Windows 8 and 8.1 Forums

Update Error

  1. #1


    Dom. Rep.
    Posts : 16
    Windows 8 Pro

    Update Error


    Hi.

    There is no way of installing this update on my computer:

    Windows 8.1 Update for x64-based Systems (KB2919355)
    Download size: 693.3 MB
    You may need to restart your computer for this update to take effect.
    Update type: Important
    Windows 8.1 Update is a cumulative set of security updates, critical updates and updates. You must install Windows 8.1 Update to ensure that your computer can continue to receive future Windows Updates, including security updates. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.

    I have attached a picture of said update and what it does it fills that bar pictured.
    Asks me to restart to finish installation.

    I restart the computer, get no errors.
    But when I check for updates to install other updates it says failed (Pictured) and its not installed and asks me to do the same process all over again.

    I have read this update gives errors and is complicated.

    Please help as I cant get updates newer than this because of this error.


    Click image for larger version

      My System SpecsSystem Spec

  2. #2


    Posts : 22,576
    64-bit Windows 10


    Hello Hostelo,

    Do you have any other Windows Updates available to be installed?

    If so, see if installing them first may allow this one to be successfully installed afterwards.

    How to Update to Windows 8.1 Update on April 8th 2014

    If not, then see if using OPTION THREE in the tutorial below to reset Windows Update may help.

    Windows Update - Reset - Windows 7 Help Forums

    Hope this helps for now,
    Shawn
      My System SpecsSystem Spec

  3. #3


    Dom. Rep.
    Posts : 16
    Windows 8 Pro


    Hi brink
    Thanks for the response

    This is the only update I have available. And since i cant install this update no other new updates are coming in because I cant till this one is installed

    Let me try that tutorial see that happens
      My System SpecsSystem Spec

  4. #4


    Dom. Rep.
    Posts : 16
    Windows 8 Pro


    No dice.

    The option 3 resetting everything did not work. :-(

    Same situation as I explained on my first post.

    Any other help?

    THIS IS THE ERROR I GET AFTER CLEANING THE UPDATE HISTORY:

    Click image for larger version
    Last edited by hostelo; 28 Apr 2014 at 13:04.
      My System SpecsSystem Spec

  5. #5


    Posts : 22,576
    64-bit Windows 10


    Since the error says Windows Update is currently installing other updates, temporarily set your Windows Update settings to Check for updates but let me choose whether to install them to prevent any other updates from being installed in the background and interfering. Afterwards, restart the PC to see if that will allow any other updates to finish installing.
    If that doesn't help, then run Windows Update Cleanup, and check for updates again afterwards.

    Just to make sure, when you click on the Review important updates and Review optional updates links in your screenshot, do you have any other updates available that may need to be installed first?
      My System SpecsSystem Spec

  6. #6


    Dom. Rep.
    Posts : 16
    Windows 8 Pro


    Hey Brink.

    Again thanks for trying to help.

    The 2 other updates you saw trying to install were the bing bar and bing desktop.
    I skipped those 2.

    Did all the steps you mentioned above and this is what happens now:

    First to show you there are no other updates:

    Click image for larger version

    Click image for larger version

    Then when I click install update it stays like this for a while:

    Click image for larger version

    Then out of nowhere it jumps to this: (No way 700mb downloaded in 2 secs):

    Click image for larger version

    Then stays like this for like a min or 2:

    Click image for larger version

    Then this happens:

    Click image for larger version


      My System SpecsSystem Spec

  7. #7


    Posts : 22,576
    64-bit Windows 10


    Well, it's a step forward and a step back, but at least we're two stepping.

    For the Windows Update error 80073712, see if the below will help.

    Error Code 0x80073712 occurs in Windows Update or Microsoft Update
    Last edited by Brink; 29 Apr 2014 at 10:31.
      My System SpecsSystem Spec

  8. #8


    Dom. Rep.
    Posts : 16
    Windows 8 Pro


    Wow this had been hard. LOL

    Tried the first process and this is what I got:

    Click image for larger version

    Click image for larger version


    The second process. Is this for re-installing the whole Windows again?
      My System SpecsSystem Spec

  9. #9


    Posts : 22,576
    64-bit Windows 10


    Nar, it's just to use the DISM command to hopefully repair Windows Update.

    DISM - Fixing Component Store Corruption in Windows 8

    Method 2: Run the DISM tool

    1. Swipe in from the right edge of the screen, and then tap Search.
      Note If you are using a mouse, point to the upper-right corner of the screen. Then, move the mouse pointer down, and then click Search.
    2. Enter command prompt in the search box.
    3. In the list of results, swipe down on or right-click Command Prompt, and then tap or click Run as administrator.
    4. In the Administrator: Command Prompt window, type the following commands. Press the Enter key after each command:
      DISM.exe /Online /Cleanup-image /Scanhealth


      DISM.exe /Online /Cleanup-image /Restorehealth

    5. To close the Administrator: Command prompt window, type Exit, and then press Enter.
    6. Run Windows Update again.
      My System SpecsSystem Spec

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