Restart computer (I had to do this at least twice, but check Windows Update each time until the update is listed as "successful")


    Hopefully useful to some of you. Would be good to know if this method DIDN'T work for people too, and why they think that might be the case...
    Didn't work for me. Followed the instructions for x64 Asus laptop and all went well until the offline install of kb2919355. Appears to go through the whole install, bout 15min. and at the end states the following update did not install.
      My System SpecsSystem Spec

  6. #6


    Posts : 1
    Windows 8.1 Pro x64 w/Media Center

    Cisco VPN Client was my issue.


    Just to add to above solution, since it didn't work for me until I also un-installed the Cisco VPN Client, maybe this can help some others still having issues. I'm somewhat curious if just un-installing the Cisco VPN would have worked by itself, but since the Win8.1 update failed before I knew about it, I also ran the procedure above with the DISM commands, etc.

    For me I un-installed Cisco VPN Client (which was supplied by my employer to connect remotely to office), and ran the above procedure, then the Windows Update KB2919355 installed fine. It also worked for at least 5 people that I saw on MS answers site.

    NOTE-1: To re-install Cisco VPN Client afterwards, I had to first install some additional updates from Citrix, yes from Citrix oddly. Go here to download and run the Citrix WinFix.exe and DNE update, then try to re-install Cisco VPN Client DNE Support - Deterministic Networks - Citrix

    NOTE-2: Running DISM commands failed before and after getting the update to work, but everything seems ok including installing additional updates since I fixed this issue - still a little worrisome though.

    Additional Solutions provided by a few people:
    -Create a folder if it doesn’t already exist called “System Tools” in C:\ProgramData\Microsoft\Windows\Start Menu\Programs\ (seems very odd, but worked for many people)
    -Fix Windows Update: How do I reset Windows Update components?
    -Disable Internet Explorer 11 from Control Panel - turn Windows features on and off, then apply the Win8.1 update.
    -Scan Windows system components: sfc /scannow
      My System SpecsSystem Spec

  7. #7


    Posts : 1
    Windows 8.1 Pro with Media Center x64


    Didn't work. Every other step worked, except for installing KB2919355. It installed, then I restarted, and it undid the changes after it reached 99%. I also noticed, once it reaches 30% on the "Working on updates" screen, a weird thing occurs.

    Click image for larger version

    This happens once it reaches 30% on the "Working on updates" screen. Then, after a little while, it restarts, and is on 35%, then goes up until it reaches 99%, where it undoes the changes. Anyone else getting this?
      My System SpecsSystem Spec

  8. #8


    Posts : 4
    Windows 8 Pro


    Did not work for me.

    When doing the DLLs in the repair windows update i got some missing errors.

    doing the DSIM removal gave me this error, which it has given me every time:

    Error: 0x800f0805

    The specified package is not a valid windows package.

    and doing this:clean up the WinSxS folder: dism /online /cleanup-image /startcomponentcleanup /resetbase gave me this:

    error: 14098

    the component store has been corrupted.

    *edit* on 64bit, followed 64bit instructions.
      My System SpecsSystem Spec

  9. #9


    Milan
    Posts : 1
    Windows 8.1 Pro x64


    Thank you barnacle, your procedure worked for me!
    After several frustrating attempts, reading official and unofficial community forums, I was lucky to reach this post!

    Many many thanks!
      My System SpecsSystem Spec

  10. #10


    Posts : 1
    Windows 8

    Problem downloading solved after uninstalling Forticlient


    My problem downloading KB2919355 was solved after uninstalling my Forticlient VPN!
      My System SpecsSystem Spec

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